SAXX Reviews 

I’m very disappointed with how this order arrived. Regardless of whether these were intended as a gift or for personal use, a package should arrive in good condition. The box I received was crushed, torn open, and looked like it had been handled extremely poorly.
Honestly, it looked like someone had already worn them, shoved them back into the box, and then the box was sat on. That is not the condition a new product should arrive in.
I did try to resolve this properly by reaching out to customer service and sending photos before leaving a review, but I have not received any response.
Customers expect new products to arrive in proper condition. Unfortunately, this experience has been very disappointing, especially with the lack of response after I tried to contact support.

Thank you for the response, however this appears to be the same generic reply posted to many other reviews.
I had already reached out directly to customer service before leaving this review and sent photos of the condition the package arrived in, but I did not receive a response. That is why I chose to leave a review here.
You mentioned that you can confirm you received and responded to my message. Could you please provide the confirmation of that response? I have checked my email, including spam and junk folders, and have not received any reply.
I also paid extra for shipping protection and tracking that is supposed to protect against loss or shipping issues, which makes the condition it arrived in even more disappointing.

When I first bought these I would have gave them a 5. Super comfortable and a nice fit. I got them on sale and still found them quite expensive though. Now here I am less than 6 months later and the c-rotch (censor blocks the word??) in all 12 pair are ripped with at least 1 or 2 holes each.

The best part is I barely wore them. I was off work sick for at least 2 months of this time and basically lived in pajama pants at home. Even once I was better these were worn a max of 10hr per day, the second I get home I change into comfy pants / pajama pants w/o any boxers on.

So thst 6 months of use was more like 3 months of actual use for someone in a normal situation. Plus with 12 pair being cycled through that time I find it insane they ripped this fast. I will never buy these again, absolutely terrible quality and not worth the cost even at a half price sale price.

Years ago, it was well made and very comfortable. I recently ordered 4 new pairs: inseem is waaayy too short and both legs are not even in lenght. Tried to returned the product: took 3 weeks to get a standardized email from Customer service, took another 3 weeks to get a personnalized answer. They called me an said over and over how important my opinion was but offered nothing even if the fault was on their part. Be careful: Return policy says items could be sent back if not "Final Sale" but the only place it says "Final sale" is on a little banner at the bottom of your screen when you put the item in your cart.

EDIT AFTER REPLY FROM SAXX: I would have like to got further with the conversation: your supervisor was supposed to call me back the same week but hey, no news ever since. I also tried to reply to the first email, since there is no callback number available for this supervisor but, no answer either. Now we are arguing publicly on thrustpilot, which says a lot about Customer Service. The problem to beging with was that THE ONLY PLACE where Final Sale was mentioned was on the « In your cart » banner. No mention IN the cart, on the payment page or on the invoice. I would not have made a purchase for 4 pairs.

Very disappointing experience.

I ordered two pairs of SAXX underwear and paid $10 shipping, yet my package was delivered to the wrong address. ICS Courier opened a case, but SAXX refused to help because I supposedly didn’t purchase their “Onward Protection” add-on — an option that was not clearly presented and does not even apply in Quebec via the Shop app.

I was told to search my neighborhood myself.

I eventually found the package on my own through a local Facebook group — with zero help from SAXX.

For a premium Canadian brand, this is unacceptable customer service. I will not be buying from SAXX again.

Bought these half price still expensive to me. They feel very flimsy material and medium are a tight fit on 34 waist. They are comfortable when on to be honest but If paid full price would of gone back. Will not buy again.

I came here to write a review because these are genuinely the SEXIEST boxers I’ve ever seen on my man. I am shocked by the low reviews. The quality are incredible and they just look unbelievable. He raves about how comfortable they are especially during gym or hiking. Worth every penny in his words.

Terrible ordering experience they are too small or too big and they play games when trying to return and never actually take a return offer a discount to buy more 5% … the underwear press on side of my balls leaving chaffing and red lines and pain

Not really worth the price. 30.00-35.00 a pair for not well made underwear. While I think the pouch support is helpful, the quality is not up to par. They felt stretched out even before first use. Additionally they don’t do much for customer loyalty. I was interested to see if the briefs would hold up better than the trunks and when I explained my issue to them and requested if they send a pair of the briefs, they just said they couldn’t and I buy other styles. But for such a high price to try on underwear that may or may not work out (and then I can’t return) seems a bit much. I understand you’re a business, but to not give a new and potentially a returning customers an opportunity to try other products that may suit them better isn’t a great customer satisfaction strategy.

Their sizing is all over the place. Different products with the same size guide fit wildly different. If they are going to do this, have size guides that are for that product. Their customer service is awful and unable to resolve any issues.

After 4 years of being a loyal customer, they lost me over a size ordering mistake.

Saxx is the absolute bottom of the barrel company with ZERO focus on customer service. I received a Black Friday e-mail stating 30% off site wide sale. Purchased 6 pair and upon trying on one pair, requested an exchange for a size larger on the 5 sealed/unopened boxes. This request was within a day upon receiving. Unbeknownst to me sale items are final sale; hence refused to exchange. The entire site was on sale, so pretty sure I’m not the only dissatisfied customer. Even on sale I paid over $20/pair. Saxx clearly doesn’t concern themselves with customer retention. This company will get what it deserves. Steer clear people.

After following washing instructions, the underwear shrunk so much that they are no longer wearable (4 or 5 washings). I contacted the company, and their response suggested that I check out their new collection because they are made of better fabric and recommends that I shouldn't put them in dryer. Will never purchase anything from Saxx again.

I purchased a dozen or more of the briefs. Hold was good for the first few wears but over a short period of time they stretch out in fit and hold of your balls. Then you get very little support after they stretch out in the hold department. I have tried for weeks jumping thru all sorts of hoops. providing everything they want but they just stall and wont provide any sort of credit or sku change replacement. JUST EDITED THIS REVIEW- THEY MADE IT RIGHT AND FOLLOWED THRU

Purchased boxers for husband and they entirely tore along the seams after one wear. I contacted customer support who wouldn’t do anything because they were purchased at a retailer and I didn’t not keep receipt for underwear. Quality has absolutely gone down and is trash now. Won’t be repurchasing.

Quality control is gone, I will never buy these boxers again cheap materials some have holes in a month. Not consistent one year the large are perfect still have them still fit the next year the waist band is smaller. I'm a large in boxers for the past 15 years. I get the Ultra's and the waist band rolls and legs hike up. Over priced junk.

Bought a number pairs of pants.
Look and feel great when new but after a few weeks they had holes and the elastic is going crinkly. Shocking quality, would never buy again.

I submitted a return request in accordance with their first pair guarantee a month ago and never received a response.

Items claimed to be delivered, but I never received them. According to consumer protection law, they are responsible for stolen items if they are simply left at the door without being put in my hands. They refused to take responsibility or to issue a refund. I will need to issue a chargeback. Never buying from them again.

On top of the horrible shipping and customer service ! Finally I received the items! These are the worst and most uncomfortable underwear ive ever had in my life! First the Saxx patch is sewn on the front , for a guy who got even a little small belly, his belly will sit on this patch and it will cut his skin as it’s so sharp! Next I just came back from a quick walk wearing them! I have blisters around my balls and the skin is so irritated because of the sharp sewing job that cut through my skin ! I had to rush home to change and apply creams ! I don’t know how this company got even a one star review ! Avoid by any means !

By 2022 I had bought a total of 19 pairs of SAXX underwear. June 2025 figured i would buy 3 more pairs.
very very dissapointed! not the same quality as 2022' but priced higher.
Total viet crap.
In the future i will try the competition . figure SAXX will be out of busines soon. if they keep peddeling crap product.