The price was the best of any other travel insurance, and the coverage was better! It covered MORE travel scenario with LOWER excesses. We actually had to claim for illness overseas. The claim p... Toon meer
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Lees wat reviewers zeggen
I always get Southern Cross insurance. It's easy to do online,and they accept my pre existing medical conditions. I haven't had to claim yet,and hope that they would be as easy to deal with if I had t... Toon meer
Online only but happy. Price was okay as we have pre existing conditions. Never claimed but would not be without travel insurance.
Immediate response after my accident claim form was sent was comforting. I will always use Southern Cross Insurance for my trips overseas. They are honest and very thorough. My claim was paid wi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Southern Cross Travel Insurance
Geschreven door het bedrijf
We offer travel insurance that suits how you want to travel
We know how important it is to make sure you have the right type - and level - of cover, so we have different travel insurance policies to suit different types of travel, and the ability to personalise your cover to suit you with our optional add-ons. Whether you’re heading to Fiji for some R&R, London for an OE or Queenstown to hit the slopes, we’re with you.
Single trip travel insurance
Our award-winning single trip policy provides comprehensive cover for your international holidays! Learn moreMulti trip travel insurance
If you're planning on taking several trips overseas a year, our annual policy might be a more cost (and time) effective choice for you. Learn moreMedical only cover
Designed with the budget-conscious traveller in mind. This policy provides essential medical cover for your overseas adventures. Learn moreKiwi adventures
Designed for trips taken within NZ, this policy covers you for unexpected events like cancellations, rental vehicle excess and more! Learn moreCover for your big OE
Quality protection designed for New Zealand travellers planning to live or work overseas. Learn moreStudying in New Zealand
Comprehensive cover for international visitors while they're living and studying here in New Zealand Learn moreNon-resident cover
This policy is designed for international visitors coming to New Zealand to holiday, to live or for work. Learn moreGeschreven door het bedrijf
Trusted by travellers
Trusted by over 6 million travellers on their adventures worldwide+
+Based upon the total number of travellers we have insured across the markets where we operate for all our travel insurance products from January 1995 to June 2024.
Contactgegevens
155 Fanshawe Street, 1010, Auckland, Nieuw-Zeeland
- 0800 800 571
- info@scti.co.nz
- scti.co.nz
4,5
Uitstekend
3K reviews
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Completing the online travel insurance…
Completing the online travel insurance was simple, cost effective and when we extended our trip it was easy to get hold of an actual person to extend. I can't comment on claiming as we've not had to do that thankfully.
29 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so glad to hear our online process was simple and cost-effective for you, and that extending your trip was easy. We appreciate you sharing your positive experience!
What outstanding service
What outstanding service. I had to cancel an overseas trip due to illness and SCTI paid out my claim in full and within a few days of my submission. I can’t recommend them highly enough and their premiums were the lowest of all the quotes I got. They are an example to the insurance industry as to how insurance should be conducted.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Southern Cross Travel Insurance
We are so pleased to hear about your positive experience with us, especially during a challenging time. We always aim to provide prompt and comprehensive support, and it's wonderful to know we met your expectations. Thank you for your kind words and recommendation!
Antwoord van Southern Cross Travel Insurance
We're so glad to hear that booking was easy for you and that you trust our brand! Thank you for your wonderful feedback.
I was eligible for the vouchers due to…
I was eligible for the vouchers due to delay. I have been home for 2 weeks now and still cannot access the vouchers going back an forth with staff having to repeat myslef. Thank god I wasn't in desperate need of them when our flights were canceled. Not a good enough service.
19 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're sorry to hear about your experience and understand how frustrating it must have been to encounter difficulties accessing your TravelCare Delay Assist voucher, particularly after your flight disruption. We've looked into this and can see that a voucher is available to be claimed through your TravelCare Delay Assist account. To access it, you'll need to log in to your account, locate the affected flight on your dashboard and select the option to claim your digital voucher. Once you've chosen your voucher, you'll receive an email with the details. If you're still unable to access your voucher, please contact us directly and we'll arrange for our provider to investigate further and help resolve the issue. We appreciate you bringing this to our attention and apologise for the inconvenience caused. Take care.
So easy to apply for the insurance
So easy to apply for the insurance, even though we both have existing conditions that needed to be declared.
24 mei 2026
Antwoord van Southern Cross Travel Insurance
We're happy to hear that applying for insurance was easy for you, even with existing conditions. We appreciate your feedback.
Antwoord van Southern Cross Travel Insurance
We're happy to hear that obtaining quotes was easy and our pricing was good. We appreciate your positive feedback!
Great experienced
Excellent communication before and after our travel.
Southern Cross gave us peace of mind.
I had a fall that required hospital treatment. On our return I made a claim which was handled very well with no fuss and paid out within 5 days.
Thank you
24 augustus 2026
Antwoord van Southern Cross Travel Insurance
We are so glad to hear we provided peace of mind and that your claim was handled smoothly after your fall. We appreciate you sharing your positive experience with us.
OK whilst overseas, poor claims service thereafter
Little to no coordination between the overseas Emergency team and the ultimate claims team back in NZ. Seems no cross collaboration or unified technology between them. Emergency team must be an outsourced provider. Given SCTI is a NZ based company, they do not have direct relationship with hospital in Spain and therefore they have to appoint an “agent”, who in turn could not act fast enough and in fact I never even heard if they ever contacted the hospital, meaning you need to be in a position to meet costs yourself and then claim reimbursement. Fortunately I was only in hospital for one day. Then when back in NZ, between their supposed non receipt of documents via their portal, and not reading of emails properly, nor looking at history of dealings with the emergency team, it took another 8 weeks for a very simple claim to be (mostly) settled. Response times to email submissions referenced as “thank you for your email, we will likely be back to you within 48 hours” was never met not once, and typically never even got a response other than the automated response. Eventually a promised reply with the claim outcome referenced on a Friday as “I will hear early next week”, turned into another two weeks with no communication in between. When settlement finally received, items missed off incorrectly. Overall an incredibly poor level of service and I will be taking his further. I can speak reasonably positively about the emergency team who did follow up regularly, whilst I was overseas and unwell, but post that when back in NZ, it was all downhill once in the hands of the NZ claims department. I had originally given a 1 star result (and would still like to), but felt that is unfair on the emergency team who were actually OK, albeit they are not SCtI I suspect but do represent the brand. I may have given them (the emergency team) a 3+ hence settling on a 2 overall as the NZ claims team and systems definitely gets a 1.
3 juli 2026
Antwoord van Southern Cross Travel Insurance
We sincerely appreciate you taking the time to share your detailed feedback regarding your recent experience. We are truly sorry to hear about the difficulties you encountered with the coordination between our overseas emergency team and our claims team in New Zealand, as well as the challenges with communication and the claims process itself.
We understand your frustration with the delays, the perceived lack of cross-collaboration, and the issues with document processing. We acknowledge the impact this had on you.
We are, however, glad to hear that our emergency team provided some positive support while you were overseas. We are committed to reviewing our internal processes, particularly the integration between our emergency services and our claims department, to ensure a more seamless and efficient experience for our customers. Your feedback is invaluable in helping us identify areas for improvement in our systems and communication protocols.
If you would like to discuss anything further or in more detail, please email our team info@scti.co.nz and someone will be able to follow up with you. Take care.
The communication with customer service…
The communication with customer service is awful.
24 augustus 2026
Antwoord van Southern Cross Travel Insurance
Thank you for your feedback. We're sorry to hear that your experience with our customer service did not meet your expectations. We understand how frustrating poor communication can be, and we appreciate you taking the time to let us know. We'd welcome the opportunity to learn more and see how we can help. Please get in touch with us directly at info@scti.co.nz with more information so we can assist further. Take care.
Easy to do. Good price
Easy to do. Easy to pay and book. And great I could do even though I had already set off.
23 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're glad to hear our booking process was easy and convenient, even on the go!
Antwoord van Southern Cross Travel Insurance
We're glad you found our service quick and easy! We appreciate your feedback on our pricing. All the best!
Southern cross is reliable and…
Southern cross is reliable and affordable. Travelled many times and not had an issue.
23 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so happy to hear that our service has been consistently reliable and affordable for your travels. We truly appreciate your kind words.
The services/benefits listed in the…
The services/benefits listed in the plan were peace of mind when overseas. I didn't need to claim as everything went well. But it was good to know this policy had my back. It was straightforward, not overly technical in it wording and clearly stated what it did cover.
22 augustus 2026
Antwoord van Southern Cross Travel Insurance
We are so pleased to know that our policy provided you with peace of mind during your travels. We always aim for clarity and appreciate your positive feedback.
Excellent travel Insurance!
Cost effective, quick and easy process online. We have used SCTI for years and every time we have had to make a claim, they paid out no questions asked and no hassle. Good one SCTI, next trip we are using you yet again :-)
22 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so happy to hear that our online process is cost-effective and easy for you. We appreciate your loyalty and are glad our claims process has been hassle-free. We look forward to your next trip!
Worth the $$
Traveling at peace knowing if something comes up Southern Cross is reliable & easy access.
19 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so glad to hear we provide you with peace of mind and are easily accessible. Thank you for your kind words!
Had to file a claim
Had to file a claim, it is now 3 weeks since claim was 'received' have emailed twice, and finally spoke to someone today " it has yet to be assigned "...
5 augustus 2026
Antwoord van Southern Cross Travel Insurance
Thank you for your review. We're sorry to hear about your experience and understand your disappointment with the delay and lack of updates. Please contact us via email info@scti.co.nz with your claim number and more information around your situation if you would like to enter our complaints process. Take care.
Useless service, poor systems!
Almost impossible to extend once your on the road.
They need you to have a relative in your departure country with access to your banking/ credit information and to be able to operate on your behalf.
If you try and communicate with them unless its an emergence it will take them at least 2 days to respond! This left me with no insurance for the last few days.
19 augustus 2026
Antwoord van Southern Cross Travel Insurance
We appreciate you sharing your experience regarding the challenges you faced with extending your coverage while traveling. We understand that the process for extending policies and the response times for non-urgent communications caused significant inconvenience and left you without insurance for a period. We are actively reviewing our procedures for policy extensions and our communication protocols to ensure a smoother and more responsive experience for our customers, especially those abroad. Your feedback is invaluable as we work to improve our services and will be passed on to the relevant team. Take care.
Ease of booking….reassurance from SCTI….
19 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so glad to hear that our booking process was easy and that we could provide reassurance. Thank you for your positive feedback!
Really just the ease of securing it…
Really just the ease of securing it online - very easy to do
16 augustus 2026
Antwoord van Southern Cross Travel Insurance
We are so happy to hear that you found the online process easy and convenient. We appreciate your positive feedback!
Its my 2nd time signing up for travel…
Its my 2nd time signing up for travel insurance and its so easy!
19 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so happy to hear that our travel insurance sign-up process was easy for you! We appreciate your positive feedback.
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