The price was the best of any other travel insurance, and the coverage was better! It covered MORE travel scenario with LOWER excesses. We actually had to claim for illness overseas. The claim p... Toon meer
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I always get Southern Cross insurance. It's easy to do online,and they accept my pre existing medical conditions. I haven't had to claim yet,and hope that they would be as easy to deal with if I had t... Toon meer
Online only but happy. Price was okay as we have pre existing conditions. Never claimed but would not be without travel insurance.
Immediate response after my accident claim form was sent was comforting. I will always use Southern Cross Insurance for my trips overseas. They are honest and very thorough. My claim was paid wi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Southern Cross Travel Insurance
Geschreven door het bedrijf
We offer travel insurance that suits how you want to travel
We know how important it is to make sure you have the right type - and level - of cover, so we have different travel insurance policies to suit different types of travel, and the ability to personalise your cover to suit you with our optional add-ons. Whether you’re heading to Fiji for some R&R, London for an OE or Queenstown to hit the slopes, we’re with you.
Single trip travel insurance
Our award-winning single trip policy provides comprehensive cover for your international holidays! Learn moreMulti trip travel insurance
If you're planning on taking several trips overseas a year, our annual policy might be a more cost (and time) effective choice for you. Learn moreMedical only cover
Designed with the budget-conscious traveller in mind. This policy provides essential medical cover for your overseas adventures. Learn moreKiwi adventures
Designed for trips taken within NZ, this policy covers you for unexpected events like cancellations, rental vehicle excess and more! Learn moreCover for your big OE
Quality protection designed for New Zealand travellers planning to live or work overseas. Learn moreStudying in New Zealand
Comprehensive cover for international visitors while they're living and studying here in New Zealand Learn moreNon-resident cover
This policy is designed for international visitors coming to New Zealand to holiday, to live or for work. Learn moreGeschreven door het bedrijf
Trusted by travellers
Trusted by over 6 million travellers on their adventures worldwide+
+Based upon the total number of travellers we have insured across the markets where we operate for all our travel insurance products from January 1995 to June 2024.
Contactgegevens
155 Fanshawe Street, 1010, Auckland, Nieuw-Zeeland
- 0800 800 571
- info@scti.co.nz
- scti.co.nz
4,5
Uitstekend
3K reviews
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Very easy to put in a claim
We incurred medical costs in Japan. When we returned to NZ we put in a claim, which was very straightforward to do on line. Our claim was approved within 5 days and the money into our account the next. This experience will make us choose SCTI again the next time we travel.
16 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so glad to hear our claims process was straightforward and efficient for your medical costs in Japan. We appreciate you sharing your positive experience and look forward to assisting you with future travels!
Antwoord van Southern Cross Travel Insurance
We are sorry to hear about the lack of response regarding your trip cancellation. We understand your frustration and are reviewing our communication process to prevent this in future. If you still experiencing issues, please email us info@scti.co.nz with more information and someone from our team will look into this.
Always go with SCTI
Always go with SCTI , luv there new added bonus where u can get $50 vouchers when your flight is delayed for 2 hours or more which happened to us , so we came home to $100 Woolworths voucher which is awesome ☺️ and u also get to go into there monthly prize draws
20 juli 2026
Antwoord van Southern Cross Travel Insurance
We're so happy to hear you appreciate our new bonus feature and that it provided a pleasant surprise! We're glad we could enhance your experience. Thanks for sharing your positive feedback.
The most affordable travel insurance
First of all they are the most affordable, and cover more than other insurance companies. Their online application is easy to use, and they are very quick to respond. I highly recommend, though I have not had cause to put in a claim for anything yet - but shall definitely use again.
17 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so glad to hear that our affordability and coverage stand out to you. We appreciate your kind words about our easy online application and quick response times. Thank you for recommending us!
My travel insurance was very easy to get but claim part is bit hard
My travel insurance was very easy to take out, But when i lodge a claim that we lost a baggage still waiting for response from insurance
16 augustus 2026
Antwoord van Southern Cross Travel Insurance
We appreciate you sharing your experience. We are sorry to hear about the delay in your claim response, please email us info@scti.co.nz if you are still experiencing delays and we will look into this for you.
Inaccurate health declarations resulting in higher premiums
Not enough opportunity to take into account specific health declarations both through online and over the ph applications. This resulted in paying an excessive premium for a low / no risk health diagnosis.
16 augustus 2026
Antwoord van Southern Cross Travel Insurance
We appreciate you sharing your experience. We understand your concern regarding premium calculations for health declarations and will pass this feedback on to review our processes to ensure more accurate assessments. Take care.
Southern Cross Travel Insurance is…
Southern Cross Travel Insurance is reasonably priced for the coverage they provide. Their website was very user friendly and their regular email communications helpful. 5Star and will use them again.
2 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so happy to hear you found our pricing reasonable and our website user-friendly! We appreciate your kind words and look forward to assisting you again.
Very misleading cancellation cover
Very misleading cancellation cover
We purchased Southern Cross travel insurance specifically because their website advertises cover for airline cancellations.
Our airline cancelled our flight for an “operational reason”, leaving us with additional accommodation costs. Southern Cross is now relying on an exclusion buried on page 57 to potentially decline those costs.
Most concerningly, Southern Cross themselves have acknowledged that the situation is “grey” and “ambiguous” and that some operational cancellations are covered while others aren’t.
If you advertise cover for airline cancellations, customers should be able to clearly understand when an airline cancellation is actually covered — without discovering after the event that it depends on an unclear exclusion and the airline’s undisclosed operational reasoning.
We have lodged a formal complaint and will update this review with the outcome. In our experience, the cancellation cover being advertised does not match what a reasonable customer would expect when reading the website.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Southern Cross Travel Insurance
We appreciate you taking the time to share your experience and feedback regarding our cancellation cover. We understand your frustration and disappointment when the coverage you expected did not align with the outcome, especially concerning the additional accommodation costs due to the airline's operational cancellation. We acknowledge your concerns about the clarity of our policy wording and the perceived ambiguity around certain types of cancellations. We are committed to ensuring our customers have a clear understanding of our policies. Our team will review your complaint and respond privately. We will also pass your feedback on about the points you have raised to improve our communication and policy transparency. Take care.
It was very simple and easy to obtain…
It was very simple and easy to obtain the travel insurance cover that I needed, and more importantly, at a very competitive price for the comprehensive cover.
13 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so glad to hear you found our travel insurance cover simple to obtain and competitively priced for comprehensive protection. Thank you for your positive feedback!
Claim Time
My recent claim with SCTI went very smoothly. I suffered a (bad) calf strain while in Australia, which required a Doctor's visit and a couple of scans. Upon returning home I made a claim to SCTI for the scans (the Doctor's visit was free). The claims process was slick, friendly and the claim was paid within a couple of days.
13 augustus 2026
Antwoord van Southern Cross Travel Insurance
We are so glad to hear that your claim process was smooth and efficient, especially after experiencing a calf strain during your trip. We appreciate you sharing your positive experience with us.
Antwoord van Southern Cross Travel Insurance
We're so happy to hear that your experience with us was problem-free. We truly appreciate your positive feedback!
Traveling with all the boxes ticked.
It was a bonus having that back up of $50 in case we were delayed over 2 hours or more.
Your comprehensive option was quick to do online. It compared well price wize with some others I looked at.
31 juli 2026
Antwoord van Southern Cross Travel Insurance
We're so glad to hear our comprehensive option and the $50 backup provided peace of mind and compared well with others. Thank you for your positive feedback!
Aussy Holiday
Easy to get organised.Even though we had to do an online assessment for our health problems.We filled in all of our details and SCTI responded straight away with acceptance of our cover whilst away on holiday.
24 juli 2026
Antwoord van Southern Cross Travel Insurance
We're so happy to hear that we made it easy for you to get organized with your cover, even with the online assessment. We appreciate you sharing your positive experience!
Great service when purchasing my…
Great service when purchasing my policy, everything was clear and easy.
11 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so happy to hear that your policy purchase was clear and easy. We appreciate your kind words!
I lost my camera and some amazing…
I lost my camera and some amazing footage while on holiday. The process to claim was super easy. Really appreciate helping me out.
6 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're glad we could assist you during a challenging time and that our claims process was straightforward. We appreciate your kind words.
Southern Cross Travel Insurance
Southern Cross Travel insurance was competitive for an Island getaway. They were able to offer dive cover within the regular policy if diving with an acredited operator.
Fortunately didn't have to use it.
5 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so glad our competitive pricing and dive cover options met your needs for your island getaway. We appreciate your positive feedback!
Southern Cross made buying travel…
Southern Cross made buying travel insurance easy and it was affordable. We are lucky we never needed to claim. Was really good getting offers from them leading up to our trip - in particular discounted roaming eSIM options. Definitely cheaper than roaming on our mobile plan.
3 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so happy to hear we made your travel insurance purchase easy and affordable! We're also glad our discounted roaming eSIM options were beneficial for your trip. Thank you for your wonderful feedback.
Antwoord van Southern Cross Travel Insurance
We're so glad to hear that you found our sign-up process easy and that we could provide you with peace of mind. Thank you for your kind words!
It was very easy to apply for travel…
It was very easy to apply for travel insurance and know that we were covered comprehensively for our trip.
There has been follow up on our return.
6 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so glad to hear our travel insurance application process was easy and provided comprehensive coverage for your trip. We appreciate your positive feedback!
Never EVER travel without insurance
Never EVER travel without insurance
I always buy my kids a policy
We have been saved twice by insurance
Southrrn cross are easy to use
7 augustus 2026
Antwoord van Southern Cross Travel Insurance
We're so glad to hear that our services have provided such peace of mind for your family's travels. Your positive feedback is truly appreciated!
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