Southern Cross Travel Insurance Reviews 

Southern x travel insurance is easy to book and also if you have any questions they get back to you pretty quickly with an answer. Luckily we didnt need to claim this trip. I think the price of the policy is very competitive. We always check other options but end up using Southern x every time.

Didn’t need to use the Insurance but applying for it was easy when I had to disclose my husbands pre existing medical conditions.

It was good to know that I was covered as it was my first time overseas

It was quick and easy and cost effective.

Even thought my claim wasn’t accepted great communication and explanation

Easy online process
competitive rates

Price was comparable to other providers but offered much better cover.
No need to take extra cover on car hire as it was covered by this. Even covered some pre-existing conditions while travelling.

Price is affordable and easy to file claims. Will definitely vouch for them

I didn’t need to use the travel insurance luckily. Experience buying our family policy was easy. Never had an issue with Southern Cross Travel Insurance or Health Insurance.

First time making a claim in all my years of using travel insurance and this definitely was sad. The claims process felt as though it was designed to wear you out. Even with nice sounding agents and assessors.

There was a lack of clarity and thoroughness in information required only to be asked weeks later to provide more details. These details clearly should have been required on their claims form but the lack of specificity appears more like a delay mechanism. (if an information is required then it should be stated).

The Documents (provider requested as part of claims process) were uploaded but these appeared to have not been carefully reviewed. Some of the details I was called two weeks later were on the documents provided but for some reason the claims processing system did not carefully read through and I was being asked about them two weeks later. Including being provided another form to complete.
One week after this exchange and three weeks I after lodged the claim I received an email that "We've completed the assessment of your claim and are pleased to advise that **** has been paid to the bank account you provided in your claim submission. Please note, the payment can take up to 3 working days to reach your account."

Two hours later, I was then sent another email saying that there is some fine print about vehicle size (perhaps based on old bus sizes) that the vehicle rented was out of specification (larger than the usual bus size covered).
I almost felt it was a case of looking for an excuse to deny claims.
Well, I was sent a link by SCTI to provide a feedback and this is my feedback.

Easy to set up, and thankfully did not need to make any claims.

Easy cover ... recommend

Purchased it for my partner and I’s Rarotonga trip. Easy to sort, didn’t need it thankfully but you can’t ask for an easier service. Cost is fantastic

Was easy to access online for policy. Price was compatable.

Staff are lovely but there claim processes need to be more transparent. Once I placed my initial claim with documents attached (as detailed on the claims website) it took a lot more emails back and forwards to finally reach a point where they had everything required. It would be helpful if at the start the website itemised all documents required to make the claim quicker. Total claim time so far is almost 2 months and I am still waiting on the refund. I will not be using SCTI in future.

So easy to buy great support will use again

Southern Cross made it very easy to submit information to them to cover my emergency visit to the hospital.

Easy communication about a health related claim, easy to get in touch with about questions while traveling. Very responsive and helpful. Unfortunately we didn't qualify for their new travel delay vouchers when we had our delay as we purchased our policy prior to traveling. Otherwise it would've been 5stars. Would still recommend and would book again for upcoming trips.