Rhoda and Geoff are like friends. Terrific to deal with every time. Excellent products. Fabulous fish, great chicken kievs and sticky toffee puddings to die for! Completely reliable for quality and s... Toon meer
Bedrijf heeft geantwoord
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I am so grateful to have found this amazing seller! I was about to say goodbye to fish because I couldn’t find a reliable tasty fishmonger. But what I received changed it all! Super fresh fish deliv... Toon meer
Bedrijf heeft geantwoord
Brilliant service and delicious food. First encountered Seafresh during the pandemic when my husband, my disabled daughter and myself were totally isolated. Saw advert for Seafresh and decided to o... Toon meer
Bedrijf heeft geantwoord
Discovered Seafresh through a recommendation on social media. As someone with histamine intolerance it has been a godsend. Cod, haddock, Salmon and chicken are now back on my menu, as all frozen with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Seafresh - The UK's Best Online Fishmonger delivering high quality, delicious, freshly frozen foods to your home. We responsibly source sustainable Fish & Seafood from around the world. We use British farms for most of our Meat & Poultry and have Aberdeen Angus Beef for our Fillet & Sirloin Steaks. Some of our range is 'Frozen at Sea' fish including Cod, Haddock ,Hake, Tuna and Swordfish which is so fresh it's suitable for people who suffer with Histamine Intolerance. If you suffer with Histamine intolerance check out our Histamine information page for help and guidance or call us for more details. We understand that customer service and communication is key, so we've made it easy for you to contact us by phone or email. (01942) 609647 or admin@seafreshuk.com. If you call after hours just leave your details and we'll return your call as soon as possible. We're extremely proud of our reputation for both quality and service. We are conscious of our responsibilities to protect the planet, we ethically and sustainably source our products and deliver them in the most efficient way possible. For these reasons we continue to look for ways to improve. 100% satisfaction is guaranteed. Please get in touch with any questions at all. You can get our fortnightly newsletter for recipes, exclusive discount codes, sales and some of our super giveaways - www.https://www.seafreshuk.com/newsletter/
Contactgegevens
Unit A12 Kenyon Court , WN7 3PT, Leigh, Verenigd Koninkrijk
- 01942609647
- admin@seafreshuk.com
- seafreshuk.com
brilliant business
I've been buying from this company for a few years now and can't fault them,very good quality food and service,little hiccup once or twice with dpd delivery which is NOT seafresh"s fault it's the courier, but overall seafresh and rhoda are brilliant thankyou x
25 februari 2024
Review zonder uitnodiging
Antwoord van Seafresh - The Online Fishmonger
Thank you so much for another fab review Simon. Enjoy your Salmon which will be with you tomorrow. :-)
Ordered crabs & crab claws for an…
Ordered crabs & crab claws for an important party. Arrived a day late, left on the doorstep in full sun. On opening the box an hour or so later, the items were slightly cold, no dry ice at all. Left some of the claws in the fridge to try later and put the rest in freezer. The claw meat was grey & tasteless, on trying that evening! I haven't even ventured to try the crab. Not giving it to my guests, what seems to be old and tasteless crab! What a waste of money!
Thank you for the refund it was greatly appreciated
22 februari 2024
Review zonder uitnodiging
Antwoord van Seafresh - The Online Fishmonger
Wow. Our reviews are consistently 5 star. We never had a one star review out of over 2700 and now we have 2 in the same week. To say we are devastated would be the understatement of the year. I apologise for the parcel arriving a day late but this is due to a glitch on our system. Deliveries to Northern Ireland take two days. There is also a £12 supplementary delivery charge. This has been in place since Brexit and all the complications that came with it. Your order wasn't identified as a NI delivery, the supplementary charge wasn't applied and our staff didn't pick up on the Co Antrim address. All this would explain why the confirmation email gave you a delivery date of a day earlier than it was due. It also explains why there was no Dry Ice - we put extra in for 2 day deliveries. As for your comments about the Crab Claws being tasteless and grey I really can't accept that. We sell tonnes of Crab and we sell it fast. It's caught, cooked and frozen on the same day. Our reputation is important to us and a 1 star review is hugely damaging. It's a pity you didn't contact us on the Wednesday when you were expecting your delivery. Had you done so you would have experienced our amazing customer service. In any case, because it was our error in not identifying your NI address we will process a full refund.
GF and Histamine intolerance Foods available.
Prompt delivery. Excellent GF and Histamine Intolerance foods available. Great portions of fish and chicken.
I can even use the packaging in the garden. The sheep's wool is excellent for covering plants in the winter and the birds love it for nest building.
6 februari 2024
Antwoord van Seafresh - The Online Fishmonger
Thank you Sharon. I'm glad we are helping you with your special dietary needs and helping the plants and birds at the same time. :-) We Grateful for your regular custom and support.
Once bitten twice shy
We tried these fish and were eagerly anticipating trying them. Here are our thoughts
1) Seabass. It was tasteless and lost alot of water when thawing.
2) Mackerel. Again a lot of water when thawing. I know its an oily fish but the fat was off and tainted the fish meat.
3) Smoked haddock. Very dry and very salty
4) Hake. Ok but 4oz of water was lost from 3 fillets weighing 17oz.
Overall we will never order from you again. We love fish and this was a huge disappointment.
15 januari 2024
Antwoord van Seafresh - The Online Fishmonger
Good evening Mercedes, I am so disappointed that you have felt like this and not been in touch with us? This order was done middle of January. If you would have picked up the phone we could have discussed the issues. I can see you have not liked ANY product you ordered though? We have never ever had a 1 star review, 4’s and 5’s - you can see from our other reviews. Our fish is always bought from the best suppliers. We sell lots of each fish you have had, we have not had any complaints at all. Of course every now and then something may happen and we put it right but to not like any of the fish you have had is unheard of, certainly for us. The Seabass we have a lot, the staff too and it’s beautiful, there is a protective ice glaze, water will come off, it’s frozen but the bass left is lovely …. Mackerel is an oily fish yes and very strong flavour, i don’t know what you mean the fat was off? It can’t be off, it’s frozen quick, so im sorry i may have the wrong end of the stick on that one? Smoked Haddock should be poached, or added to a recipe, it can’t be dry if you cook it this way? We recommend to cook most fish from frozen, the fish steams and cooks beautifully, it never drys. If the fish is dry it’s overcooked, The fish with skin is a little different, some is better defrosted yes and cooked for less time or poached, grilled etc. the hake though is better cooked from frozen. Lose foil parcel in the oven, 30 mins, perfect? There is always a protective ice glaze, some more than others, the industry standard is 20% however we pay extra for less ice glaze, we always have. The Hake naturally has a low glaze. I wish you had picked up the phone, we could have advised you on the cooking and certainly replaced some of the products for you r tried something others. I can see you have made up your mind before speaking to us, we are sorry you feel this way and extremely disappointed too.
This is a lovely company to deal with!
This is a lovely company to deal with. I had a query about an order that I had placed as there was a mix up with the delivery date. My call was answered promptly and confirmation was given that all was fine with my expected delivery, then Rhoda personally rang and left a message assuring me my order would arrive on time. Such a refreshing change to have "proper" customer service. The quality of the fish is great, I have ordered from them several times and always been very satisfied with my goods. Highly recommended
6 februari 2024
Antwoord van Seafresh - The Online Fishmonger
Thank you for your lovely review Susan. Apologies for the late acknowledgement . Your regular custom and support is appreciated by our entire team. :-)
The food is fresh
The food is fresh, a pleasure to eat. The service is excellent, well done 👏👏👏
6 februari 2024
Antwoord van Seafresh - The Online Fishmonger
Thanks for your lovely positive review Joan. We're pleased you enjoyed the products and service and look forward to serving you again soon. :-)
Excellent food excellent service
6 februari 2024
Antwoord van Seafresh - The Online Fishmonger
Hi Peter, I see this is your first order with us. I like your choice of shellfish. :-) . Now that you've found us I hope and look forward to seeing you back soon. Thanks for the great review. :-)
The fresh fish from this Company is delicious
Easy to order, good selection. Well packaged and very good fish.
30 januari 2024
Antwoord van Seafresh - The Online Fishmonger
Thanks very much for your great review Chris. It looks like this was your first order with us ... I hope it's the first of many. We're grateful for your custom and your support. :-)
Fish arrived on time .Have had two…
Fish arrived on time .Have had two pieces of very good Cod Loin thank you
3 februari 2024
Antwoord van Seafresh - The Online Fishmonger
Thanks for your positive review Chris. We're pleased to hear you enjoyed the Cod you've tried and hope you enjoy the haddock just as much. :-)
Antwoord van Seafresh - The Online Fishmonger
Thanks for another great review and recommendation. We appreciate you taking time out to post this. :-)
Usual good service
1 februari 2024
Antwoord van Seafresh - The Online Fishmonger
Hi Luke, Thanks again for another positive review . You know we appreciate it. :-)
Brilliant thanks
1 februari 2024
Antwoord van Seafresh - The Online Fishmonger
Thank you for the 5 stars Gordon. Glad you enjoyed your first order. We look forward to serving you again soon. :-)
Good food good service
1 februari 2024
Antwoord van Seafresh - The Online Fishmonger
Always a pleasure to serve Colin. Thank you!
Antwoord van Seafresh - The Online Fishmonger
Thanks for taking the time to give us a 5 star review Stephen. Much appreciated. We look forward to serving you again soon. :-)
Decided to order different things this…
Decided to order different things this time as what I wanted they didnt have. Everything came that I ordered and a little extra gift. Seafresh is the best. Wouldn’t get my fish from anyone else. Give it a try you won’t be disappointed.
31 januari 2024
Antwoord van Seafresh - The Online Fishmonger
Hi Kaye, Thanks for another lovely review. Did you enjoy the Haddock topped with prawns and mushrooms? It's a new product which is going very well. Thanks for your regular custom and for you endorsement. :-)
Excellent Company to deal with.
Only my second order. When I ordered they didn't have the dressed crab, so I reluctantly ordered the whole crab. I did however add a note, asking if the dressed crab came in before they despatched the order, could they swap. I received an email the following day from Rhoda, she said the dressed crab had indeed arrived and she was more than willing to do this. The crab was beautifully presented and tasted lovely. I do like people that are prepared to go above and beyond.
30 januari 2024
Antwoord van Seafresh - The Online Fishmonger
Hi Patricia, Thanks so much for your lovely comments and 5 star review. We really appreciate you taking the time to do so. Rest assured we will always go above and beyond for our customers. :-)
Arrived in perfect condition
Arrived in perfect condition. Delighted with advice on how to cook and enjoying the results. Eating them too quickly.
30 januari 2024
Antwoord van Seafresh - The Online Fishmonger
Thanks for your lovely review Mavis. We love the fact that you are eating everything too quickly. :-) Look forward to serving you again soon.
Antwoord van Seafresh - The Online Fishmonger
Thanks for the Fab review Jim. 100% is what we aim for and it's great to get your feedback. :-)
Amazing
Amazing, my first order was delayed by courier so products edible straight away but could not refreeze, contacted company and the lovely Rozz sorted straight away and new order sent next day, she also phoned to see if new order was ok. Will definitely use again
30 januari 2024
Antwoord van Seafresh - The Online Fishmonger
Hi Susan, Thank you for your great review. Not sure what happened with the courier on this occasion. You'll be pleased to know that such delays are very rare. Of course we would never leave you or any other customer high and dry. We hope yo managed to eat and/or share the "defrosted but fresh" delivery. I'm pleased to know your re-sent order arrived the day after. Enjoy! We look forward to serving you again soon.
Five star first order.
Had my first order and had the Cromer dressed crab, absolutely delicious looking forward to the lobster and scampi I ordered, will be definitely trying Seafresh other products 👍
26 januari 2024
Review zonder uitnodiging
Antwoord van Seafresh - The Online Fishmonger
Thanks for the great review Sparks. :-) Enjoy everything else and we will look forward to serving you again soon!
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