Having been an investor with Secure Trust Bank for the past 7 years I have found them to be very good with their products and keeping me up to date etc., However, other companies now offer better inte... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
All went smoothly with the tech, a rare experience in the age of technology ! I was informed by email every step of the way. Great communication. I have other accounts with this bank. I have had... Toon meer
I was able to open a new Instant Access account paying more interest than my existing Instant Access account and transfer the balance across online in about 5 mins. It's a shame that Secure Trust Bank... Toon meer
Found Secure Trust Bank via Money Saving Expert website. Very easy to get my Savings account opened and online banking and app up and running. Withdrawals and deposits so quick & easy. I’ve also jus... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Contactgegevens
Yorke House, Arleston Way, B90 4LH, Solihull, Verenigd Koninkrijk
- 03451 117 092
- securetrustbank.com
4,5
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Opening an account was hassle free
Opening an account with Secure Trust Bank was as easy as it can be. Our deposits appeared quickly. At this point in time they offer a very good interest rate on an easy access savings account. Let's see if they maintain that.
8 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I am 72 my hearings not great and I…
I am 72 my hearings not great and I find the whole process of changing to a new account far too complicated.
I will not be going through this nightmare again, I will close my account and transfer to another bank, by comparison I find the Leeds BS excellent.
I simply do not understand that when you have all my details the process cannot be simpler.
8 juli 2026
Antwoord van Secure Trust Bank PLC
Hello Bill,
We are truly sorry to hear about the difficulties you experienced with the account transfer process. We understand how frustrating it can be when a process is not straightforward, especially when dealing with hearing challenges.
Your feedback regarding the complexity and your comparison to other institutions is very valuable to us. We are always looking for ways to simplify our procedures and we will certainly review your comments to improve our customer experience.
Kind regards
Gemma
Good bank with great interest rates and…
Good bank with great interest rates and App easy to use.
7 juli 2026
Easy ISA transfers
Wanted to transfer 2 ISA’s over which were maturing on different dates. Process was extremely easy.
24 juni 2026
Easy and straightforward process
I found the process of applying and opening of my account easy and straightforward. No problem whatsoever.
The interest rate is quite competitive too.
Would recommend
6 juli 2026
Interest rates are very competitive
Interest rates are very competitive. Excellent telephone service to solve any difficulties.
29 juni 2026
Personal service on the telephone
7 juli 2026
Easy to open new account
Easy to open new account for transferring from low-interest accounts.
3 juli 2026
Very easy to open a new savings account…
Very easy to open a new savings account and the mobile app is good
3 juli 2026
Product knowledge
Everything went very smoothly. I always find the staff very respectful,patient and kind.
They will always have a soiution to my qjuetion
3 juli 2026
Transfer in ISA did not happen
I opened a 1 year fixed ISA & completed a transfer In form from RBS & I checked by phone that I had done this correctly. On the day of maturity I telephoned RBS to just check the transfer was in place, they said they had not received it (after 16 days with Secure Trust), I called STB they said they had mailed me a form which needed my actual signature- this had never arrived. I realised even though they mailed another form, there would not be enough time before my funding window closed. I closed this account. And I see this is a common problem with STB.
25 juni 2026
Review zonder uitnodiging
Antwoord van Secure Trust Bank PLC
Hi,
We appreciate you sharing your experience with us regarding the ISA transfer process. We understand your frustration with the delays and the unreceived form, especially given the time-sensitive nature of your funding window.
Unfortunately some providers are not on the electronic ISA transfer database and this is why in this cases a manual form was required, as this is the only alternative to request the funds from RBS.
We are sorry to see that you have closed your account based of this. For future reference, we are able to send out another manual form if one is not received the first time and we are also able to still go ahead with transfers if we receive the manual form after the funding window as we understand this is a longer process and can re-open an isa if funds are due to be transferred across.
Kind regards,
Sophie
Great support was offered in carrying…
Great support was offered in carrying out my instructions. Very polite and carried through what the agents said would be done. Many thanks.
2 juli 2026
Excellant Service
Any of their staff whom i have spoken with have always been extremely patient and and helpful and ready tocarry on despite dealing with a slow learner.
3 juli 2026
Prompt phone answering
Prompt phone answering
Helpful and good problem solving
Clear response via email
30 juni 2026
Polite & efficient staff
Polite staff. Well versed in their work. Sorted my enquiry with great professionalism. It took a bit of time to connect on telephone
1 juli 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.