ONCE AGAIN A GREAT EXPERIENCE AND A PLEASURE TO SELL MY BOOKS TO AND A LITTLE MONEY MADE TO GIVE TO MY LOCAL CHARITY SHOP. I HAVE HAD A GREAT LOT OF BOOKS TO SELL AND DONE A FEW BOXES TO SELL TO SEL... Toon meer
Bedrijf heeft geantwoord
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Not impressed. Very disappointed as I had high hopes. Here’s what I advise - if their competitors are offering slightly less for a book, go with the competitor as there’s a significantly less chan... Toon meer
Bedrijf heeft geantwoord
Third best company behind worldofbooks and WeBuyBooks Parcels takes weeks to arrive they find any little scuff or mark to reject payment . It Makes u look stupid I check every book I Send and mi... Toon meer
Bedrijf heeft geantwoord
i probably wouldn’t use them again i didn’t realise that the pricing would be an estimation so i got significant less than i expected for books that were mostly in very good condition. It does menti... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
500 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Check book guidance clearly
I sent the books in good faith based on an initial £10 valuation. After inspection, the offer was reduced to £2 due to some being classed as ex-library, although some books were new. This was only raised after the books had been sent.
If the reduced offer is declined, the books are recycled and cannot be returned, even if return postage is offered. In practice, this means that once books are sent, customers have no meaningful choice if the valuation is lowered.
21 januari 2026
Review zonder uitnodiging
Antwoord van Sellitback
Dear Jan,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating and disappointing this situation has felt for you.
We’d really like the opportunity to review your case in detail and make sure you have complete clarity around what happened, including the valuation, inspection outcome, and the policies involved. Your concerns are important to us, and we take feedback like this very seriously.
Please could you contact our customer support team directly at cs@sellitback.com with your order number(s)? Once received, we’ll escalate this internally and ensure someone looks into it thoroughly and provides you with full information.
Thank you again for raising this, and we hope you’ll allow us the chance to address your concerns properly.
Kind regards,
The Sellitback Team
Paid good prices
Paid good prices. System to scan and send works really well. Good customer services.
16 januari 2026
Review zonder uitnodiging
Antwoord van Sellitback
Dear One,
Thank you very much for your kind feedback. We’re delighted to hear that you were happy with the prices offered and that you found our scanning and sending system easy to use.
It’s especially great to know that our customer service met your expectations — your comments really motivate our team to keep improving.
We look forward to assisting you again in the future.
Kind regards,
The Sellitback Team
Be aware they dont pay what is quoted
For selling used books: easy to use app with scan. Instructions clear, communication prompt on pick up, arrival and payments.
Beware that they unlikely to pay what is quoted even if the books are in good used condition. The reasoning for assessment of book condition leading to this is unclear.
There is no option to have the books sent back if this happens either.
I would stick to webuybooks or sell your books apps, who generally will pay what is quoted unless the book has been trashed.
2 januari 2026
Review zonder uitnodiging
Antwoord van Sellitback
Dear Customer,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience did not meet your expectations. Our quotes are based on the condition guidelines outlined on our website, and final payments are adjusted only if the items received do not meet those criteria. You can review our full quality guidelines here for clarity:
https://sellitback.com/quality
That said, we’d be more than happy to look into this for you and provide detailed information regarding how your books were assessed. Please email your sale details to cs@sellitback.com
, and include your contact information so our team can investigate the matter thoroughly and reach out to you directly.
We value your feedback, as it helps us improve our service, and we appreciate the opportunity to review your case.
Kind regards,
The Sellitback Team
NOT PAID AFTER 14 DAYS!! TERRIBLE SCAM COMPANY…STICK TO WORLD OF BOOKS!!!
Order completed finally, this company does pay much for books …but the book they pay the most for you will find they will not accept it but conveniently will not give explanation for why and be warned this book will not come back to you so expect it will probably get sold as a used book … getting paid well my order was dispatched on the 21st December today the 8th is day 14 working days STILL NOT PAID.. stick to world of books this company is dodgy and take nearly half a month to pay and even still don’t pay…
Order ID: 12810849
21 december 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Cole,
Thank you for sharing your feedback, and we sincerely apologies for the frustration caused by the delay.
We’d like to clarify that your order arrived with us after the Christmas and New Year period, during which there was a higher-than-usual volume of deliveries and limited processing days. This unfortunately caused a delay in inspection and payment processing.
However, we can confirm that payment for Order ID: 12810849 was successfully completed on 13/01. We kindly request that you check your selected payment method or bank/PayPal account for confirmation.
Regarding rejected items, all books are assessed strictly against our quality guidelines. Items that do not meet these criteria cannot be accepted, and this is not related to the value of the book. We understand this can be disappointing and we do our best to remain fair and transparent in the process.
We truly regret the inconvenience caused during this busy seasonal period and appreciate your patience. If you have any further concerns or need clarification, please feel free to contact our support team directly at cs@sellitback.com and we’ll be happy to assist.
Kind regards,
The Sellitback Team
Easy to use website Just Scan and go
Easy to use website Just Scan and go. Great instructions on packing and weight allowance. Speedy payment. Would highly recommend this site for selling unwanted books.
20 december 2025
Review zonder uitnodiging
Antwoord van Sellitback
Hi there,
Thank you for your wonderful feedback.
We’re delighted to hear that you found our website easy to use and that the scan-and-go process, packing instructions, and weight guidance were clear and helpful. It’s also great to know you were happy with the speed of payment.
We truly appreciate your recommendation and thank you for choosing SellitBack. We look forward to supporting you again in the future.
Kind regards,
The SellitBack Team
It is easy to sell books back.
It is easy to navigate through the procedure for selling books back, although on this occasion they found 2 books that were claimed to be not up to standard. I can't argue with this and the total amount was reduced accordingly.
29 november 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Mr. Geoff,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process of selling your books easy and straightforward to navigate. We also appreciate your understanding regarding the two books that did not meet our acceptance standards on this occasion.
We always aim to assess items fairly and transparently, and your feedback helps us continue to improve our service. Thank you for choosing SellitBack, and we hope to assist you again in the future.
Kind regards,
The SellitBack Team
Didn’t Pay What They Quoted
Over the last 5 years or so, I have sold approximately 7 batches of books to different businesses such as this.
Only 1 sale to Sell It Back, which was recently. All of them paid me what they quoted me, except Sell It Back, who paid me approximately 90% of what they quoted me.
I’m sure that they would probably argue that the books sold to Sell It Back were in worse than average condition. They were not. They were all in reasonable condition, just like the books sold in the other 6 batches to the other 6 companies, who all paid me what they quoted. Will not use Sell It Back again.
27 november 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Dean,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that you were disappointed with the final payment received, and we completely understand how frustrating this must feel—especially given your past experiences with other companies.
Our quotations are based on books meeting our stated acceptance criteria, and occasionally adjustments are made following quality checks at our warehouse. That said, we would genuinely welcome the opportunity to review your order again and ensure everything was assessed correctly.
Please could you email the details of your sale (including your sale number and any relevant information) to cs@sellitback.com
, and our team will be happy to look into this further for you.
We value all feedback and appreciate you bringing this to our attention.
Kind regards,
The SellitBack Team
Antwoord van Sellitback
Dear Papillon,
Thank you for your kind feedback!
We’re glad to hear that you found the app easy to use and that the scan, pack, and send process was smooth for you.
We truly appreciate your support and look forward to serving you again.
Kind regards,
The SellitBack Team
well done Rohan!
what I find uplifting is for all the the technical glitches I come across of which there are sometimes frustrating it seems the only one running this company I come across is this lad Rohan who really tries and does his best to sort things which is more often done in a timely way. great there is a phone contact unlike some other comparable firms. I am a pensioner and not that tech savvy but he has explained processes well. I would have given a 5 but the courier Evri seems to lose quite a few parcels and it is hard to track for me since they stopped paper receipts; Also a bit hit and miss on the pay out when they deduct the higher value books when I know they were ok otherwise wouldn't have sent them but even so I have 96% success with the orders so wont whinge; I use the money to filter into local good causes of our choice and not a business so it is a nice thing to do so the books don't go to landfill and someone gets a meal
17 december 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Aruna,
Thank you for your kind and honest feedback. We’re really pleased to hear your positive comments about Rohan and the support he’s provided—your appreciation means a lot to us.
We understand your concerns around Evri, tracking, and occasional payout issues, and we truly appreciate your patience and understanding. It’s great to know that overall you’ve had strong success with your orders and that the proceeds are supporting local good causes.
Thank you for being a valued part of SellItBack.
Kind regards,
The SellitBack Team
Rip Off
Went to a lot of time and effort to scan , package and post books which I'd been given what I believed be be a fair offer for only to only be paid 2/3rds of offer ?
No explanation at all , books where used but in a very good condition. No damage whatsoever and well packaged !
Very disappointed!
Never used this company before and certainly wouldn't use or recommend them again !!
11 december 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Mervyn,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations and appreciate the effort involved in preparing and sending your books.
To help us review this matter thoroughly and provide a clear explanation regarding the payment, we kindly ask that you email your order reference details to cs@sellitback.com
. Once received, our customer support team will investigate and get back to you with the relevant information.
We value your feedback and would welcome the opportunity to address your concerns.
Kind regards,
The Sellitback Team
Not sure they can be trusted ?
Their chosen courier is EVRI who everyone knows is the worst possible option.
They took my books, they are tracked and 2 weeks later still not delivered.
I contacted We Buy Books and they accepted responsibility then to send me an email a day later stating one of the books was missing and another had a damaged spine. Not do I dispute this fact I have evidence from EVRI that the delivery has still not taken place.
Selling to this company is clearly a CON.
I have already emailed the company per the response below and still no money and books showing undelivered.
6 november 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Mr & Mrs Golding,
Thank you for your feedback. We’re very sorry to hear about your recent experience and completely understand your disappointment.
Please be assured that we take situations like this seriously. While EVRi is our partnered courier, we always take full responsibility for ensuring your parcels reach us safely. If your tracking shows the delivery has not yet been completed, we will be happy to investigate this further and resolve it for you.
Could you please provide your order number and the tracking details on cs@sellitback.com? Once we have these, we’ll contact EVRi and update you with the outcome as soon as possible.
We truly value your feedback as it helps us improve our service, and we’d like the opportunity to make things right.
Kind regards,
The Sellitback Team
Great
I used Sellitback.com recently and am pleased with their services. They offer higher prices than others. Replied to my emails and sorted my questions promptly. I'll definitely use their services again. I rate them 10/10.
27 oktober 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Asrat,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you were pleased with our service, pricing, and support.
Your feedback truly means a lot to us and motivates our team to keep delivering the best possible experience. We look forward to serving you again soon!
Kind regards,
The Sellitback Team
Very good app
Another trade got paid always pleased to send books to sellitback.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Harwinder,
Thank you so much for your kind words! We’re really glad to hear that you’re happy with the app and that your trade went smoothly. It’s great to know you enjoy sending your books to Sellitback — we truly appreciate your continued trust in us.
Looking forward to helping you with your next trade!
Best regards,
The Sellitback Team
They are absolutely the pits.
They are absolutely the pits.
They are ignorant and create diversions to lay the blame for their shoddy service on others rather than themselves.
It's ironic that they use Evri as they are as reliable as a dead goldfish.
They are so so rubbish.
They are cheats.
They are liars.
They are conmen.
My dispute with them is ongoing.
16 oktober 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Mark,
We’re very sorry to hear about your experience and the disappointment this has caused. This is certainly not the level of service we aim to provide, and we understand how disappointing it must be to feel let down.
We’d like the opportunity to look into your case in detail and work toward a resolution. Could you please share your order or case reference number with us on cs@sellitback.com so we can investigate further?
Thank you for bringing this to our attention — we genuinely appreciate your feedback, as it helps us improve both our service and communication.
Kind regards,
The Sellitback Team
I been selling my books regularly now
I been selling my books regularly now
First it takes ages to be delivered and ages to payment
The tel nr provided is not working so you have to email
I have not get paid for my trade 2 months
I have to chase them still don’t received
They need to improve their service
Not good experience
Not recommend
I’m selling on other sites with not problems
This one is very difficult
17 oktober 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Irena,
Thank you for taking the time to share your experience, and we’re really sorry to hear that things haven’t gone smoothly.
We completely understand how disappointing delays and lack of communication can be — especially when you're sending in items regularly. Please accept our sincere apologies for the inconvenience caused.
Our team is currently reviewing your trade and chasing up the outstanding payment. If you haven’t already, please contact us via email with your trade reference at cs@sellitback.com, and we’ll priorities your case.
We are working to improve access to support and overall service quality. Your feedback is important, and we’re using it to make necessary changes.
We’d love the chance to turn your experience around.
Best regards,
The Sellitback Team
Good prices paid for my books
Good prices paid for my books but you need to put a rocket up EVRI whose lost the parcel
17 augustus 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Allen,
Thanks for your feedback – we're really pleased to hear you were happy with the prices offered for your books!
We’re very sorry to hear about the issue with EVRi. We completely understand how disappointing it is when parcels go missing, and we’re actively following up with them to get this resolved as quickly as possible.
Thanks for your patience, and rest assured we're on it.
Best regards,
The Sellitback Team
Bunch of scammers
Bunch of scammers. I sent a lot of books to them. All in perfect condition. To receive only half the money promised as they claimed the books weren’t in the box!!
AVOID AVOID AVOID
3 oktober 2025
Review zonder uitnodiging
Antwoord van Sellitback
Hi there,
We apologize to hear about your recent experience.
We understand how concerning this situation must be and sincerely apologize for any inconvenience caused. Please be assured that we take such matters very seriously and are committed to resolving them promptly.
To assist you further, we kindly ask that you contact our customer service team with additional details. You can reach us via email at cs@sellitback.com or by phone at 0800 0119 815.
Once we receive your information, our team will investigate the matter thoroughly and work to resolve it as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
The Sellitback Team
Misleading, Delayed, and Dishonest Payment Process
Customers should think very carefully before trusting this company.I've interacted with SellitBack commencing 10 September 2025, and my encounter has been utterly deplorable.
They affirmed in documented form on 29 September 2025 that all four of my transactions would be remitted completely and evident within my financial institution account on 30 September.
On 30 September, they conceded only ONE transaction (12584363 for £21.80) had undergone processing, whereas the remaining three persist as outstanding:
Sale 12584437 – £10.30
Sale 12584421 – £29.82
Sale 12584394 – £23.09
Their electronic correspondence recurrently refutes itself, informing me one day I’ll receive payment imminently, the subsequent day asserting bank remittances necessitate three days, subsequently recanting once more.
They perpetually disseminate hollow regrets in lieu of remittance verification.
This enterprise has squandered weeks of my time, neglected to uphold their own documented pledges, and persists in deceiving patrons. My circumstance constitutes a prime illustration of how they manipulate individuals with pretexts.
Prospective clientele should contemplate scrupulously prior to entrusting this enterprise.
15 september 2025
Review zonder uitnodiging
Antwoord van Sellitback
Hi there,
Please accept our deepest apologies for the unacceptable delay you have experienced with the payment for your outstanding sales (12584437, 12584421, 12584394).
The recent severe delays were caused by an unusually high volume of stock arriving at our warehouse, which significantly slowed the final scanning and processing of orders, thus impacting our internal payment timelines.
We are writing to confirm that the full outstanding payment for your three pending sales has been raised and processed from our end.
We kindly request that you check your account, as the funds should now be available or reflected in your balance imminently.
We are reviewing our internal processes to ensure this level of delay and communication failure does not happen again. Thank you for your patience as we worked to resolve this critical issue.
Regards,
The Sellitback Team
What a bunch of scammers
What a bunch of scammers. As a test I put a book into the system that is out of print and not even available direct from the publishers. I found two second hand copies online. One was £242.94 and supposed to be in very good condition. One was £175 in "fine" condition and there was a brand new edition available from the USA for £483.23 plus £22.33 shipping. My copie is mint. Guess what SellitBack offered me for it? 20 pence. Yes, TWENTY PENCE!! Unless you are selling run of the mill tat stay well clear!!!
30 september 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Richard,
We understand your disappointment with the offers received for many of your books. We value your input and take customer feedback seriously.
We strive to provide fair and competitive offers based on a comprehensive market analysis, considering factors such as:
Condition: The condition of the book significantly impacts its value.
Demand: High demand for certain titles generally leads to higher offers.
Market Trends: The used book market is dynamic, and prices can fluctuate.
We continuously analyze market data to ensure our offers reflect current trends. However, we acknowledge that in some cases, the market value of a book may not meet expectations.
We appreciate you bringing this to our attention. Your feedback will be shared with our team to help us improve our valuation process and better serve our customers.
We hope you will consider using Sellitback again in the future.
Best regards,
The Sellitback Team
Brilliant system and customer service
Brilliant system and customer service. My parcel was lost but they still paid my order, they claimed through the postage system. Highly recommend. They also gave a high price for some of my books compared to other apps
29 september 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Lauren,
That's wonderful to hear!
Thank you so much for sharing your feedback! We're thrilled you found our system brilliant and our customer service to your satisfaction, especially in resolving the issue of your lost parcel.
We're happy we could successfully claim the payment and still honor your order—we aim to take the stress out of the process for you. We also strive to offer the best possible prices for your books, so it's great to know that was a factor for you!
We highly appreciate the recommendation!
Best regards,
The Sellitback Team
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