ONCE AGAIN A GREAT EXPERIENCE AND A PLEASURE TO SELL MY BOOKS TO AND A LITTLE MONEY MADE TO GIVE TO MY LOCAL CHARITY SHOP. I HAVE HAD A GREAT LOT OF BOOKS TO SELL AND DONE A FEW BOXES TO SELL TO SEL... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Not impressed. Very disappointed as I had high hopes. Here’s what I advise - if their competitors are offering slightly less for a book, go with the competitor as there’s a significantly less chan... Toon meer
Bedrijf heeft geantwoord
Third best company behind worldofbooks and WeBuyBooks Parcels takes weeks to arrive they find any little scuff or mark to reject payment . It Makes u look stupid I check every book I Send and mi... Toon meer
Bedrijf heeft geantwoord
i probably wouldn’t use them again i didn’t realise that the pricing would be an estimation so i got significant less than i expected for books that were mostly in very good condition. It does menti... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
500 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Very easy to scan
Very easy to scan. Well organised and easy to communicate with. Payment dealt with quickly. Will use again!
19 augustus 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Ian,
That's fantastic to hear!
We're so glad you found the process easy to scan, well-organised, and simple to communicate with. And we're happy that the payment was dealt with quickly!
It means a lot that you plan to use us again. We look forward to helping you in the future!
Thank you for the great feedback!
Best regards,
The Sellitback Team
Do not waste your time
Do not waste your time. All the book buying companies seem to use the same software and its a stupid game:
Start scanning books and it'll offer you 50p each for the first 4 or 5 and then drop to maybe 10p for the next one and then it'll stop offering. Or maybe it'll take one in 10 if you are lucky. So you can't reach the required 10 books or £5 in value to check out.
So empty the basket and start scanning again but starting with the books it just rejected and it will offer to buy the first 4 or 5; but here's the kicker: then if you move on to scanning the bookes it made an offer on not 5 minutes earlie it will now reject them so you are back to square one with only 4 or 5 in the basket and unable to check out.
It is almost impossible to get it up to the required 10 books/£5. Its a stupid game & I'd advise don't waste your time playing it.
18/09/25
I've been asked to provide more information for this review & told that if I don't it might get taken down. I really don't see what could be clearer except that I can add the following just to ice the cake:
A couple of days after this I tried again and I did finally get it to accept a basketful of books & checked it out for a massive £5.42. I was offered 2 shipping options, take it to an Evri Depot or have them collected from my home & someone would contact me to arrange that.
I chose the latter & I'm still waiting.....except I'm not because I got bored and gave the books to a charity shop instead.
I also absolutely stand by the title of this review, the process of trying to sell these people books is tortuous at best and the amounts offered are so derisory that its better to save the time and give the things away to a good cause. I will not be using them again. It is indeed a complete waste of time.
5 september 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Iain,
Thank you for sharing your feedback. We understand your disappointment with the process of selling books to us. It's clear you've found the system disappointing, and We appreciate you taking the time to explain the issues you've encountered. Your comments about the pricing fluctuations and the difficulty of reaching the minimum requirements are valuable and will be considered.
We will make sure this feedback is passed on to the appropriate team. We want to ensure our customers have a positive experience, and your detailed account highlights a significant area for improvement.
Best regards,
The Sellitback Team
Atrocious APP
Atrocious APP. Very clunky and slow, would let me register. Had 9 items in my basket ready to trade but needed a 10th, got the other book. Had to uninstall and reinstall and suddenly 4 items were no longer suitable. Uninstall ed app and won't be back.
1 september 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Derek,
Thank you for taking the time to provide such detailed feedback. We are truly sorry to hear about the disappointing experience you had with our app. What you've described—from the clunky performance and registration issues to the problems with your basket after a reinstallation—is unacceptable, and we want to assure you that this is not the experience we aim to provide.
We are taking your comments very seriously and will pass this information on to our development team immediately to investigate these issues. We understand how frustrating it is to invest time in preparing a trade, only to have it disrupted by technical problems.
While we know you said you won't be back, we would still like the opportunity to make this right. If you would be willing to provide more information about your experience, please feel free to reach out to us directly at cs@sellitback.com
Your feedback is invaluable and will help us make the necessary improvements.
Sincerely,
The Sellitback Team
Overall happy with the service
Overall happy with the service. But using the platform from time to time for the last two years, I've noticed that they accept less and less books and pay less for them.
31 juli 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Nataly,
Thanks for sharing your feedback. We appreciate you taking the time to share your experience with us.
We understand your concerns about us accepting fewer books and paying less for them. Our book acceptance and pricing are based on a number of factors, including current market demand, inventory levels, and the condition of the books. We're constantly working to balance these factors to provide the best service possible while also ensuring the sustainability of our platform.
Your loyalty over the last two years means a lot to us, and we're committed to continuously improving our service. We'll definitely take your feedback into consideration as we review our policies.
Best regards,
The Sellitback Team
Great customer service
Great customer service. Would use this company/app again.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Sophie,
Thank you so much! We're thrilled to hear you had a great experience and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future!
Best regards,
The Sellitback Team
Good prices offered
Good prices offered. Easy to scan and quick payment
24 juli 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Rachel,
Thank you for your feedback! We're thrilled to hear that you found our prices to be good and that the process was easy for you.
We appreciate your business.
Kind regards,
The Sellitback Team
Occasional problems with connection
Sometimes I have problems with the online listing software, but that is possibly because of my slow broadband. Otherwise, very good.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Terry,
Thank you for taking the time to leave us your feedback. We’re glad to hear that you find our service very good overall.
We’re sorry to hear about the occasional connection issues you’ve experienced. While this can sometimes be related to broadband speed, we’re always looking for ways to make our online listing software run as smoothly as possible. Your feedback helps us continue to improve.
We truly appreciate your support and look forward to serving you again.
Best regards,
The Sellitback Team
This my first time using the company…
This my first time using the company but I have to say they offer reasonable prices, quick and reliable customer service and very easy using the scanning system.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Rosa,
Thank you so much for sharing your experience with us. We’re delighted to hear that your first time using our service has been positive, and that you found our prices reasonable, customer service quick and reliable, and our scanning system easy to use.
Your feedback means a lot to us, and we look forward to welcoming you back again soon.
Best regards,
The Sellitback Team
Unable to delete items from basket
Since the latest update to the App if I scan a book it won't let me delete it from my basket. I've deleted the App and reinstalled it but to no avail. I therefore need to delete the app, reinstall it and then rescan any books that were in my basket often finding I'm been offered less than when I previously scanned them.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Dean,
Thanks for letting us know about the issue with deleting items from your basket. We're sorry for the inconvenience and frustration this has caused.
We've highlighted this issue with our technical team. They are working on a fix, and a new update will be released by tomorrow.
Please try the app again after 24 hours. If you're still experiencing any issues, please let us know by emailing us at cs@sellitback.com.
Best regards,
The Sellitback Team
very easy to sell on sellitback site.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Viorica,
Thanks for the great feedback! We're so glad to hear that you found the selling process on SellitBack easy. We're always working to make our platform as simple and straightforward as possible, so your comments are a huge encouragement. We appreciate you choosing SellitBack!
Kind regards,
The Sellitback Team
I have been trading with this company…
I have been trading with this company for almost 10 months and have experienced improved customer relations over that time. I've always found them quick and eager to respond to both email/telephone requests for help and nearly always with a highly satisfactory outcome.
Overall, a great team to deal with.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Bravedave,
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a positive experience with our company over the past 10 months and that our customer relations have improved during that time.
It's our goal to be quick and eager to respond to your requests, and we're delighted to know that you've found our team to be helpful and that the outcomes have been highly satisfactory.
Your kind words are truly appreciated and serve as a great motivation for our team. We look forward to continuing to provide you with excellent service.
Best regards,
The Sellitback Team
Disappointed regular trader
I have traded with them several times over the last 6 months and I must say I'm very disappointed alround.
As other people say the app is very slow and what is extremely frustating is that once you get an offer on books, you assume its locked/fixed until posting.Sadly this isn't the case.
More often than not the following day the prices have reduced or reset to zero.So you have to start all over again scanning...very unhelpful.
Whilst I realise prices reflect demand and status, other online competitors usually pay considerably more for like items...so not a good recomendation.
Also, parcels seem to take ages to arrive and I usually have speak with an agent about this problem each time.
Finally, the customer service Tel Number on the app is incorrect/unobtainable this has been bought to your attention several times previously and still not rectified.
Therefore I can only give 2stars which is being generous.
29 juli 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Steve,
Thank you for your feedback. We sincerely apologize for the disappointing experience you've had with our trading platform. We understand your frustration, and we're sorry that the app's performance, pricing issues, and shipping delays have not met your expectations.
We're also very concerned to hear about the incorrect contact number. We appreciate you bringing this to our attention, and we are working to rectify this immediately.
We would like to investigate these issues further to find a solution for you. We are committed to improving our service and hope to restore your confidence in us.
Thank you for your patience and for being a loyal customer. We look forward to resolving these issues for you.
Sincerely,
The Sellitback Team
First trade disappointingly impossible
First, the app is shockingly slow to scan anything, making trying to sell a bunch of things really quite painful. Also I'm actually trying to complete my 1st trade and stuck at the checkout as it tells me I need to 'please fill in all PayPal fields'. However there are only 2 fields to complete, my email address twice, which I've checked is identical. So with the error, im stuck. After logging out and in again, I can see that the 'Update' button isn't working and the emails don't save. On a positive note the very few things they have said they'll take their offer price is better that competition.
2 augustus 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Matt,
Thank you for your detailed feedback. We sincerely apologize for the frustrating experience you had with your first trade. This is definitely not the smooth process we want you to have, and we appreciate you bringing these specific issues to our attention.
We're very sorry to hear about the app's slow scanning and the technical glitch preventing you from completing your trade. The PayPal error you described is a serious issue, and we're escalating it to our technical team for immediate investigation.
We're committed to making the rest of your experience just as positive.
So we can help you complete your trade and resolve the technical issues. We'll do everything we can to get this sorted out for you as quickly as possible.
Best regards,
The Sellitback Team
Amazing service 😁 I messed up my email…
Amazing service 😁 I messed up my email address for payment and the team got right back to me and sorted it within in a few hours, very good customer service
30 juli 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Hayley,
Thank you so much for the amazing feedback! We're really happy to hear that our team was able to sort out your email address issue and get everything resolved for you so quickly.
Providing great customer service is always our top priority, and it's wonderful to know we could help. We appreciate you taking the time to share your experience with us!
Best regards,
The Sellitback Team
many item were refused as they did not…5
many items were refused as they did not come up to very high selling recommendations and would not be of retail value all five were sold for between 1& 10 Pence and on checked for the same item on sale on there web page the same items were being sold for 3,7 & 4 Pounds
1 juli 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Graham,
Thanks for reaching out and sharing your feedback. I understand your frustration regarding the items that were refused and the price difference you've noticed between what you received and what's listed on our website.
When we evaluate items, we look at several factors to determine their retail value and if they'll meet our high selling recommendations. Unfortunately, the five items you mentioned didn't meet these specific criteria, which is why they were refused for a higher resale value and were sold for a nominal amount.
The prices on our website are dynamic and depend heavily on current market demand. Values can fluctuate significantly based on various factors like popularity, condition, rarity, and real-time buying trends. What might fetch a higher price online could be something we've assessed as having limited demand through our other sales channels at a given time.
We aim to be transparent in our process, and I'm sorry if this wasn't clear. We appreciate you bringing this to our attention.
Best Regards,
The Sellitback Team
Excellent service in every way
Excellent service really quick efficient easy professional & helpful, thank you
2 mei 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Valentines,
That's fantastic to hear! We're thrilled you had such a positive experience.
We really appreciate your kind words and are delighted to know you found our service quick, efficient, easy, professional, and helpful. Thank you for taking the time to share your feedback!
Best Regards,
The Sellitback Team
Customer service was great
Customer service was great, dealt with an issue, but sorted straight away
10 out of 10 experience using sell it back
8 juli 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Ricky,
Thank you so much for your kind words! We're really glad to hear that you had a great experience and that our team was able to resolve the issue quickly for you. We always aim to make the process as smooth and hassle-free as possible. Thank you for choosing Sell It Back—10 out of 10 customers like you make our day!
Best Regards,
The Sellitback Team
Always a real pleasure doing business…
Always a real pleasure doing business with Sellitback, so far I have been treated well with my trades. The team I am dealing with are very respectful and hard working persons.. they are always making sure my queries are answered and successful. Big thanks to Mr Shubham for been there anytime I have a chance to speak to him, I will not forget also Rohan .. well done and keep up the hard work…
8 juli 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Aziz,
Thank you so much for taking the time to share your wonderful feedback!
We are absolutely delighted to hear about your positive experience and your continued loyalty over the past two years, sending us one to two boxes every week. It truly means a lot to us to know that we've consistently met your expectations, even when there have been occasional delays in receiving parcels.
We're especially pleased to hear your kind words about our communication system and the specific mentions of Shubham and Rohan. They, along with the entire team, work incredibly hard to ensure our customers are well looked after.
Your appreciation is a great motivation for all of us to keep up the hard work and continue striving for excellence. We value your business greatly and look forward to many more years of serving you.
Thank you once again!
Warm regards,
The Sellitback Team
Antwoord van Sellitback
Dear Nadine,
Thank you so much for taking the time to share your positive feedback!
We are absolutely delighted to hear that you found our service "fantastic, quick, and simple to use," and that you appreciate our "quick payments." Your comments truly validate our efforts to provide an efficient and seamless experience for all our customers.
It's incredibly rewarding to know that we are meeting your expectations, and we are committed to maintaining this high standard of service.
If you have any further questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
The Sellitback Team
I have lost my books
I am sorry for using them, I have lost valuable books maybe, I have sent 24 items/books and they only pay for 1.
I waited 20 days for them to say that instead of £6.55 they will probably pay (IF) £0.50 .
IN MY OPINION THAT'S THEFT.
2 juni 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Andreea,
We are very sorry to hear about your disappointing experience. We understand your concern, and we apologize for the delay and the significant discrepancy in the payment offered for your items.
This is certainly not the standard of service we aim to provide, and we take your feedback very seriously. We will immediately investigate this issue thoroughly to understand what went wrong. We will get back to you as soon as possible with an explanation and a resolution.
Best regards,
The Sellitback Team
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