ONCE AGAIN A GREAT EXPERIENCE AND A PLEASURE TO SELL MY BOOKS TO AND A LITTLE MONEY MADE TO GIVE TO MY LOCAL CHARITY SHOP. I HAVE HAD A GREAT LOT OF BOOKS TO SELL AND DONE A FEW BOXES TO SELL TO SEL... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Not impressed. Very disappointed as I had high hopes. Here’s what I advise - if their competitors are offering slightly less for a book, go with the competitor as there’s a significantly less chan... Toon meer
Bedrijf heeft geantwoord
Third best company behind worldofbooks and WeBuyBooks Parcels takes weeks to arrive they find any little scuff or mark to reject payment . It Makes u look stupid I check every book I Send and mi... Toon meer
Bedrijf heeft geantwoord
i probably wouldn’t use them again i didn’t realise that the pricing would be an estimation so i got significant less than i expected for books that were mostly in very good condition. It does menti... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
500 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
DO NOT SELL TO THESE PEOPLE THEY ARE…
DO NOT SELL TO THESE PEOPLE THEY ARE SCAMMERS I SENT 29 BOOKS AND THEY ARENT PAYING ME ANYTHING BECAUSE THE BOOKS WERE WITHDRAWN FROM A LIBRARY SO THEY ARE GIVING ME £0.00
UPDATE: THEYVE TOLD ME THEY ARENT GOING TO GIVE ME MY MONEY, ARENT GOING TO SEND MY BOOKS BACK AND ARE GOING TO SELL THEM AND GIVE THE MONEY TO CHARITY????? BUT THEY CANT GIVE ME THE £15 THEY WERE SUPPOSSED TO GIVE ME EVENTHOUGH THEY ARE STILL SELLING MY BOOKS, THESE PEOPLE ARE THEIVES (as you can see in their reply apparently they are also destroying my books, did someone say destruction of property🤩)
28 mei 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Grace,
We are truly sorry to hear about your frustrating experience with the order. We understand your disappointment and regret that we were unable to process your books due to library stamps, as per our outlined policy regarding library books. We sincerely apologize for any misunderstanding or distress this has caused.
We acknowledge your concerns about the books not being returned and the payment. Our policy states that books with library stamps cannot be accepted, and unfortunately, we are unable to return them or offer payment in such cases. The library books will be sent to our recycling center. Once recycled, the proceeds from their sale will be donated to charity, and we do not retain any of the funds.
If you have any questions or need additional assistance, please do not hesitate to reach out.
Best regards,
The Sellitback Team
Good communication and very happy with…
Good communication and very happy with the resolution of my problem
22 mei 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Sue
Thank you so much for your kind feedback!
We're really pleased to hear that you were happy with the communication and the resolution of your issue.
If you ever need any further assistance, we're always here to help.
Best regards,
The Sellitback Team
Great 1st time experience
Sent my items off the day after receiving an offer, had my funds within a few days. I have zero complaints, was a nice quick, smooth transaction!
9 mei 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Laura,
Thank you for your kind words and for sharing your positive experience with Sell It Back!
We appreciate you taking the time to let us know about your satisfaction with our service.
Your feedback is valuable to us. We'll continue to strive to provide our customers with the best possible service.
Sincerely,
The Sellitback Team
Still waiting for payments
Still waiting for payments to land in my PayPal??
20 mei 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Lorretta,
Thank you for your feedback, and we're truly sorry to hear about your experience.
Just to confirm, your payment was cleared yesterday, and we have already sent you the screenshot as proof of payment. Kindly check your PayPal account and let us know if you haven't received it yet.
If you need the screenshot resent or have any further concerns, we’re here to help.
Best regards,
The Sellitback Team
Excellent customer service
Excellent customer service
Telephone answered quickly
Missing trade paid
Very helpful adviser
29 april 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Heather,
Thank you for your kind words and for sharing your positive experience with Sell It Back!
We appreciate you taking the time to let us know about your satisfaction with our service.
Your feedback is valuable to us. We'll continue to strive to provide our customers with the best possible service.
Sincerely,
The Sellitback Team
Am changing 5* review to 1 star
2.5.25 Sadly forced to change 5* review to 1 star after being told 2 completed trades were having the offer prices changed and weeks of emails resulting in inadequate, confused and unhelpful replies from customer 'service'. Still haven't received payment for a trade sent 29 MARCH.
17.2.25 When I started trading with Sellitback I had lots of issues with my parcels going 'missing'. Since speaking to Vikas almost a year ago, I have been very impressed with the company. If items are rejected, you receive a clear explanation why & a photo - unlike Music Magpie & World of Books, which think it acceptable to 'reject'items, ( I call it 'steal'), stating an unhelpful generic 'reason' and which refuse to provide photographic proof of the alleged damage.
Customer service is excellent - prompt and helpful with both simple queries and any issues that occur.
It can be difficult to build a trade as offer prices can change on your 'saved' list without any warning and payment is slower than with similar companies but I'd prefer this to stolen items and frustrating, useless customer service responses.
17 februari 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Sue,
Thank you so much for your detailed and positive feedback! We truly appreciate you taking the time to share your experience with Sellitback.
We're delighted to hear that your experience has improved significantly since you spoke with our team and that you've been impressed with our service. We understand the frustration of missing parcels and unclear rejection reasons, and we're committed to providing transparent and helpful service, including photographic evidence when necessary.
We're especially pleased that you find our customer service excellent and prompt. We strive to address all queries and issues efficiently and effectively.
We acknowledge your points regarding offer price changes and payment processing times. We are continuously working to improve our processes and appreciate your understanding and preference for fair trading and reliable customer service over speed alone.
Your feedback is invaluable to us, and we're grateful for your continued trust in Sellitback. We look forward to serving you again in the future.
Sincerely,
The Sellitback Team
Very dishonest people
Very dishonest people! Don't do business with them, these are shameless people who will give you a quote when you scan your books then once they receive your books they then change the quote to pennies!! I was given a quote of £10.69 for selling 9 books to them and once they received my books they changed the original quote to £1.69. I was utterly shocked by the degree of their shameless action!! I mean £1 instead of £10 for 9 books which was in really good condition!!! They said my books had some stains, well they knew they were buying second hand books so should expect some decree of imperfections! And most of the books were mostly new!! These are completely dishonest people who are happy to make great profits off you! After going through the hassle of calling them and email them asking to send me all my books back, they finally agreed to go back to the original price saying "only on this occassion", they made me feel as if they were doing me a great favour by buying my books!! I was finally paid 2 weeks after I sent my books! Its ridiculous! I sold some books to 'we buy book' on the same day, they gave me a quote when I scanned my books, I sent them my books and just after only 2 days I received my payment without any hassle, so
Stay clear from this 'sell it back' if you want to avoid headache!!!
5 januari 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Shobna,
We understand your concern and appreciate you taking the time to share your feedback.
We would like to clarify the following: We have made several attempts to contact you by phone to discuss the final quote and available payment options.
"A payment was processed to your PayPal account on January 23, 2025. A screenshot of the PayPal payment confirmation is attached to this email for your records. We encourage you to review your PayPal account to confirm receipt of this payment."
We value your business and are committed to resolving any outstanding issues. Please do not hesitate to contact us at cs@sellitback.com if you have any further questions or require additional assistance.
Sincerely,
The Sellitback Team
Sell your books the easy way
We sell books for a charity and we use sell it back quite often, they are reliable and trustworthy and offer the best price for your used books
20 januari 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear Nick,
Thank you for your kind words and for sharing your positive experience with Sell It Back!
We appreciate you taking the time to let us know about your satisfaction with our service. We're glad to hear that you find us reliable, trustworthy, and we offer competitive prices for used books.
Your feedback is valuable to us. We'll continue to strive to provide our customers with the best possible service.
Sincerely,
The Sellitback Team
I had an ouExceptional Service from a Refreshing UK-Based Company!tstanding experience with…
I had an outstanding experience with Sell It Back, a small but incredibly helpful company that truly goes above and beyond. I communicated by email with Rohan, a gentleman based in Britain – which is a rare and refreshing experience these days! Rohan was exceptionally polite, professional, and eager to assist. It's so heartening to support UK-based businesses like this one, especially as they become increasingly rare. With the more support they receive, the better they can help customers and offer fantastic prices for the items they purchase. Overall, this has been a brilliant experience, and I can't recommend them highly enough!
13 januari 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear MT,
Thank you so much for your kind words and for taking the time to share your positive experience with Sell It Back. We are delighted to hear that you had such a positive interaction with our team and that you found our service helpful.
At Sell It Back, we strive to provide exceptional customer service to all our clients. We are thrilled that our team was able to assist you effectively and that you appreciate our commitment to providing a high-quality service.
Your support means a great deal to us as a UK-based company. We value your business and appreciate your kind words about our team.
We hope to have the opportunity to assist you again in the future.
Sincerely,
The Sellitback Team
A price was offered for only about 40%…
A price was offered for only about 40% of books submitted. Some prices were acceptable, but most were derisory. Will not use this service.
9 januari 2025
Review zonder uitnodiging
Antwoord van Sellitback
Dear David,
Thank you for your feedback regarding your recent experience with Sellitback.
We understand your disappointment with the offers received for many of your books. We value your input and take customer feedback seriously.
We strive to provide fair and competitive offers based on a comprehensive market analysis, considering factors such as:
Condition: The condition of the book significantly impacts its value.
Demand: High demand for certain titles generally leads to higher offers.
Market Trends: The used book market is dynamic, and prices can fluctuate.
We continuously analyze market data to ensure our offers reflect current trends. However, we acknowledge that in some cases, the market value of a book may not meet expectations.
We appreciate you bringing this to our attention. Your feedback will be shared with our team to help us improve our valuation process and better serve our customers.
We hope you will consider using Sellitback again in the future.
Best regards,
The Sellitback Team
Excellent service
Excellent service - fair prices and quick payment
1 december 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Claire,
Thank you for taking the time to share your valuable feedback. We're thrilled to hear that you were satisfied with our service, fair prices, and quick payment.
Your kind words mean a lot to us, and we're committed to continuing to provide excellent service.
Best regards,
The Sellitback Team
Great customer service from Rohan…
Great customer service from Rohan today. Thank you for solving my query so quickly!
25 november 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear SJ,
Thank you for taking the time to share your positive experience. We’re thrilled to hear that our team member was able to resolve your query promptly.
Your satisfaction is our top priority, and we're always working to improve our services.
Best Regards,
The Sellitback Team
Fantastic company
Fantastic company. They keep you updated and reply very quickly whenever you get in touch. There was a bit of an issue with my books, a fault on my part, but Sellitback were gracious enough to be understanding and helpful with resolving the situation and getting me my payment.
20 november 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear S M,
Thank you for your kind words! We're glad to hear that you had a positive experience with Sell It Back. Our team strives to provide excellent customer service, and we're happy to know that we were able to help resolve the issue. We appreciate your business and look forward to serving you again in the future.
Best regards,
The Sellitback Team
The customer service is great
The customer service, Mr Rohan, is very helpful. Email is quickly replied and he even called me. I really appreciate the support. Thank you very much.
20 november 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Helen,
Thank you so much for your thoughtful feedback! We're delighted to hear that our customer service team was able to assist you and provide the support you needed. It’s wonderful to know that our team quick responses and personal call made a positive impact on your experience.
Your satisfaction is very important to us, and we truly appreciate you taking the time to share your thoughts. If you need any further assistance in the future, please don’t hesitate to reach out. We're always here to help!
Thank you again for your kind words.
Best regards,
The Sellitback Team
Despite my previous review and promise…
Despite my previous review and promise of a payment it has still not been recieved
19 november 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Roger,
Thank you for your follow-up. We sincerely apologize for any confusion or inconvenience caused.
We have made multiple attempts to reach you via phone and have left voicemails to update you about the situation. We encountered a technical glitch previously, but we are happy to inform you that the issue has been resolved, and your payment has now been processed.
Could you please check your account to confirm receipt of the payment? If you have any further questions or concerns, feel free to reach out, and we will be happy to assist you.
Thank you for your patience and understanding.
Best regards,
The Sellitback Team
Issue was dealt with really quickly
Issue was dealt with really quickly and even with a mistake I made they corrected it, thank you so much
18 november 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Martin
"Thank you for your review! We're thrilled to hear that we were able to resolve the issue quickly and help you out. We always strive to make things right, and we're happy we could assist you. If you ever need anything else, feel free to reach out. Thanks again for choosing Sellitback!"
Best regards,
The Sellitback Team
app was easy to use
app was easy to use, quick turn round for acknowledgement of goods and swift payment once checked. will definitely use again
9 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Barry,
Thank you for your fantastic review! We're so glad to hear that you found the app easy to use, and that the process was quick and efficient for you. We always strive to make things as seamless as possible for our customers, and it’s great to know that you had a positive experience.
We look forward to serving you again soon!
Best regards,
The Sellitback Team
Great service and will use again
Great service, instructions were clear, communication by email was clear, will be using again.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear James,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Clear communication is something we prioritize, and it's great to know it made a difference for you. We look forward to serving you again in the future!
If you ever need assistance or have any questions, don’t hesitate to reach out at cs@sellitback.com
Best regards,
The Sellitback Team
System worked so smoothly
The system worked so smoothly—such an easy way of decluttering.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Evrim,
We're thrilled to hear that you had such a positive experience selling your books with Sell It Back! Our goal is to make the process as simple and convenient as possible. Thank you for choosing us and for your kind words. We hope to see you again soon!
Best Regards,
The Sellitback Team
Very responsive company
Very responsive company, great customer service too, thank you!
25 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Lo,
Thank you so much for your feedback! We’re thrilled to hear that you’re pleased with our service. Our team strives to provide the best experience possible, and your acknowledgment means a lot to us.
If you have any other questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Sellitback Team
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