ONCE AGAIN A GREAT EXPERIENCE AND A PLEASURE TO SELL MY BOOKS TO AND A LITTLE MONEY MADE TO GIVE TO MY LOCAL CHARITY SHOP. I HAVE HAD A GREAT LOT OF BOOKS TO SELL AND DONE A FEW BOXES TO SELL TO SEL... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Not impressed. Very disappointed as I had high hopes. Here’s what I advise - if their competitors are offering slightly less for a book, go with the competitor as there’s a significantly less chan... Toon meer
Bedrijf heeft geantwoord
Third best company behind worldofbooks and WeBuyBooks Parcels takes weeks to arrive they find any little scuff or mark to reject payment . It Makes u look stupid I check every book I Send and mi... Toon meer
Bedrijf heeft geantwoord
i probably wouldn’t use them again i didn’t realise that the pricing would be an estimation so i got significant less than i expected for books that were mostly in very good condition. It does menti... Toon meer
Bedrijf heeft geantwoord
3,1
Gemiddeld
500 reviews
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Brilliant company! 😀
The company is small and new, but so helpful, and easy to deal with. I had a conversation on the phone with a gentleman based in Britain (which is so rare these days) called Shubham who was so helpul and polite. I believe companies like this should be supported as companies based in this country are getting rarer, and the more support they recieve, the more they will be able to help and pay for the items they purchase from us. Overall a fantastic experience 😀!
24 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Emyr,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our company. It's great to know that we were able to assist you so effectively and politely. We truly appreciate your support and kind words, especially as a new company. Your encouragement means a lot to us and helps us continue to provide excellent service. Thank you again for taking the time to share your experience!
Best Regards,
The Sellitback Team
Brilliant with helping with any problem…
Brilliant with helping with any problem but don’t pay much for most books by comparison to other companies of the same
23 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Kevin,
Thank you for your feedback. We're glad to hear that you were satisfied with our customer service. We understand your concern about our pricing. We'll look into this and see what we can do to make our prices more competitive. Thank you for choosing us,
Best Regards,
The Sellitback Team
Great experience
Really impressed with the prompt responses which I received from my queries. A really good company to use and website easy to navigate.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Patricia,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our responses prompt and our website easy to navigate. Your satisfaction is our top priority, and it’s great to know we met your expectations.
If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
The Sellitback Team
One Of The Best
I've found this company really wonderful to work with. Customer service is excellent with a real person on the other end of the phone to answer queries and sort out any problems, all in a most courteous and friendly manner. I have used other book trade sites and can confidently say that Sell It Back is one of the best out there.
My only wish is that their minimum order wasn't so high at £10 which is double the minimum for other companies. As many books are not taken when scanned or input (No Offer), it sometimes takes a really long time to amass that minimum.
Other than that little issue, my experience rates the 5 stars as I have found transactions with them easy and professional, their resolutions accommodating and flexible, communication top-notch and payment swift.
Very well done!
10 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Anji,
Thank you so much for your wonderful review! We are thrilled to hear that you have had such a positive experience with our customer service team. Ensuring that our customers receive courteous and friendly support is a top priority for us, and it’s great to know that we have met your expectations.
We appreciate your feedback regarding the minimum order amount. Your insights are invaluable, and we are continuously working to improve our services to better meet the needs of our customers. Our goal is to provide the best possible experience, and we are committed to making adjustments where we can.
Thank you once again for your kind words and for choosing Sell It Back. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.
Best Regards,
The Sellitback Team
A Great Company!
Sell it back is a great company when it comes to buying books.
I've never had an issue with them, even if my books have gone astray or not reached them after a certain time. They ensure the payment will be honoured.
Emails are answered promptly and I'm always kept up to date either by telephone or email.
Great Service all round - keep it going.
10 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Colin,
Thank you so much for taking the time to share your positive experience with Sell it Back. We're thrilled to hear that you've had such a great experience selling your books with us.
Your feedback means the world to us and helps us continue to provide excellent service. We're committed to ensuring a smooth and hassle-free process for all our customers, and it's wonderful to know that we've met your expectations.
Once again, thank you for your kind words and continued support.
Best Regards,
The Sellitback Team
Good customer service
I rang the customer services number when I encountered an issue. Number was answered quickly and the person I spoke to was polite and helpful. My issue was resolved quickly to my satisfaction.
I have had a good experience with this company and would recommend it to others
7 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Mrs JL,
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our customer service team was able to assist you promptly and effectively. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need further assistance, please don't hesitate to reach out on cs@sellitback.com
Best Regards,
The Sellitback Team
Good prices and easy collection
Good prices and easy collection. Excellent communication when my books didn't arrive and problem satisfactorily solved. Thank you.
3 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Marilyn,
Thank you so much for your kind words and for taking the time to leave us such a great rating! We're thrilled to hear that you found our prices competitive and the collection process easy. We also appreciate your understanding and patience when there was an issue with your book delivery.
Excellent communication and satisfactory problem resolution are very important to us, and we're glad we could meet your expectations.
Thank you once again for your feedback. We look forward to serving you again in the future!
Best Regards,
The Sellitback Team
Great Experience
Great communication
Boxes of books picked up exactly when they said they would.
2 oktober 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Nick,
We are delighted to hear about your experience and we appreciate your business and feedback. Thank you so much for taking the time to share it with us. It means a lot!
Regards,
The Sellitback Team
Very fast cash back from order…
Very fast cash back from order completion
27 september 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Manon,
We are delighted to hear about your experience and we appreciate your business and feedback. Thank you so much for taking the time to share it with us. It means a lot!
Regards,
The Sellitback Team
Love the concept of selling on your old…
Love the concept of selling on your old books!
20 september 2024
Review zonder uitnodiging
Antwoord van Sellitback
Hi there,
Thank you for your feedback! We truly appreciate it and would love to do more business with you in the future.
Best regards,
The Sellitback Team
Honest Review - Highly Recommend
As with all things I like to give an authentic / honest review. I’ve sold shipments to numerous buy secondhand book platforms and I’d recommend SellItBack the most especially if you’d be doing regular shipments.
- App is great & user friendly. Never had any issues with it & customer service info is easily found
- £10 or 10 items to send which I think it’s a great workaround
- Free postage which is amazing
- BEST CUSTOMER SERVICE: If I send a box of books to Sellitback & WeBuyBooks. WeBuyBooks will process it & provide payment a lot quicker than Sellitback. To the point it’s pretty vital to keep your Evri receipts for when emailing Sellitback regarding a shipment. However, this is just considering the happy path scenario. I’ve only had one issue with Sellitback with books getting damaged in shipping. They rang & sorted it immediately. WeBuyBooks even though it’s quick & a loyalty program some of my books I’ve posted have gone “missing”. To the point now I have to take a photo of the shipment as when contacting their customer service they refuse to help. Never once experienced this with Sellitback. I’ve had this with two shipments & 3 books equaling maybe £12 loss from WeBuyBooks. That’s a lot considering they have a £5 limit. So even though it’s a slower process I would pick SellItBack every time. Purely for their consistency, never having issues and excellent customer service
I’d love to see SellItBack bring in its own loyalty program or potentially a price match to other buy back platforms. If they did this it’d be the only platform I’d use.
But overall, I’d highly recommend them. Extremely trust worthy and helpful. Just be patient and keep your postage receipt.
14 september 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Katie,
Thank you so much for your detailed and thoughtful review! We truly appreciate you taking the time to share your experience with SellitBack.
We're delighted to hear that you find our app user-friendly and appreciate the £10 or 10 items shipping threshold, along with the free postage—it's great to know these features make a difference for you. Your feedback about our customer service is incredibly valuable, and we're thrilled that you've found our support to be reliable and responsive.
We also appreciate your insights regarding the differences between SellItBack and other platforms. Your feedback on the shipping and processing times, as well as the importance of keeping receipts, is very helpful. We're committed to ensuring a smooth and positive experience for our customers, and it's heartening to know our efforts are recognized.
Your suggestion about a loyalty program or price matching is noted, and we will certainly take it into consideration as we continue to improve our services.
Thank you once again for your recommendation and for being a valued customer. If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Sellitback Team
Good customer service.
They sent me an email saying there was a problem with 3 of my items, reducing my price from about £20 to £17. I replied to say I was really disappointed with this big drop and they called me straight away to sort it out.
You don't get much for your stuff but if you have enough items it's worth sending to get a few quid, especially as the postage is free.
13 september 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Andrea
Thank you for your feedback and for sharing your experience with us. We're sorry to hear about the issue with your items and the reduction in your payout. We appreciate you reaching out and are glad to hear that our team was able to address your concerns promptly. Your feedback is invaluable and helps us improve our service. Thank you for choosing SellitBack, and we look forward to assisting you with your future transactions.
Best Regards,
The Sellitback Team
Great customer service
As others have mentioned Sellitback don't take every books some competitors do but are competitive on price for those they do. There was an issue with one of my books and they got back to me within an hour and things were resolved the same day, excellent customer service!
12 september 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Stephen,
Thank you for your review! We value your business and appreciate you taking the time to share your experience. We're glad to hear that we were able to resolve the issue with your book promptly. Your satisfaction is our top priority, and we'll continue to strive to provide excellent customer service.
Best Regards,
The Sellitback Team
Helpful but do keep Evri receipts!
Very helpful with a problem where an Evri parcel shop mislaid my package but I had kept my receipt which I would advise all users to do
10 september 2024
Review zonder uitnodiging
Antwoord van Sellitback
Hi Peter
Thank you for your valuable feedback!
We’re glad to hear that keeping your receipt was helpful in resolving your issue. Please be assured that we consistently provide feedback to our courier, Evri, to enhance service for valued customers like you. We’re also actively working with our postal carrier to implement solutions that will help prevent similar occurrences in the future.
Best Regards;
The Sellitback Team
Customer service is very good
Customer service is very good.
I have sent several parcels over the last year. Some haven't reached them due to their carrier Evri. When I have contacted them by email they have always responded and today this was by phone. They have always paid out for lost parcels.
I have two suggestions for them:
1. Consider using a different carrier, as Evri clearly has issues in their area. (parcels to other companies via Evri have not been lost).
2. Contact the customer by email when a parcel hasn't been received within a reasonable time after the trade - ie at the point when the app shows "shipment not received".
6 september 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear HP,
Thank you for your positive feedback and for sharing your thoughts with us. We're glad to hear that you've had a good experience with our customer service team and that we've been able to assist with lost parcels.
We appreciate your suggestions regarding the carrier and communication process. We're always looking for ways to improve our service and will certainly take your feedback into consideration. We understand that you've had a recent unsatisfactory experience with the order due to delay from our courier partner (EVRI), and we regret to hear that.
Please be assured that we consistently provide feedback to our courier, Evri, to enhance service for our valued customers like you. We're also actively collaborating with our postal carrier to implement solutions that will prevent similar occurrences in the future.
Thank you again for your support and for bringing this to our attention. Your feedback is invaluable to us, and we'll continue to work towards providing the best possible service to our customers. If you have any other suggestions or need further assistance, please feel free to reach out to us.
Best regards,
The Sellitback Team
Effective, quick and friendly customer service
I previously gave a low rating as my initial experience was not good, but I since liaised with their customer services and they have been extremely helpful.
All has been resolved in a quick, efficient and friendly manner.
5 september 2024
Review zonder uitnodiging
Antwoord van Sellitback
Dear Michael,
Thank you for taking the time to update your review. We sincerely apologize for the initial inconvenience you experienced. We greatly value our customers and strive to provide the best service possible.
We are delighted to hear that our customer service team was able to assist you efficiently and resolve your concerns in a friendly manner. Your satisfaction is our top priority, and we are always here to help with any future needs.
Thank you for giving us the opportunity to make things right.
Best regards,
The Sellitback Team
Excellent customer service
I found the customer service strikingly and refreshingly good. Quick, helpful replies from a real person via email/phone. Highly recommend.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Sellitback
Hi Georgie,
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had such a positive experience with our customer service team. It’s always our goal to provide quick, helpful, and personalized support, so your feedback truly means a lot to us.
We greatly appreciate the opportunity to serve you and are grateful for your recommendation.
Best Regards,
The Sellitback Team
Looks like books are purposely damaged...!
It appears that books are being damaged to avoid paying for them. I have sent in mint books and it seems as if the spine is being ripped on checking to avoid paying out, same type of damage each time. This is not happening with other competitors, when packaged and sent the same way. It is happening to a large proportion of books, way too many times. I have lost ~£50 plus to inexplicably damaged books. I have given them a chance thinking that it might be damaged in transit, but this no longer makes sense.
DO NOT USE. FIND THEIR COMPETITORS, USE THEM
2 augustus 2024
Review zonder uitnodiging
Antwoord van Sellitback
Hi Adrian,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced. We take such concerns very seriously and are currently investigating the issue thoroughly. Our team is reviewing the details of your case to identify any potential issues and ensure that this situation is resolved promptly.
Please rest assured that we are committed to addressing this problem and will get back to you shortly with a resolution. Your feedback is invaluable in helping us improve our service. We appreciate your patience and understanding as we work to resolve this matter.
Sincerely,
The Sellitback Team
Prompt resolution of query
My parcel never arrived, but SellIBack marked it as lost and paid me the full amount of the trade.
10 juli 2024
Review zonder uitnodiging
Antwoord van Sellitback
Hi Colin,
We're thrilled to hear that you've had a positive experience with us, despite the inconvenience of your parcel not arriving. We understand that delays can be frustrating, but we're glad to hear that our team was able to mark the order as lost and pay you the full amount of the trade.
This is in line with our company's policy and commitment to customer satisfaction. We strive to resolve issues promptly and fairly, and we're grateful that we were able to do so in this instance.
Thank you for your understanding!
Best Regards,
The Sellitback Team
Sold several books to them and it's…
Sold several books to them and it's been weeks (had to contact them for order say its not been recieved when I sent it several days before) now it says payment scheduled for several days again- contacted them and they said they will contact their payments department and still nothing bearing in mind I sent items to a competitor on the same day and recieved payment weeks ago- unacceptable waiting to get paid so I can delete the app
10 juli 2024
Review zonder uitnodiging
Antwoord van Sellitback
Hi Steph,
We sincerely apologize for the delay and any inconvenience this has caused.
We have escalated your concern to our courier partner and are actively working to resolve the issue with the delivery.
Regarding the payment, as confirmed during our phone call, our records show that the payment was processed promptly upon receipt of your order. We understand your frustration and are committed to improving our processes to avoid such issues in the future.
If you have any further questions or need additional assistance, please feel free to contact us at cs@sellitback.com.
Best Regards,
The Sellitback Team
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