Seoulbeautyclub Reviews 

Love trying Korean products through this easy format

After joining SBC and receiving my first box, I wasn’t impressed. In my first box there were 9 items so when I received a ‘nudge’ to create my July box I didn’t bc I had plenty of product left and didn’t need anything else. Then on 8/11/26, I received an email that an order from SBC was otw. I immediately sent an email to cancel the order and my subscription and requested they send me a return label. The next thing I received was a message from my bank that my card had been charged $69.00 without my consent. I again sent an email requesting a refund explaining I didn’t authorize the order or the charge. I received a response back saying my subscription has been cancelled so there won’t be any future orders but regarding my request to return the current order and receive a refund, their policy states they are unable to accept product returns or issue refunds for orders that have already been billed and processed. Due to strict hygiene standards and safety standards, all skincare and beauty items are final sale once shipped EVEN THOUGH I Myself did not place the order or give consent for my card to be charged!!!!!I replied to that email saying I was going to contact the BBB AND FILE A COMPLAINT AGAINST THEM and have not received a response. So it’s ok for them to process an order and charge our debit card without our explicit consent but they can’t process a refund??? I guarantee they won’t like this review.

Products were great. My low rating is because I have cancelled my membership several times and they keep reactivating it without my permission and charging me.

I ordered one box from Seoul Beauty Club to try their service and products.
One of my main concerns was the lack of pre-purchase transparency. Before I could even see which products were available for that month, I first had to purchase and pay for the box.
After payment, I completed a skin analysis and received personalized product recommendations from the monthly product pool. I selected five products based on those recommendations. Only after making my selection did I learn that some of the products were no longer available and that I would have to choose alternatives from the remaining selection.
Had I been able to see the actual product selection and availability before paying, I would not have placed the order.
There was also a discrepancy between the price shown during the ordering process and the amount ultimately charged to my PayPal account. Despite asking for clarification, I never received an explanation for the difference.
Unfortunately, the problems continued with fulfillment and shipping. The box I eventually received contained products other than those I had ultimately selected, and the shipping process required extensive communication with FedEx and customer service.
Throughout the process, I repeatedly provided detailed information and screenshots showing the issues with my order. Despite the considerable time and effort this required, the issues with my order were never resolved.
The customer service team remained polite throughout.

However, politeness alone does not make good customer service.

Scammers. Stay away. On their website, they state that they are no longer responsible for any loss or damage that occurs to your product after they ship it. USPS delivered my package to the wrong address and im out of luck because of something that’s not my mistake? Don’t order from, theyre scammers and liars and thiefs

Customer service is waste of time. They don’t care about your package once it’s shipped, please be aware if the package is lost on its on the customer, not on them. They will not help you to trace the package or open a missing package case. They have a shady terms and conditions, please be sure before you subscribe to them

Low end products. Not worth the money. When you skip a box they still charge you and then they pick what they think you want and send it to you. So you end up paying $75 for a bunch of cheap dollar store garbage that you don’t want. Absolutely awful. Everything I received made my face break out so it all went into the trash. They still charged me and now I’ve got another box full of cheap low end products that will also go into the trash. Absolutely do not recommend.

I prepaid ordered it in 30th May and today is 9th June but no tracking status is there also I raised the ticket on 7th of June to customer support but no response from them, refund my money. My order number is - #SS115808

I'm a skin care junkie. After reading reviews of Korean skin care and pricing. I was super curious. I found SBC online. The logistics were amazing. I received full-size products tailored for my needs. I tried the routine and felt so at ease that my redness was minimized. I'm done paying absorbent amounts of money for products that don't work.

Their approach to customer service practices are incredibly deceptive. My request for a refund was repeatedly ignored but not outright denied and they just kept telling me to pick products from a selection I did not want and that did not meet my needs before just shipping a box of products I didn’t get to review and saying “oh well your box has now shipped, too late”. I have never been treated so manipulatively by a company before.

This company advertises that they only send products that are popular in Korea, yet I received a sunscreen that is for the American market only. This is deceptive. Not only that, but I can’t use American sunscreens because they irritate my skin so the sunscreen that they sent is useless to me.

Although I received a lot of advertising emails before I joined, once I joined I never received any emails that it was time to choose my products, so I ended up getting a bunch of stuff I didn’t want.

I have now been billed for 4 shipments, but I’ve only received two. I’m not sure if this is because the shipment time is so long that I was billed for the last shipment before the third one was even received or because I just never received the third shipment.

These shipments cost $69 each, so they are not cheap. As far as I’m concerned, this was a waste of almost $300.

First month's box arrived very late and missing the items I actually chose and instead had random sheet masks in place of the pricier items I ordered. Second month's box should have had the corrected items from the first month, plus my second months items. It did not. Had to contact CS again. Third month (I have an alternating month subscription) due to a "glitch" on their end that I had to prove to them, they sent a box of stuff I did not choose a month early. They told me it was my fault. It was not. January, March and May should have been my order months. They shipped an April box and told me it was my fault until I pushed the subject with customer service. Only then did they admit a "glitch." Not worth the price of the subscription with all the problems and the fact you can find all these products at TJ Maxx for way less.

Box 1 March: one mask. Contacted them and it was an error, let me choose from april catalogue
Box 1.2 April: This was full of gorgeous products!
Box 2: sent me the same catalogue from April. Huge apologies, offered me the May Catalogue - but no way to access.
3 starts is really a 1 and a 5: 5* products but getting them sent, correctly, in good order is a STRUGGlE. Be prepared to email often and be Very Patient.

Terrible communication and service: I had purchase a 3 box subscription, but never received any confirmatory emails. I have then tried to contact them though email, instagram but mostly never received a reply. After many weeks someone offered to send me a box and had me choose products, but then stated they were unavailable. I have now received a box with only items I had not ordered. Again, no confirmation, no information. This is a terrible company - Stay away!

Update 02.05.2026
Although customer service is slow in replying and take action ( have to admit that Chelsea was great in dealing with my questios and my problems), I finally received the items that I've been asked to choose. Twice! And I wasn't charged for the second parcel. I also received the refund for my April's box in my bank account.
I will resubscribe when I will finish the products that I received from them.
5 stars for product quality.
4 stars because they need to improve customer service.

******

Started this subscription at the end of March 2026. Received only 1 product when 4 products were selected for my first box. Been charged in April for my next box.. I skipped the box but I was still charged for it. Emailed customer service and they told me to choose between 5-7 items from April's catalog and they will send it to me free of charge! That happened almost 2 weeks ago.. No other words from them and still waiting for my products. I asked for a refund on the April's box but no words from them. Total radio silence! I cancelled my subscription and noticed that my subscription will end on the 1st of June ! What does it even mean??
Am I going to be charged in May also although I cancel subscription? Retoric question... don't expect them to answer!

First order went wrong, no products in stock I had chosen and no delivery until after repeated emails I eventually received a box.

Tried again and seemed ok, although selection limited and only 4 products. Current month the subscription got debited on 1 April and no selection offered and no box in progress, although funds debited. Emailed and still waiting…

It’s still very hit and miss and stressful when they debit 69.00 and you get no response on progress.

Impossible to cancel subscription!!!!!!!!!! Emailed several times, no number to call, no address to file complaint with Better Business Bureau. Cancelled on website but they pushed back the delivery date so I'm paying for another box I do not want. In case you are having the same issue, FTC much more effective and filed dispute with credit card company.

HAPPY UPDATE

After a rocky start, I have today received an absolutely brilliant box of goodies. I will use them all - which is how it should be given the extensive survey completed. This is now the best of how I hoped this awesome concept would work.

Be warned though that the cut off date for each month’s box is 25th. This means if you sign up just before (as I did) that you may not have time to select your items and end up with an auto curation of items that are absolutely no use and not related to your survey responses.

In general, I would recommend signing up on 1st of the month so you have plenty of time to get your first box sorted. If you have issues, get in touch with them ASAP - they have a genuinely responsive customer service (completely resolved my issues) but it can take up to a week to get a response due to the volume they are navigating.

HAPPY CAMPER and looking forward to curating the next box of goodies.

They have charged me money for a Package that never arrived. I have been waiting over a month. I have been in contact with their customer service several times, and the excuse is always that some product is out of stock, so I can replace it. Each time I pick a new product the package is still not proceeded. Last time I wrote to them I said I wanted my money back, but they do not answer now. So so not buy from this brand, it is a total scam!!

placed my first order on February 15th, but I still haven’t received any shipment details. I contacted customer support and they told me that some of the items were out of stock, but that my order was now ready to be shipped. However, even after another week, I still haven’t received any tracking information.
Reading other reviews here, it seems many people have experienced the same issue. At this point, it feels very suspicious. I would recommend staying away from this website.