Settio Property Experience Ltd Reviews 

I moved into my flat three months ago with maintenance issues already present, which I reported by email on 16th July with detailed descriptions and photos. My property manager, Oliver, has been aware since 23rd July. An independent engineer from On The House even attended on 28th August to inspect and document the issues. Despite this, a visit arranged for 22nd September turned out to be a fire alarm safety check, not the maintenance work, and when I called that same day, I was told to report the issues again from scratch, despite already having done so multiple times.

Communication throughout has been consistently poor. Replies from Oliver often took a week or longer, sometimes not coming at all, and I was only informed he'd been on annual leave after I'd already chased a follow-up. I also had a separate issue with a heating provider (Switch2) that required Settio to complete a sign-up on my behalf, I was told on 21st August this was "in progress," but when I called Switch2 myself, twice, I was told nothing had ever been submitted. A request to formally add my brother to the tenancy, first raised in June, has similarly gone unactioned for months despite providing all the required documentation.

I understand delays happen, but three months of unresolved, independently verified issues, combined with inaccurate status updates and poor communication, is not an acceptable standard of property management.

EXCELLENT AND PROMPT SERVICES WITH VERY EFFICIENT TEAM..

Work with Ellisha Clare Senior Tenancy Progressor and very professional and had follow up on my queries and request. I am assured my unit is in good hands.

Staff are always courteous ,efficient and keeps updating me on the journey from start till tenants move in to my apartment.Keep it up!

Many thanks to Ellisha & Danny to complete the new tenancy & management for our apartment 🙏🙏🙏

Surprisingly, the new tenancy is perfectly completed in very short period by their great efforts 👍👍👍

G. & Herman

Thank you, Holly Keeney and her team for their work at end of tenancy. Holly arranged to complete check-out work well at end day of tenancy. Her team made an effort to complete a 55-page check-in inventory reports and photos record on schedule. New tenant could move in on target date and was happy with internal condition of apartment and inventory reports. Thanks to Holly Keeney and members of her team for coordinated effort in the job.

What a incredible experience with the team. They are professional, detailed and reliable. I truly appreciate all their great efforts on my case. I am very comfortable to work with the excellent team.

I was a tenant for two years.
I have found the management team to be continual liars. They make up clauses in contracts that do not exist, they make threats that they have no legal basis for and refuse to honour their obligations.
The beginning of tenancy clean was not performed as required. Any repairs required during tenancy were not performed.
The deposit was not released for no reason at all. They dragged the process our for months. They tried to trick me at the end of the tenancy into incriminating myself to put the property expenses of fair wear and tear under my name.
They seem to be a mix of incompetent and dishonest that is incredibly difficult to work with.

Compared to other managing agents that I use for my other properties, I think Settio is responding quickly and customer oriented. Sale department's Marcus and Paige are very helpful in terms of pitching my property to potential buyers.

The company has a clear process to guide the landlord through the journey and the person in charge is responsive and professional in delivering the service. Thank you.

My experiment with Settio team so far is great when I engaged them to manage my London property & letting. Ranson and Jerry are very helpful and provide insightful info in timely manner. Thanks to their end to end service, I can have a piece of mind owning an overseas property.

I am new to Settio and have just moved into my new home recently, I cannot imagine renting without them. A special thank you to David, who maintains the quickest and smoothest communication I have ever received, not to mention going above and beyond to source us a new sofa for the flat!

We have been with Settio for nearly 5 years and they have absolutely amazing managing our property over all these years. Our new Property Manager, Maliha Hanif, has just handled our new tenancy very efficiently. Highly recommend Settio to everyone!

great service, very efficient and effective. have served me for almost 8 years.

Settio have been very responsive during this end‑of‑tenancy process

I have been working with Settio for my buy‑to‑let property in Manchester. Living overseas, I rely heavily on their property‑management support.

Special thanks to David Barraclough and zhihao Li for their clear, timely communication throughout this complicated check‑out and Reposit deposit‑claim case. They patiently explained insurance limitations, deposit‑protection rules and the 30‑day process, and set out realistic expectations for fridge‑drawer compensation and fair‑wear‑and‑tear assessments.

They have kept me well‑informed every step of the way, handling rent arrears and end‑of‑tenancy works professionally. It gives me great peace of mind as an out‑of‑area landlord. Very much appreciate all their hard work. Great job team Settio!

Settio were always responsive in managing our property, including securing new tenants.

They handle the full management of finding tenants to managing your property and take the stress out of it. They are responsive to any issues. The tenant check out team including Yasmine Mariucci are excellent.

Recently Ellisha from Settio, was involved in arranging new tenants for one of my properties. I’m pleased to say that every thing went smooth from selection to referencing with clear communication. She was on top of things and kept me updated. I would highly recommend her and the rest of Settio team to manage your property with assurance that they will look after it very well.

I chose Settio because I was fine paying a premium for a premium service that was completely hands-off and trustworthy. Let me tell you, they delivered. I haven't lifted a finger this whole process other than sending the odd email or two, et voila, excellent tenants, Goodlord referenced, and the whole thing managed on your behalf with the utmost professionalism from start to finish. I have a feeling this will be a long and happy partnership.