SimplyCook Reviews 

We have been using simply cook for about 2 years now and absolutely love it. Needed to contact customer service today, regarding stopping the delivery in May, due to holidays, and they were great. The menus are lovely. We have a lot of favourites.

I had to cancel my subscription and it was cancelled quickly and without fuss

I signed up for a free parcel from SimplyCook and paid the initial postage. However, I have been contracted into a subscription, which I do not want.
As a single person, SimplyCook will not work for me as I will have to eat the same meal two days on the run. It will also mean that most of the fresh ingredients will be wasted, as I would need to throw them away e.g. cream which has a short shelf-life.
I cannot cancel the subscription on the website, nor can I remove my payment details. This is unacceptable and not in line with treating customers fairly. I have emailed the company and awaiting its response.

"Free Sample, Just Pay For Postage" they said
Reality, they will start taking a subscription from you each month without you agreeing to it.
Con artists and dont give phone number. Even thier contact email has to be found through a google search (hello at simply cook dot com)

With regards to the product, yuk! Kept repeating on me all day the other samples went in the bin.

Update: I have no idea how to cancel yet somehow you replied to this public message and not the email I sent you.
I’ll ask here instead - Please refund, delete my payment details from your system which was illegally kept, and delete any personal data you have.

Very poor customer service!
SimplyCook do not have a customer support phone number… they are only contactable via their email portal.
I am vegan. I did not subscribe to the SimplyCook subscription service because there was not enough variety in their selection boxes. I made it very clear at the start of the process I do not consume meat products.
In spite of this, SimplyCook auto-renewed my order and sent me 4 chicken based recipes. This is unacceptable even for an algorithm. I have made several unsuccessful attempts to return this box to SimplyCook and get a refund for their mistake. SimplyCook have ignored all my emails. Also there is no way to remove my bank card details from their website. I am able to add a new payment card but unable to remove an existing payment card.
On the whole, this is a very unsatisfactory experience, with SimplyCook only interested when you are purchasing boxes from them.
They appear to make it very simple and straightforward to return unwanted boxes, but the reality is they ignore any and all attempts to contact them. So any returns cannot be actioned.

The Simply Cook Website is very misleading. It makes assumptions you accept a monthly subscription when applying for FREE SAMPLE via paying the postage. No Opt In/Opt out option And very last line of website states an acceptance of card collections.

This is sharp practice and NOT Conducive to good business practice

I was offered a free box from simply cook which I received however, unbeknown to me they took 12.99 out of my account then sent me another box from, I will be sending this back and I have emailed them with my unreserved complaint.

The website is very confusing. There is no way to simply log into your account to see what you have ordered, when it will arrive and when you will be charged all in one place. Everything is all over, and I still cannot find exactly what I want to see. There is a place for 'my recipes' and it does not match I have ordered. I am pescatarian but can only select either vegetarian or meat, and a lot of the fish dishes have meat based spices so I cannot use. So have to select vegetarian in fear of them sending a meat spice one day. I had a prawn linguine, the spice pot made it horribly salty and I couldn't finish the food. I can't leave a review as the wrong recipes are in the 'my recipes' section. Tbf not all the food is that bad, but I've definitely noticed the salt and the lack of freshness and preserved taste in a few recipes. The pots are difficult to open, the writing is hard to read. I am happy to pay more for convenience but it's just been more frustrating and too much faff, so I've cancelled.

I subscribed expecting a meal kit service based on how the product is presented – images of full meals, fresh ingredients, and what appears to be a complete cooking box.

What I actually received were small pots of concentrated flavourings/spice mixes, with none of the core ingredients included. You still need to go out and buy all the fresh components yourself (meat, vegetables, carbs, etc.), which defeats the purpose if you are looking for convenience.

This is not a meal delivery or meal kit service, despite how it is visually marketed. It is essentially a subscription for flavour pots and recipe suggestions.

In addition, the subscription model is not made sufficiently prominent upfront. Charges continue automatically unless you actively cancel, which may catch people off guard.

To be clear, the concept itself may suit people who already cook regularly and just want new flavours. However, if you are expecting convenience, time-saving, or reduced shopping, this service does not deliver that.

Overall, the issue is not the product itself, but the mismatch between expectation and reality created by the presentation.

Delicious, different recipes would highly recommend

Super handy, super tasty, great shelf life!

My first meal was the chili con carne which, in the recipe, is described as medium. My wife cannot tolerate hot (as in spicy) food so I didn't add any of the third pot, the cocoa chili, thinking she would be able to eat the dish. It was too hot for her! I like hot food and, as my wife wouldn't be eating it, I added half of the cocoa chili pot. When I ate it, it was just on this side of being too hot, even for me. So be careful. I know it's objective..... despite all of this it was nice and, if I were single, I'd get it again.

I order the offered free samples but unfortunately when the box arrived it had been opened in transit and three of the free samples were lost, however, when I contacted the customer service team they very quickly arranged for a new box to be sent. Thank you for your speedy and positive response.

I have been very happy with simply cook and would use them again once I am over my illness and would strongly recommend them

Simply Cook have excellent products, and have very good customer care.

The meal kits are so varied, and many of them freeze well, so as solo household they've been my go-to kit subscription for years now. Gives the opportunity to try different cuisines when suits you.

Additionally their customer service is great. Recently had my first issue with a stock pot that had broken and leaked during shipping - their customer service team replied within a couple of days and have shipped me a replacement box. Can't fault that.

Love this idea having all those small ingredients in one pot. Good recipes and easy to do almost turns me into a professional cook

Delivered as fast as an arrow, the box of spices and seasonings sent by Simply cook made me travel and dream. Italy, that I love and know became real thanks to the blend of the three magical pots. I enjoy just as much the flavours of Thailand and Indonesia. And it's incredible that in such small proportion you can deliver so much flavours. I am vegetarian and not very rich, so those little pots were like godsend when I made a rice with onions and mangetout, or whichever seasonal vegetables. To become a wizard in the kitchen, I highly recommend the beautifully complex SIMPLICITY of Simply cook.

We have been using Simply Cook for some time and love them. They are easy to use and are very flavoursome. We especially like the choices. Quick service and excellent support if needed.

Impossible to phone Simplycook.
Expensive for what you get.
Some flavours bland.