SimplyCook Reviews 

13.075
TrustScore 4 uit 5

4,1

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Beoordeeld met 4 van de 5 sterren

Love this company and the recipes are brilliant, very disappointed that they dont answer emails...I referred someone to them , they have had their box, but I have not heard anything about mine, thats... Toon meer

Beoordeeld met 5 van de 5 sterren

This is a fabulous concept - consistently tasty and time efficient Having used them now for a couple of months I can truly say that my dishes have been elevated:)

Beoordeeld met 1 van de 5 sterren

They use clear underhanded tactics, which the UK government is actually currently trying to get rid of through legislation. Through the Jan 2027 Digital Markets, Competition and Consumers Act.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have used SimplyCook for 8/9 years now and we absolutely love how tasty and simple the meals are. We particularly enjoy the teriyaki salmon donburi, crispy chilli beef, panneer spinach curry, miso... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online voedselbezorgdienst

Over SimplyCook

Geschreven door het bedrijf




At SimplyCook, we want to get Britain cooking!

Even with our nation’s love of food, TV chefs, and recipe shows, most of us only cook 6 meals or less regularly. We’re here to change that, making cooking simple, hassle-free, and fun, so you can easily expand your repertoire.

😋 We love flavour! Our mission is to make your dinners taste amazing while keeping cooking easy..

We have a few ways to help solve "what’s for dinner"

🔥 Flavour Kits: Letterbox-friendly kits with inspiring recipes. Each kit contains everything you need to create 4 delicious, flavour-packed meals at home. Perfect if you already have ingredients and just want to add exciting flavours. → www.simplycook.com

🥕 All-In Recipe Boxes: Fresh ingredients plus our signature flavour kits delivered straight to your door. Ideal if you want a complete meal solution with no shopping required. → www.simplycookallin.com

🛒 Single Flavour Kits in Supermarkets – Pick up individual SimplyCook Flavour Kits in major UK supermarkets. Great for trying us out or adding extra inspiration to your weekly meals.

👋 We care about our customers. We’re a small team, and every review is read by someone on the team. If something isn’t right, we’ll put it right, plus we love hearing your feedback and suggestions.

Contactgegevens

4,1

Goed

TrustScore 4 uit 5

13K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 98% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,1

Alle reviews

(13.075)

438 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Another one cheated by the special…

Another one cheated by the special offer then get a repeat subscription. An old sneaky trick. Maybe if they stopped doing this and were transparent the reviews may be better.

18 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi there,

We are so sorry you feel misled by our trial offer. This an introductory offer to our subscription as explained during sign up, however, if you feel the product is not for you- you are free to cancel your account at any time without further charge. You can do this within your 7 day trial period by dropping us an email at hello@simplycook.com

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 1 van de 5 sterren

Be aware

Be aware! Don't try for their trial product, they stored my card details and charged me £12 for something (I don't know what they charged me for) that I never agreed to. Simply fraud.

16 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Mohammad

Thanks for your review and I'm really sorry to hear you feel this way. I can assure you that we are not a scam. We explain on our website how the subscription works and you can cancel at any time. We would like the opportunity to investigate this further. Please could you drop us an email at hello@simplycook.com? We’ll work with you to resolve any issues as quickly as possible.

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 1 van de 5 sterren

Took my money but no box

I’ve complained 4 times but my order still hasn’t arrived. I think this is a scam company

Order number 13444166

14 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi there,

I'm sorry to hear of your experience! We aim to respond to all emails within 48 hours. A member of our team has been in touch, however please contact us at hello@simplycook.com if we can do anything further to help.

Lewis
Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

Highly recommend

Very efficient with response and easily accommodate a date change on your deliveries . Love the simply cook recipes and would highly recommend as no waste

14 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Sue,

Thank you for the 5* review! That's really appreciated, and I'm happy to hear our service and recipes have proven a success 🙂.

Thanks again!

Lewis
Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

Customer service is great

Customer service is great. I’ve not had any major problems but for the few minor ones I’ve had, they’ve been resolved quickly and to my absolute delight. Oh and the products are great. We’ve tried quite a lot of them. The biggest benefit is they introduce variety and take away the need to constantly think what to eat 👍🏻👏

14 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Angela,

Thank you for the fabulous 5* review, that was really lovely to read and i'm happy to hear our team have been able to help. Hopefully you continue to discover some new favourites with us 😁.

Lewis
Customer Happiness Team
hello@simplycook.com

Beoordeeld met 1 van de 5 sterren

Be careful what you sign up to .

I cancelled my subscriptions in 2022 , I have recently started getting deliveries . I have tried to cancel via the website and cannot . Ive tried new passwords and new codes to no avail . Be warned, make sure you can cancel before taking the bait.

8 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Alan,

Thank you for your review, although I'm sorry you feel that way. For us to look into this query for you please contact us at hello@simplycook.com and we'll make sure to take a look.

Lewis
Customer Happiness Team
hello@simplycook.com

Beoordeeld met 4 van de 5 sterren

I took up the Simply Cook Introductory…

I took up the Simply Cook Introductory Offer just to try them out and overall have liked the 6 recipes I’ve cooked to date.

They are very clearly set out and easy to follow with a shopping list and hints for substituting ingredients and up scaling to 4 people.

The flavour profiles have been good considering how quickly dishes are made and although the final result may lack the depth of flavours created when cooking in stages for longer, the food is well flavoured with more highlights than some of the other recipe products in the marketplace.

I nearly always cook from scratch and have an extensive selection of spices and aromats available but Simply Cook is very convenient and we’ve taken a box away in our motorhome and found them very useful.

I like the app but wish it was possible to skip or delay deliveries for more than 4 weeks without having to email customer services but they have been responsive.

My only issue would be that up scaling using the same amount of spicing can lead to a slight reduction in flavour and conversely using the whole pots of all ingredients for just two people can sometimes feel a little too much.

3 april 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Malcolm,

Thank you for taking the time to write us a review and for your constructive feedback! It helps us work on improving, so thank you for that.

I hope you continue to enjoy our range of recipes!

Lewis
Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

Makes meals easy and varied, but still personalised.

I really love the concept of SimplyCook! It brings some nice variety to meals to try new recipes but makes it really stress-free. I especially love that I can make adaptations to the recipes as I want, to make it fit for my family's tastes and use up ingredients I might already have. A personal notes section would be great to jot down any swaps I generally like to make.

I've used it for over a year now and still get excited to choose the recipes for my box!

11 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Hannah,

Thank you for the lovely 5* review! That's really kind of you to say, we appreciate you for allowing us to be part of your families meal-times and long may that continue. A special thank you for your suggestion too 🙂.

Thanks again!

Lewis
Customer Happiness Team
hello@simplycook.com

Beoordeeld met 1 van de 5 sterren

Five emails to cancel all ignored

I sent five emails to their hello@ email address, all ignored. In the end I had to block them via my bank.

This is reprehensible behaviour.

8 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Steven,

Thanks for your review and I'm really sorry to hear you feel this way. We explain on our website how the subscription works and you can cancel at any time.

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

A very good company to deal with

A very good company to deal with
They send package fast
They have lots of different menus, all very simple to make, they even give you a shopping list of the ingredients to buy
I have tried several of their boxes, but we have our favourites
Unfortunately I dont like subscriptions, much prefer a one off purchase
But its nice to know they are still here
I would highly recommend this company

4 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Derrick,

Thank you for the 5* review. You can make one off orders outside of subscriptions at https://shop.simplycook.com/. 😊

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

The customers service I received was so quick and efficient.

The customers service I received from simplycook was so quick and was excellent, I wan ted to cancel my subscription as I received my first box and thought it was not for me as my hubby is a fussy eater.
They accepted my cancellation with a kind reply,
I was very impressed.
Then I decided to try that first introduction box and cant believe how easy to cook and wonderful flavour in the
packets. I cooked the recipes for my son and his partner and even my ( fussy ) hubby said the flavours were great.

I have now apologised and asked today to be re-insisted with my subscription .
I do hope they will accept me back as I can’t wait to see what recipes will come next. They are so easy to follow .
Makes cooking so much easier.
Cant recommend this enough,
Regards
Margaret Walker

2 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Margaret,

Thank you for the lovely review! You can restart your subscription by logging in to your account but please pop us an email if you need any help with this😊

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

The recipes are brilliant

The recipes are brilliant, and the customer service, when I had a problem, did not let me down. Problem solved quickly efficiently, and in a friendly manner.

28 april 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Jackie,

Thank you so much for leaving a review! So pleased to hear that you have been enjoying our tasty dishes and happy to hear we were able to help you with your issue😊

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

Love my recipes

Love my recipes, so tasty and great value

2 mei 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Lisa,

Thank you for taking the time to leave this review. Happy to hear you have been enjoying your kits!

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

This company really is fantastic to…

This company really is fantastic to deal with. The products are great and their customer service is excellent
A special mention to Lewis to helped me out and resolved everything with utmost professionalism
Thank you x

28 april 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Gill,

Thank you so much for the lovely review. Happy to hear Lewis was able to help you with your issue😊

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. Supportive in sorting out my mistakes in ordering.

30 april 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi there,

Thank you so much for the 5* review. It's great to hear that the team were able to sort out your issue.

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

Excellent communication with customer…

Excellent communication with customer service & solved my problem immediately without any fuss .

28 april 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Keith,

Thank you for taking the time to leave a 5* review. Happy to hear we were able to help you with your problem😊

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 3 van de 5 sterren

The recipe ideas seem to be good but…

The recipe ideas seem to be good but this is a very expensive way of cooking! In general all you get is a spice mix and some stock, will not be continuing after the trial.

29 april 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Dawn,

Thank you for taking the time to leave this review. Our product has been made to make cooking easier so you do not have to spend time researching recipes and measuring spices. They come ready for you to cook and have been designed to be on your table in 20 minutes without compromising on great flavour. Our kits also make cooking more accessible to many of our customers who may not be able to cook our recipes from scratch at home.

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 5 van de 5 sterren

Elevate quick meals to something special

We have our favourites that we order every few weeks. We just order the flavour packs, not the all in whole meal, as that doesn’t work for me, but the ones we like & stick to are always good & elevate the meal to something a bit more special that can be cooked quickly with little fuss.

29 april 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Kathy,

Thank you so much for the amazing review. This is lovely to hear! I hope you continue to enjoy the kits.

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 1 van de 5 sterren

Unwanted Subscription after free trial

Dont order, unless you want a subscription ,Ordered a box for delivery cost only, then to find I've set up a monthly subscription by doing so, top and tail of it is, a free box worth £11.99 for delivery cost only at £1.75 has cost me £8.74 as they gave me 50% back and entered me into a subscription of £11.99 a month , I don't wish to have .

24 april 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi there,

Thanks for your review and sorry for your disappointment. We're a subscription company. We confirm this on our website, upon check out and also in the trial confirmation email. We apologise if this wasn't clear.

Customer Happiness Team
hello@simplycook.com

Beoordeeld met 1 van de 5 sterren

Pointless for most.

It might be ok for sum but if you have absolutely any experience cooking, the recipes are pointless and it boils down to nothing more than a few small pots of seasoning that most people could easily make themselves using a few common herbs and spices and cost pennies rather than pounds.

24 april 2026
Review zonder uitnodiging
Logo SimplyCook

Antwoord van SimplyCook

Hi Matt,

Our product has been made to make cooking easier so you do not have to spend time researching recipes and measuring spices. They come ready for you to cook and have been designed to be on your table in 20 minutes without compromising on great flavour. Our kits also make cooking more accessible to many of our customers who may not be able to cook our recipes from scratch at home.

Customer Happiness Team
hello@simplycook.com

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