SimplyCook Reviews 

I dip in and out of Simply Cook, but by and large I love what they do.
Got to rave about their customer service though. They do really go above and beyond to support you

I had a friend refer me as i've previously used other meal kit/prep kits with other brands before, I ordered the trial box and it was not for me, I then instantly cancelled my subscription, saw the confirmation on the webpage and carried on with my day, now, few weeks later, i've received an email about a box which no doubt they've taken payment from me (unauthorised), I feel a little scammed to say the least, have reached out for a resolution but heard nothing yet.

Love this company and the recipes are brilliant, very disappointed that they dont answer emails...I referred someone to them , they have had their box, but I have not heard anything about mine, thats the reward you get for referring, shame I have been a customer for a couple of years now...

This is a fabulous concept - consistently tasty and time efficient
Having used them now for a couple of months I can truly say that my dishes have been elevated:)

Sorted out my delay for next order just as I wanted

The variety of dishes available to cook is exceptional, i am on a monthly subscription and simply cook provides the ability remove andadd dishes to your monthly box. The receipe is so simple to follow.

They use clear underhanded tactics, which the UK government is actually currently trying to get rid of through legislation. Through the Jan 2027 Digital Markets, Competition and Consumers Act.

They use “freebie” boxes promotions through other sites. You pay postage for your freebie, but of course in the small print or “it’s on there website we’re a subscription company”, so while you think you’re paying for a one off, there actually just automatically signing you up.

It’s an underhanded and scam tactic, they clearly know what they are doing. And then to actually cancel it you have to get a code and then jump through hoops, again imagine if this is a not so tech savvy elderly person.

Avoid this company, it’s a farce and there actually base product is not worth £12 and never will be.

Used simply cook for years, for the first time ever a box went missing, totally not their fault that was on Royal Mail but they were fast on it and quick to replace! Thank you again 🙏🏻🫶 xx

Got sent wrong recipe so got in touch via email. Well its been over a week and no response. Ive lost money by buying the ingredients in and you'd expect them to remedy the problem promptly. Awful customer service and theres no way to contact them any other way. When things go wrong the app should be able to report it and not take ages to sort. Seems like a poorly run outfit

I’ve been a customer for around a year, I think it’s disgusting you promote cheaper boxes on TikTok and expect your long term customers to pay more, why am I paying £12 a box when on TikTok I’ve just seen a video and it’s a tenner?

I did used to enjoy the products but you never release any new recipes and it’s just gotten far too expensive for what is essentially spice mixes.

Do you ever reward your long term customers?

I don’t know what’s going on at SimplyCook HQ but you’ve lost your heads.

I’ve cancelled my subscription and my sister will be cancelling hers too. That’s two customers you’ve lost because of your underhand tactics.

I cook from scratch quite a bit but the Simply Cook pots are so handy when I want to make a tasty meal but am short on time.
My sister recommended me via the give a box get a box offer. I was refused the free box as my address had previously signed up to SimplyCook. I emailed Customer services and was sent the free box. I had a box delivered damaged, with one kit missing. Emailed again and the whole box was replaced.
You can freeze your subscription for up to 4 weeks and can repeatedly freeze the subscription as many times as you want.I have just joined supper club to save on postage, as after using for a while I know what my favourite kits are and want the Tamil Black Pepper Chicken more than once a month.

I’ve been using SimplyCook boxes for over a year now. I tend to use the various curry recipes, as they are really delicious and you don’t have to stock up on the myriad types of spices used in curries.

I take note of the Best Before dates on the boxes and rotate them accordingly. As we tend to have curry once every week I sometimes find I have to pause deliveries for a period of 2-3 months. This is easily done by email and the response is always very quick, polite and obliging. It’s a lovely, friendly company to deal with and highly recommended.

Firstly the majority of the recipes are delicious and are ready within 20 minutes.
On the negative side, we didn't receive a recipe box and had to repeatedly chase up our complaint. It took 2 weeks to resolve.
Some of the peel off lids are hard to open on the spice pots.

AVOID!!!!!

Boots offered me a free SimplyCook box, so I accepted it. SimplyCook then subscribed me to a paid plan without my clear knowledge or permission. A “free gift” should not secretly turn into a recurring subscription. Completely misleading and unacceptable.

My money was taken without my permission

I have enjoyed Simply Cook on and off for years, although when I opened my cupboard I realised I had over twenty boxes unopened. Clearly this has been poor management on my side. Hence delaying future orders. The subscription needs to be more flexible and the reason why the score is not higher is you have to open each box to find the expiry date. Please print this on the outside of small box as opening 20 boxes to find if I can use your product! Is messy. Love your Curry dishes.

Very reputable company. Great recipes and spices. Just buy ingredients. Easy to postpone when needed. Tend to cancel few months in summer and restart in autumn as this company is so easy to deal with and very accommodating Would definitely recommend

Tried a trial box. Read VERY carefully re repeated payments. Never recieved a confirmation email to confirm repeated payments, didnt recieve any information about creating an account, so thought I was safe to go ahead with the trial. Nope - got charged. Tried to go to my account to "manage my subscription", but i didnt make an account.. Tried to make one, you need a "code", was never sent a code and so on and so on.

Have attempted to email them, waiting on reply. I have asked them to provide evidence i ever authorised payment.

Free trial does not get sent if you cancel the subscription.

I ordered the free trial and to make sure I didn't forget to cancel if I didn't like it I cancelled premptively so I could just resubscribe.

They then cancelled the free trial and refunded the delivery fee.

I now cannot try the free trial as they stop me from signing up again.

I tried getting in touch with their customer service but it has been a week with no answer.

I ordered the sample box only 1 month later they taken £11.98 from my bank account I have emailed them because they don't have a phone number they sent a message back saying we will respond within 48hr no reply I sent 5 emails no response 5 days now nothing from them I tried to log in to my account no look it says we have sent you a code to my email nothing came through do not buy from simply cook

I emailed this company regarding an issue and it has been two days, but I still haven’t received a response. I even sent them a message via chat. Their response time is very poor and I’m very disappointed.