Website is good. Purchase easy. Dispatch quick. Delivery is tortuous. If I'd known they rely on DX to deliver I would have purchased elsewhere. DX have been consistently terrible for 10 years. On e... Toon meer
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Lees wat reviewers zeggen
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Toon meer
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Toon meer
Bedrijf heeft geantwoord
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Contactgegevens
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Verenigd Koninkrijk
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,7
Uitstekend
337 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Looks like good underlay
Looks like good underlay, promptly delivered, not used it as yet.
23 juli 2024
Antwoord van Simply Underlay
Thank you for your review. We're certain you will be happy with the quality of the product.
Great customer service and quick…
Great customer service and quick delivery. Highly recommend.
18 juli 2024
Antwoord van Simply Underlay
Thank you for the review. We pride ourselves on our service, so it's nice to hear we lived up to expectations.
Fast delivery and good prices.
10 juli 2024
Antwoord van Simply Underlay
Thank you for your review. We believe in charging fairly for products so they are affordable for all.
Underlay? Overlay, more like.
I've been involved with underlay many times in my life, two to be precise and this one blew the previous experience out of the water.
9 juli 2024
Antwoord van Simply Underlay
Many thanks for your glowing review. We pride ourselves on service so it's nice to hear comments like this.
Excellent Customer Service
Delivery was extremely quick! There was a slight issue with our order and Mike responded immediately to resolve the issue. We would highly recommend Simply Underlay for their excellent customer service.
15 juli 2024
Antwoord van Simply Underlay
Thank you for your review. Things can go wrong with the courier from time to time, but we always strive to sort issues quickly and in the customer's favour.
Quick service and good customer support…
Quick service and good customer support on the phone
8 juli 2024
Antwoord van Simply Underlay
Thank you for your review and we're glad our customer service lived up to expectations.
Roll of underlay arrived promptly well…
Roll of underlay arrived promptly well packaged. Recommended seller.
9 juli 2024
Antwoord van Simply Underlay
Thank you for your review. We hope to deal with you again in the future.
Prompt efficient and value for money
Prompt efficient and value for money
Great courier company too
21 mei 2024
Antwoord van Simply Underlay
Thank you for your review. We pride ourselves on offering superb value for money and affordability for all, so this is nice to read.
Excellent price excellent service…simply the best
Excellent price excellent service excellent delivery time
Can get any better can you 🫡
3 juli 2024
Antwoord van Simply Underlay
Thank you for your review. We're glad we lived up to our own high standards.
very efficiency with economygood website prompt delivery cant…
very good website prompt delivery cant ask for more
28 juni 2024
Antwoord van Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Antwoord van Simply Underlay
Thank you for your review.
Antwoord van Simply Underlay
Thank you for your review. We pride ourselves on our customer service so this is nice to hear.
Great Quality Underlay. Fast delivery
We 'risked' the SU Lux Walk 9mm Underlay instead of the Cloud 9 and are absolutely delighted with the quality and price.
17 mei 2024
Antwoord van Simply Underlay
We're thrilled to read this review. When we say we believe our LuxWalk to be the best value underlay on the market, we mean it. The stats back it up.
For a lot of other products you're just paying extra for the brand name on it.
Service was excellent
Service was excellent
Respond to email promptly
Even after order was placed made sure everything was ok
Great
18 juni 2024
Antwoord van Simply Underlay
Thank you for your review. We were happy to help and hope to serve you again in the future.
Quality.
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued customer. It's when things go wrong you see how good people are.
I will definitely be using this company in the future, highly recommended.
18 juni 2024
Antwoord van Simply Underlay
Update: We appreciate you graciously updating your review, Matt. And I'm glad we got to the bottom of the issue.
Hi Matt.
I've already emailed you separately about this issue, but I will respond here for the benefit of other customers.
We sincerely apologise for the issue you experienced with your order. We had no idea there was a problem until we read this review, as your emails went into our spam folder for some unknown reason.
We would never ignore a customer and pride ourselves on going above and beyond when it comes to service, as the other reviews on Trustpilot will attest.
I've refunded the tape that went missing in transit, along with your entire delivery charge, as a way of making right the stress and anger we've inadvertently caused.
Going forward, we've implemented new filters and internal processes to ensure that we don't miss any correspondence from other customers.
We hope you'll give us another chance in the future as this isn't an accurate reflection of how we normally conduct business.
Best,
Mike
Good product, prompt delivery
Good product, at a very good price, delivered a day earlier than predicted.
14 juni 2024
Antwoord van Simply Underlay
Thank you for your review and we're glad we exceeded expectations.
Antwoord van Simply Underlay
Thank you for your review. We only stock products we would be happy to have in our own homes, so we're glad you liked it.
Antwoord van Simply Underlay
Thank you for your review and we hope to serve you again in the future.
Delivered on schedule in good condition.
21 mei 2024
Antwoord van Simply Underlay
Thank you for your review. We're glad we lived up to expectations.
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