Website is good. Purchase easy. Dispatch quick. Delivery is tortuous. If I'd known they rely on DX to deliver I would have purchased elsewhere. DX have been consistently terrible for 10 years. On e... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Toon meer
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Toon meer
Bedrijf heeft geantwoord
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Contactgegevens
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Verenigd Koninkrijk
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,7
Uitstekend
337 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good product at good price
2 februari 2026
Speedy delivery,at my door 2 days early.
6 februari 2026
excellent and quick
26 januari 2026
Good fast delivery thanks
4 februari 2026
Great quality
I bought a premier floating door threshold/cover strip from Simply Underlay. Great quality product and really quick delivery. Recommended.
2 februari 2026
Duralay Timbermate Excel
Great service and delivery, very happy with product so all good.
30 januari 2026
Ordered 3 rolls of underlay
Ordered 3 rolls of underlay, was given 5% discount via email after leaving my order in my basket over night. Order dispatched quickly and although my order came in 2 separate deliveries they both arrived a day before the due date. Very happy with my order and the service provided
22 januari 2026
Was supposed to receive the item in a…
Was supposed to receive the item in a day. A week later, no sign of arrival. Also, no contact number!
26 januari 2026
Fast, easy and great quality
Extremely easy to order, great quality underlay, arrived earlier than expected - very happy - thank you!
19 januari 2026
Good product and fast delivery
The price was extremely competitive, easy to order from and the product arrived earlier than expected! I'd highly recommend Simply Underlay.
19 januari 2026
My underlay order came 3 days before…
My underlay order came 3 days before the expected delivery date.
13 januari 2026
Excellent service
Excellent service, need to review courier that you use. Product was as described. Thanks
12 januari 2026
Rant at delivery
I had a rant about my order the other day but I should have made it clear that my order and the communication from simply underlay was excellent as was the contact after my rant. The real problem was the delivery driver . The company are dealing with this now as they had no reason to think there would be any problems with items being delivered. A big shout out to Michelle from customer services who was quick and efficient at dealing with me. I’m sure the delivery company will be dealt with and I will definitely use this company again as their product is excellent.
9 januari 2026
Review zonder uitnodiging
You can improve by upgrading your…
You can improve by upgrading your delivery personnel. I opened my door this morning at 8am to discover my order in full view of the public . I have a large house and the back door is not visible to passers by so that is where it should have been left. In saying that my disabled husband and myself were at home all day and night. Whoever delivered did not attempt to ring the door bell or let us know they had delivered. The next complaint is he left the underlay on wet ground and the plastic covering was ripped to shreds meaning the underlay is now soaked through after being left outside all night.
5 januari 2026
Purchase and refund
I bought 4 rolls of Tredaire underlay at a fantastic price from Simply Underlay. Their shipment was very fast , I received my order 2 days earlier.
I bought too much underlay after getting advice from my local carpet shop. I contacted Customer Services,
Jamie was outstanding throughout ! His customer care was second to non ,he was polite, professional and responded with haste. My refund was processed the day the unused underlay was delivered. Thank you very much Jamie.Will definitely purchase from Simply Underlay again & also recommend friends and family.
26 november 2025
Great service and price
1 december 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.