Sleeping Giant Reviews 

Within the timeframe. Very friendly team. They took care of the item and unpacked and positioned the item, nothing was a drama.

This is my go to store for bedding. I've had about 4 purchases and on every visit the staff at Caringbah is exceptional. Even on a really busy day they seem to keep all customers happy without rushing anybody. They are engaging, informative, and smiling. The prices are also good compared to other stores in the centre.
I do not hesitate to give a 5 star experience.

Thanku for my amazing mattress
We are very happy and the sleep is just so comfy

Very helpful the ladies at Bankstown were when we were buying our mattress

Thanku again

The bed base came on time however the holes for me to screw in the legs weren’t put into the base. I’ve already gotten rid of my old mattress and therefore will have to sleep on the lounge until it is fixed. Yet to hear back from customer service to get it fixed and have no apology as of yet

The two lovely ladies working at the Helensvale store last Saturday were very thorough, patient and professional.
Excellent customer service 5 stars

Matthew at the Maribyrnong store was friendly, helpful and patient. At no point did I feel that he was trying to up-sell me something I didn't want. He answered all my questions and helped me find the best deal.
Delivery was efficient, and kept me up-to-date with expected delivery time.
This was a better experience than I've had with other bedding companies. I would buy from Sleeping Giant again.

Very impressed by the service of the sales lady Josie. She was very patient and attentive to our needs. Also offered advice that was helpful. Will definitely be back when we next decide to buy an ensemble and mattress.

Best of the best! Hope everybody was this hardwork, motivated and good at his work.
Simply great!

Misleading $50 welcome offer poor customer service

I am extremely disappointed with my experience and feel the communication from this company is deceptive. I registered on the website after receiving multiple messages promising a $50 discount on my first purchase.
When I tried to check out with $494 worth of items plus a $40 assembly charge (bringing my total out-of-pocket spend to $534), the code refused to work. When I contacted customer service (Maria Malero), I was simply dismissed with a link to the terms and conditions stating the product total must hit exactly $499, completely ignoring the fact that my actual bill was well over that amount.
Hiding strict exclusions in the fine print while aggressively advertising a "welcome discount" feels like a bait-and-switch tactic. The customer service lacked any flexibility or helpfulness to resolve a simple $5 difference for a new customer. I will be taking my business elsewhere.

Purchased a king single bed online. Received a human confirmation of order as well as a delivery date via email within minutes. Delivery tracker is amazing. It provided an initial 4 hour window for delivery with timely updates of expected delivery time. Delivery staff were polite, fr I rndly and very well organised. Excellent delivery experience.

Really Happy with bed, delivery and install. Definitely recommend!

I think the delivery fee of $146 is excessive considering I bought a $1000 mattress ( Kensington Queen Firm Mattress). And the delivery guys could have been a bit more careful with handling of mattress.

The guys did a great job delivering and installing the mattress and base. On time, and took away all the rubbish. Highly recommended!

They were incredible in bringing the super heavy mattress upstairs with great care. Salute to them 🫡

Great experience overall - so helpful in store and afterwards over the phone. Competitive pricing with the best sales. Quick delivery.

The delivery was easy and staff were lovely and friendly

Also getting the update on deliver time was perfect

Floor staff at Logan were incredibly helpful and knowledgeable
They had a good mattress variety to choose from and delivery seemed reasonable

When I went down to let the delivery driver in he was smoking in the truck with the mattresses. He then insisted on carrying it in himself even though there was 2 of them. Once inside our gate he threw it on the ground because it was too heavy for him - the mattress we paid $1800 for. It was a crap experience.
Invoice number: 2180436

Friendly service good advice well layed out store and reasonable prices.

Excellent and affordable options available. We were lucky to have the one we want available for pickup so we enjoyed our mattress from the first day. The aero mattress was so good and can be compared to the more expensive ones. Would definitely recommend them