Sleeping Giant Reviews 

I found my first experience of shopping at Sleeping Giant to be fantastic. I spoke to Helen about my purchase of a mattress and she was very knowledgeable and assisted me to look at all my options and really understand how I sleep. She gave me tips on the care of the mattress and although I did not purchase that day when I went back Di that assisted me back up everything that Helen has spoken to me about and made the purchase simple but informative. Would thoroughly recommend them.

Came on time . Delivery guys were great .

Great mattresses and good prices for quality products.

Friendly service and delivery to the bedroom A+

No casters left behind for the bed base. No answer on phone and just kept ringing

Great customer service. Knowledgeable about their products.

Excellent service. Lovely shop and plenty of options.

Very good customer service and the delivery service was excellent

Very helpful with the buying experience; however the delivery was a problem as I specifically asked for it to be after 10am, and they turned up at 9am, when I was out and unavailable. Ended up having to leave the items on my porch and get them moved inside. Luckily I hadn’t paid the old mattress to be taken away!

Very good service recommend them to anyone

Driver is polite, tracking system accurate, the only downside is, since you already delivered to my room, why can’t help on unpack the mattress to check status? Driver claim after unpack there can’t touch it.

Excellent customer service and timely delivery of good on agreed delivery date and time.
Special thanks to Raman and Amanda for their top notch customer service.

Online shopping and website good .
Delivery service excellent. Good communication via txt message tracking.
Chat and email Customer care average. Poor understanding of my logistic issue I was trying to resolve re-delivery of my gift to my daughter. Eventually resolved

Great experience! From in store with the great staff at kotara to delivery. Love my new mattress!

Went “browsing” at beds and ended up coming home with one. The staff were very friendly and engaging. Answered all our questions and even helped pack it in the Ute. One very happy customer.

Purchased a bed for our daughter at Sleeping Giant Campbelltown, we were greeted and served by Derek. He was wonderful from start to finish, shared all his knowledge about the best bed that would fit our budget and needs. He explained in great depth all the features of the bed and gave his personal opinions on products I was looking at.
At no point did I feel pressured or rushed into purchasing which I really appreciated.

The reason I’m not giving 5 stars is because we had ordered a bad base with our mattress purchase and it took 2-months to be informed the product was discontinued. The mattress we ordered was the Somerset extra comfort and my gosh what a mattress! I’d hung onto ours for 15 years so was very nervous to go through the getting to know process with a new one. Can’t recommend this mattress highly enough. The delivery process was also incredibly smooth - the drivers took away our old one (cry) and popped it onto our bed. 10/10 service!

On time delivery. Installation was to my satisfaction. No rubbish left behind. Job well done!

Thank you so much for the fantastic delivery service from the 2 gentlemen on the 20th June. You were quick, professional and very helpful. Really appreciate it!

My bed and base are beautiful, and the in‑store service and communication prior to delivery were excellent. Unfortunately, my delivery experience was extremely disappointing and has left me in a very uncomfortable situation in my apartment building.
My building has strict rules requiring all deliveries to be made via the basement, not the foyer. These instructions were clearly included in my order summary and delivery notes. I also personally communicated this to the delivery drivers upon their arrival. Despite this, I was met with complete disregard. The drivers told me they were parked in a bus zone and refused to relocate to the correct delivery point. They ignored my repeated explanation that the foyer entry is not permitted for deliveries.
The drivers laughed off my concerns, saying they “do this all the time” and that they were “very busy,” making it clear they intended to proceed however they wanted. As a young woman, I felt openly dismissed and not taken seriously.
This situation escalated when a resident entered the lift, became upset that building bylaws were being ignored, and demanded to know who had ordered the bed. The delivery drivers ignored the resident’s concerns, entered the lift, and left me to defend their decision to disregard the rules. I am new to this building, and this has now created tension with my neighbours that could have been completely avoided.
Although the drivers unpacked my bed in apology the overall experience was unacceptable. I paid $130 for delivery, and the service I received did not reflect that cost or the standards I expected.
I contacted the store after the delivery and was told that I “did the best I could” and that “sometimes these things happen,” which did not acknowledge the impact this situation has had on me. I was also told that my service ended at delivery, but that the store could explore a discount on a future purchase. Given the circumstances, I am unsure why my negative delivery experience would suggest interest in making another purchase.
I am requesting that this matter be properly addressed. I look forward to hearing from your team regarding how this situation can be rectified.