Smile Kitchens Reviews 

601
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

Had my kitchen delivered today by the team! The delivery guys Rob and Harry were brilliant, kept me updated with delivery times so I didn't need to stay in all day and nothing was too much trouble. Th... Toon meer

Beoordeeld met 5 van de 5 sterren

Charlotte has designed our new beautiful kitchen and been so useful in maxing the space we have while making sure it still feels open and works well for how we are going to use it, all while managi... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had a brilliant experience with Smile, they were attentive and responsive the whole time and made a normally stressful process so much smoother! Jane ran all my design consultations and was so patient... Toon meer

Beoordeeld met 5 van de 5 sterren

A huge thank you to Harry and Rob for delivering my Smile Kitchen! Hats off to you both, especially Harry, who was absolutely brilliant – so friendly, professional and helpful! I was even more imp... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kookwinkel

Geschreven door het bedrijf

Online Kitchen design and supply


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4,8

Uitstekend

TrustScore 5 uit 5

601 reviews

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4,8

Alle reviews

(601)

132 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Amazing designer and quality kitchen


Amazing designer helped us create the kitchen we love, explained and created the designs over many iterations until we got it just right. Great value for the quality and price of the units. Just waiting now for the units and kitchen to be installed.

7 juli 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your wonderful review, Hao Dam! We’re delighted to hear that your designer helped bring your ideas to life, taking the time to refine the design through each iteration until it was just right.

It’s great to know you’re also pleased with the quality and value of your new kitchen.

Thank you for choosing Smile Kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Great service from Emma all through the…

Great service from Emma all through the process, very patient, diligent.
Delighted with samples, quality and process.
Brilliant value overall, even with the extras.
Would recommend…Natalie finished the process and smooth order process.

22 juli 2026
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Antwoord van Smile Kitchens

Thank you for your great review! We’re delighted to hear that Emma provided such patient and diligent support throughout the process, and that you were so pleased with the samples, quality, and overall value.

It’s also great to know Natalie helped make the ordering process smooth and straightforward.

Thank you for your recommendation and for choosing Smile Kitchens! 😄

Beoordeeld met 5 van de 5 sterren

SMILE AND IZZY ARE THE BEST

From the very first meeting with Izzy at Smile Kitchens, I knew I was in safe hands. Designing a kitchen can feel overwhelming, but she made the whole experience exciting, enjoyable and completely stress free.

She really listened to how I live and understood the vision I had for my home. I wanted a timeless Victorian inspired kitchen with lots of character, hidden appliances and beautiful little details, and somehow she managed to bring everything together perfectly. Her eye for design is incredible, and she came up with ideas I’d never have thought of myself.

Nothing ever felt like too much trouble. Izzy was patient, knowledgeable, approachable and genuinely cared about creating a kitchen that was right for me rather than simply selling one.

After renovating my home over the last four years, I’ve worked with lots of different companies, and the service from Smile Kitchens has honestly been one of the best. I’m so excited to see the finished result and I can’t thank Izzy enough for all of her hard work, creativity and support.

If you’re thinking about a new kitchen, I genuinely couldn’t recommend Smile Kitchens and especially Izzy highly enough. Thank you x

21 juli 2026
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Antwoord van Smile Kitchens

Thank you for your wonderful review, Donna! We’re absolutely delighted to hear that Izzy made such a positive impact and brought your vision for a timeless Victorian inspired kitchen to life. Her creativity, attention to detail, and genuine care for creating a design that’s right for each customer is exactly what we aim for.

It means so much to hear that your experience with Smile Kitchens has been one of the best throughout your home renovation. We’ll be sure to pass your kind words on to Izzy.

Wishing you many happy memories in your new space.

Thank you for choosing Smile Kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Very helpful and stress free

Very helpful and stress free

17 juli 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

thank you for your review, Anthony. We're glad you found the process very helpful and stress free.

Thank you for choosing Smile! 😄

Beoordeeld met 5 van de 5 sterren

Jane was a fantastic design consultant…

Jane was a fantastic design consultant and we had a wonderful experience with Smile. Although we didn’t ultimately go with Smile, it was only due to our financing requirements but otherwise would have. Heads above the rest.

24 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your review, Tyrell! We're pleased you had a great design experience. We'll pass on your kind words to Jane.

All the best with your kitchen project.

Beoordeeld met 5 van de 5 sterren

Excellent

Worked with Huse, an excellent Designer, the process was smooth, everything was clear and we were guided throughout the whole process. I would absolutely recommend Smile Kitchens!

13 juli 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you got your positive review, Kulsum! We glad you enjoyed our design process. Huse will be pleased to hear your feedback.

Thank you for choosing Smile kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Had a really good experience with Smile…

Had a really good experience with Smile Kitchens. Isabella was so helpful when designing the kitchen and sent out lots of samples for me to have a look at. Would definitely recommend.

5 juli 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your great review, Ruby! We're pleased to hear you had a great experience. We'll pass on your praise to Izzy.

Thank you for choosing Smile kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Smiles and Jon 5 🌟

From the very first call Jon was excellent. Listened to my thoughts about the space but took a cold look at it and came back with really great suggestions.
He provided drawings after the call (as he had committed to) and then shared several samples really quickly to help me with my decision making.

He articulated the process clearly and I was genuinely surprised by the high quality of the product versus some of the high street providers.

He explained the installation process and also what options there were where I wanted appliances that Smile don’t stock.

I found his design ideas inspiring both from a layout and look.

I have really enjoyed working with him and would recommend Smiles and particularly Jon for your kitchen.

2 juli 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Than you for your great review! We're glad you had a great experience with our customer-centred design process.

Jon will be really pleased to hear your kind words.

Thank you for choosing Smile kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Smile kitchen

Excellent team to work with from design to helping out with little queries. Nothing was to much trouble for them.

2 juli 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your positive review, Jonathon! We're pleased you enjoyed our design process. 😄

Beoordeeld met 5 van de 5 sterren

A special review for the Smile Delivery Team

A special review for the Smile Delivery Team, super friendly, very helpful, on time, fast! Amazing job delivering my kitchen. Turned up on the dot and was done and dusted within 20 mins. They were really careful stacking the kitchen in my chosen room and gave really clear instructions about numbering and checking. Thanks so much for such an efficient job.

2 juli 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you your great review! Our delivery team do an amazing job and will be really pleased to get your positive feedback.

Thank you for choosing Smile kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Jennifer (our personal desinger) was amazing!

Jennifer (our personal desinger) has been absolutly brilliant throughout the desing process. We asked her to design with only key items we wanted and Jennifer did an amazing job of utilising our space in the best possible way.
Samples were sent direclty out to us within a couple of days and in a follow up meeting we were able to discuss what colours and worktop would work best.
She was extremly patient with our "I promise this isthe last change" after abut 30 last changes and very accomodating of timing for online meetings (we have young kids so 7/8pm at night is perfect for us).
We will leave a follow up review of our kitchen review once installed - but as far as design service this was one if not the best service we had when searching for our kitchen.
Once again thank you Jennifer for all the support with making our dream kitchen a reality!

22 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Hi Jack & Lucy,

Thank you for your great review. Jen will be pleased to hear your kind words. We'll be sure to pass them on.

We're glad you had a brilliant design process!

Thank you for choosing Smile kitchens 😄

Beoordeeld met 5 van de 5 sterren

Very happy customer so far

Smile made the experience of choosing my kitchen a pleasure rather than stressful. The first meeting with Alicia was over an hour - a very professional and personal service without feeling any pressure. I like their ethos of making sure your kitchen fitter has checked the plans and measurements before they will accept your order. And then there is a follow up meeting to discuss the order and make any changes - again no pressure and I am very happy with the kitchen i have chosen. Compared to other companies very good value too. Then you and your fitter are supported by their aftercare team for delivery and fitting but I'm not at that stage so can't comment on that.

23 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your kind review! We're glad to hear you had a great experience with Alicia throughout your design process.

We like to make our service no pressure and personal. We're happy this came across.

Wishing you many happy memories in your new space. Thank you for choosing Smile kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Design and Delivery were brilliant.

Had a fantastic experience with Smile, both in the design and delivery process.

Our designer Tom was excellent, honest and never felt like we were under pressure, which made a massive difference. We also felt like a priority, whilst other kitchen suppliers didn’t even seem bothered to work with us.

Unlike most suppliers, the delivery crew were extremely helpful, putting the items inside the house where I requested them - rather than curbside. They were on time, friendly and made the process seamless. A big thank you to Rob and Brad who, on the hottest day of the year, saved me a huge job.

We haven’t fitted the kitchen yet, but on current track, we don’t anticipate any problems.

Would highly recommend Smile Kitchens! Thank you.

24 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thanks for your great review, John! We are pleased to hear you had a great experience throughout the design and delivery process. Our team take pride in every part of the customer journey.

Thank you for choosing Smile kitchens. Wishing you many happy memories in your new space! 😄

Beoordeeld met 5 van de 5 sterren

Smooth delivery from Rob and Brad

We received the delivery of our kitchen and utility from Smile Kitchens yesterday and are so pleased. It was a large delivery so we were a little concerned, however the delivery guys Rob and Brad were amazing. Super careful and friendly. Thank you!

17 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your great review, Helen! We're really pleased your delivery went smoothly. We'll pass on your positive words to Rob and Brad. 😄

Beoordeeld met 3 van de 5 sterren

Falsely advertised and disappointing

I had high hopes for Smile kitchen. We have used Wren before and loved their services, but our budget for our new kitchen was significantly less than before. I came across Smile Kitchens through targeted Meta ads, which stated “up to 42% less than other providers” so I was very excited about this, thinking we’d found our solution to our budget issue.

Our designer was very proactive in the lead up to our consultation, asking questions and keeping us informed, and he very kindly accommodated for us when we were running late.

Sadly, when we had our appointment, we were let down by the price, despite providing our budget prior to our appointment, the kitchen came out nearly x3 the price. When I asked about this, I was told that he had used the premium range. Whilst I appreciate this would have given us a lovely kitchen, it did not fit the brief or the budget we had stated, so unfortunately this was a bit of a waste of our (and the designers) time.

I’m sure that the kitchen services are great, looking at other reviews, but we left our appointment feeling very disheartened.

25 april 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Hi Tara, thank you for taking the time to leave your review.

We’re sorry to hear you were disheartened with your design appointment.

We are as transparent as we can be with our prices. We do include a pricing tool on our website for customers to get an idea of their kitchen cost, free to access and use at any time

The “up to 42% less” messaging in our ads refers to selected ranges, so it’s not uncommon for certain ranges to fall outside of that figure, for instance, our premium range will cost significantly more than our other ranges.

We’re sorry this didn’t come across in your experience with us. It seems to be a case of miscommunication rather than misleading, We do appreciate your feedback and will take it onboard to continue to improve our messaging and services.

Beoordeeld met 5 van de 5 sterren

The experience from start to finish was seamless

The experience from start to finish was seamless, and the design process was incredibly smooth. Jennifer was extremely helpful throughout, taking the time to understand exactly what we were looking for and delivering a design that perfectly met our expectations.

16 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your review Roger! It's great to know you enjoyed our design process. Jennifer will be happy to hear your kind words.

Thank you for choosing Smile kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Tom Elliott was fantastic

Tom Elliott was fantastic. He designed my kitchen exactly as I had envisioned it, talked me through all the available options and provided expert advice throughout. He was a pleasure to deal with from start to finish and made the whole process straightforward and enjoyable. I would highly recommend working with Tom if you have the opportunity.

12 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your positive review, Stefan! We're pleased to hear you had an amazing design experience with Tom. We'll pass your kind words onto to him.

Thank you for choosing Smile kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Our experience with Smile has been…

Our experience with Smile has been great. Natalie was our designer and whilst we knew almost exactly what we wanted, she had suggestions about things that we hadn't thought of, that have made a big difference in the overall use of the kitchen. The delivery process was great, we were kept well informed of delivery date & time by Emily and the driver Rob and his mates Brad & Scott were incredibly timely and helpful, putting the units where I wanted them. The installation pack that comes with the delivery made checking off all my items easy and quick. My fitter has had no issues with damages and has complimented the quality of the products, saying they were a dream to install. We did have one small item missing but it was sent out quickly once I reported it to Emily and didn't hold up fitting in any way. Overall, im ecstatic with the kitchen, it looks exactly like I had originally pictured in my head!

11 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your lovely review Victoria! We're glad you had a great design experience with Nat. And that our excellent service continued with our aftercare team through to delivery.

We take pride in providing the best customer service so the team will be pleased to hear your kind words.

Our installation packs are designed to make the process easier, so its great to know your fitter had no issues and was also impressed with the high quality of our product.

Wishing you many happy memories in your new space. Thank you for choosing Smile kitchens! 😄

Beoordeeld met 5 van de 5 sterren

I can’t complement Smile Kitchens…

I can’t complement Smile Kitchens enough. If you are considering a kitchen from them don’t hesitate!
Firstly I was assigned a kitchen designer, who was Jon. The whole design process went smoothly and I felt very confident to place my order. Jon kept in touch throughout. Once the order was placed I was then assigned to Jack who dealt with everything until the kitchen was fitted and beyond. Both Jack and Jon were extremely helpful and informative. I found Smile Kitchens customer service to be second to none.
Moving on to the kitchen. My very experienced fitter had never fitted a Smile kitchen before but was impressed with its quality. I had a tight budget but the quality of the units were on a par with some double the price.
I would highly recommend this company on cost, quality and customer service.
Thank you so much Jon and Jack

11 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thank you for your great review! We are really pleased to hear Jon and Jack provided an amazing service for you. They'll be happy to hear your positive review.

We do pride ourselves on the quality of our kitchens, so we're glad your fitter was impressed.

We wish you many happy memories in your new space. Thank you for choosing Smile Kitchens! 😄

Beoordeeld met 5 van de 5 sterren

Brilliant design service from Jennifer

We couldn't have asked for a better design experience with Jennifer. From the first call she took her time to get to know us, our budget and what we wanted to get from our new kitchen, and since then we have had many calls which have never been an issue to book in for with Jennifer. She made sure to go through every detail with us during the design process, ensuring we understood the process, and best of all has created a beautiful kitchen design for us that we can't wait to now get fitted. We would recommend Jennifer and Smile to anyone looking for a new kitchen!

Ben and Olivia Wright

9 juni 2026
Review zonder uitnodiging
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Antwoord van Smile Kitchens

Thanks for the lovely review Olivia! We're really glad to hear you had a great time during your design process.

We'll pass your positive words on to Jennifer. She'll be pleased to hear them. Thank you for choosing Smile kitchens! 😄

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