Booked a holiday cottage via Snaptrip. Good choice of properties. But a rather weird purchase flow: After entering credit card details I didn't get a "Booking Confirmed" page but instead was returned... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Booking seemed straight forward apart from after paying the cost of the rental the web page stated the accommodation was unavailable which gave concern as payment had already been taken. After a tel... Toon meer
Bedrijf heeft geantwoord
⭐⭐⭐⭐⭐ Abbiamo trascorso un soggiorno meraviglioso! Un posto accogliente e perfetto per le famiglie. Eric è stato incredibilmente gentile, disponibile e sempre presente per ogni nostra esigenza. I bam... Toon meer
Bedrijf heeft geantwoord
We have stayed all over Crete for the past three years and have never stayed in such a welcoming, relaxed place. So much so I feel the need to write a review. The family treat you as a long lost f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vakantiewoningverhuur
- ook in
- Gastenverblijf
- Vakantiehuisje
- Vakantiehuisje verhuur
- Vakantiewoning verhuurbedrijf
Geschreven door het bedrijf
60,000 cottages from big-name partners, in one place. We have live availability and a painless booking process. Payments are taken by our professional cottage management partners but by booking via Snaptrip you'll pay the lowest price. As part of the Snaptrip family we also run Last Minute Cottages, Big Cottages and Dog Friendly Cottages.
Contactgegevens
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Verenigd Koninkrijk
- 0203 637 0812
- support@snaptrip.com
- snaptrip.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very professional and knowledgeable…
Very professional and knowledgeable made things easy
21 juli 2026
Antwoord van Snaptrip
Hi Kevin,
Thank you for your fantastic 5-star review. We’re delighted to hear that you found our team professional and knowledgeable, and that we were able to make things easy for you.
We really appreciate your kind words and hope you have a wonderful stay. We look forward to helping you plan your next getaway in the future!
Best wishes,
Rebecca
New to this. I didn't understand how I could use the…
I didn't understand how I could use the website. I paid online and didn't as far as I have discover an acknowledgement.the next morning I filled in an online form for quarry stables in cheddar Bit of a rocky experience
20 juli 2026
Antwoord van Snaptrip
Hi Elizabeth,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your booking experience felt a little unclear and that you had difficulty finding your acknowledgement after making payment. We understand how important it is to have confirmation that everything has gone through successfully, and we appreciate how frustrating this must have been.
We’d really like to look into what happened and make sure everything is resolved for you. If you could please send your booking details to our Customer Support team at support@snaptrip.com, we’ll be happy to assist.
Best wishes,
Rebecca
Genuinely dog friendly recommendations
Lovely to find a genuinely good selection of affordable holiday where we can also take the dogs. Really easy to check dates and make bookings. I will definitely use this site again.
20 juli 2026
Antwoord van Snaptrip
Hi Linda,
Thank you so much for your wonderful 5-star review. We’re delighted to hear that you found a great selection of affordable holidays where your dogs are welcome, and that you found the booking process easy from searching dates through to completing your reservation.
It means a lot to hear that you’ll be using Snaptrip again. We can’t wait to help you and your four-legged companions find your next perfect getaway!
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Anthony,
Thank you for your 5-star review! We’re delighted to hear that you found the booking process quick and easy.
We hope you have a fantastic stay, and we look forward to helping you book your next getaway in the future.
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Mrs G,
Thank you for your lovely 5-star review. We’re delighted to hear that you found the booking process easy and that our team were able to respond quickly to any questions you had.
We hope you have a wonderful stay and look forward to helping you plan your next getaway in the future!
Best wishes,
Rebecca
Very easy and helpful with our booking
Very easy and helpful with our booking.
Responded quickly to emails.
12 juli 2026
Antwoord van Snaptrip
Hi there,
Thank you for your wonderful 5-star review. We’re so pleased to hear that you found the booking process easy and that our team was able to help you quickly by responding promptly to your emails.
We hope you have a fantastic stay, and we look forward to helping you book your next getaway in the future!
Best wishes,
Rebecca
Nous avons passé un séjour merveilleux…
Nous avons passé un séjour merveilleux à Casa de Valles Alozaina. La maison est très propre, parfaitement équipée et il y a absolument tout le nécessaire pour passer des vacances confortables.
La vue sur les montagnes est tout simplement magnifique, un vrai havre de paix pour se détendre. La piscine est également un vrai plus, idéale pour se rafraîchir tout en profitant du superbe paysage.
Le propriétaire est d'une grande gentillesse, accueillant, disponible et toujours prêt à aider si besoin.
Nous recommandons cette maison à 100 % et reviendrons avec grand plaisir !
6 juli 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Maryna,
Thank you so much for your fantastic 5-star review. We’re delighted to hear that you had such a wonderful stay at Casa de Valles Alozaina.
It’s lovely to know that you enjoyed the facilities, mountain views, and the swimming pool, and that the owner made you feel so welcome throughout your stay.
We’re thrilled you had such a memorable holiday, and we look forward to helping you find your next perfect getaway in the future.
Best wishes,
Rebecca
Easy to navigate and plenty of detail…
Easy to navigate and plenty of detail for what we required.
15 juli 2026
Antwoord van Snaptrip
Hi Carol,
Thank you for your lovely 5-star review. We’re so pleased to hear that you found our website easy to navigate and that it provided all the information you needed to choose your stay.
We hope you have a fantastic trip and look forward to helping you find your next getaway in the future!
Best wishes,
Rebecca
Easy to search for properties and add…
Easy to search for properties and add filters to the search. Simple to add dates and complete the booking.
13 juli 2026
Antwoord van Snaptrip
Hi Rachel,
Thank you for your lovely 5-star review. We’re delighted to hear that you found it easy to search for properties and complete your booking.
We hope you have a wonderful stay and that everything goes smoothly. We’d love to welcome you back again when you’re planning your next getaway!
Best wishes,
Rebecca
Magnifique !!
Magnifique séjour du 10 au 12 juillet !
Je recommande vivement ce logement. Sidonie est une hôte très attentive et aux petits soins, toujours disponible.
Le logement est spacieux, très propre, avec plein d'activités sur place pour passer un séjour inoubliable, que ce soit entre amis ou en famille.
Un grand merci également à la personne qui s'occupe de l'entretien de la maison, tout était impeccable.
Nous reviendrons sans hésiter
Louise :)
10 juli 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Louise,
Thank you so much for your wonderful review!
We’re delighted to hear you had such a fantastic stay and that the accommodation, facilities, and hospitality helped make your visit so memorable. It’s lovely to hear that you found the property spacious, clean, and well suited for both friends and family stays.
We look forward to helping you plan your next getaway and welcoming you back again in the future!
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Nannette,
Thank you for your lovely 5-star review. We’re delighted to hear that you found our website easy to navigate and enjoyed the wide range of choices available.
We hope you find the perfect stay and have a wonderful trip. We’d love to welcome you back again in the future!
Best wishes,
Rebecca
Straight forward booking system
Straight forward booking system. Great and efficient confirmation and communication
11 juli 2026
Antwoord van Snaptrip
Hi Liz,
Thank you so much for your lovely 5-star review. We’re delighted to hear that you found our booking process straightforward and that our confirmation and communication helped make things easy for you.
We hope you have a wonderful stay and we’d love to welcome you back again in the future!
Best wishes,
Rebecca
It was easy to book this holiday let.
5 juli 2026
Antwoord van Snaptrip
Hi Pamela,
Thank you so much for your lovely review!
We're delighted to hear you found it easy to book your holiday. Making the booking process simple and straightforward is exactly what we aim for.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Ms Driscoll and Mr Turner,
Thank you so much for your lovely review!
We’re delighted to hear you found the booking process so easy and straightforward. Making it simple to find and book your perfect getaway is exactly what we aim for.
We hope you have a fantastic stay and look forward to helping you plan your next trip!
Best wishes,
Rebecca
Snaptrip and Co...
Only now do I notice that Snaptrip is expecting a review from me. Why am I responding so late? Because I had never heard of Snaptrip before. I ignored the emails I received from them in the meantime, thinking they were spam. I've now gone through my mail searching for 'Snaptrip' and indeed found two among them. But other emails were from 'Sykes Cottages', to whom I've already sent a review! I was annoyed to find yet a third party who knew about my bookings! Why do these companies make it so difficult for themselves and their customers?
On the other hand, both bookings were fine!
19 februari 2026
Antwoord van Snaptrip
Hi there,
Thank you for taking the time to share your feedback and for your 5-star review.
We’re pleased to hear that both of your bookings went well and that you had a positive experience with your stays. We also appreciate your comments regarding the different companies involved in the booking journey.
Snaptrip is a booking platform that works with a range of accommodation partners, including Sykes Cottages, to offer customers a wide choice of properties. We understand that seeing communications from different companies can sometimes be confusing, and we appreciate your feedback on this.
We’ll continue working to make our communications as clear as possible, and we’re delighted that your bookings were successful.
Thank you again, and we hope to help you plan another getaway in the future!
Best wishes,
Rebecca
Do not trust. Scam apartments.
Went to London with my 15yr old, got to the apartment only to be told our stay had been cancelled leaving us out on the street with nowhere to go.
3 juli 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Philip,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience on arrival and can appreciate how distressing this must have been, especially when travelling with a young person.
We would like to reassure you that we take matters such as this extremely seriously. We would be grateful if you could contact our support team at support@snaptrip.com with your booking details so we can investigate exactly what happened and provide further assistance.
Best wishes,
Rebecca
Beware of Last Minute Cancellations by Sykes Cottages
Very straightforward booking process through Snaptrip, with prices lower than Sykes Cottages from whom we received the booking confirmation emails.
Review Update: Our holiday property search had specified firm dates, which totalled 4 nights. The search produced a number of options and we booked the one that suited us best. However, a few days before our break was due to start, we received an email from Sykes Cottages advising that the booking had to be cancelled as only 7 night bookings were being taken for that property for the months of July and August.
This is in spite of the search having listed the property as available, and our payment being taken for the booking. Unbelievably, following our booking being cancelled, we were offered a 4 night stay in the same property in August even though, apparently, only 7 night bookings were being taken for that month. Appalling!
5 juli 2026
Antwoord van Snaptrip
Hi there,
Thank you for updating your review. We're very sorry to hear about your experience following your booking.
We completely understand how frustrating it must have been to have your booking cancelled after receiving confirmation and making payment.
As this property is managed by one of our booking partners, availability and booking restrictions are provided to us by them. Unfortunately, on rare occasions, discrepancies can occur if those restrictions change or are not correctly reflected in the availability we receive. We appreciate that this doesn't lessen the disappointment caused.
We'd like to thank you for bringing this to our attention, as feedback like yours helps us work with our partners to improve the accuracy of availability and prevent similar issues in future.
Best wishes,
Rebecca
Extremely helpful staff
Extremely helpful staff, all very pleasant to deal with, much appreciated their help with all questions asked regarding a booking. Would certainly contact again in the future.
2 juli 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi Terry,
Thank you so much for your lovely review!
We're delighted to hear you found our team extremely helpful and pleasant to deal with, and that we were able to support you with your booking questions. It's great to know you'd be happy to contact us again in the future.
We look forward to helping you with your next getaway!
Best wishes,
Rebecca
Antwoord van Snaptrip
Hi Jim,
Thank you for taking the time to leave your review!
We're pleased to hear you found the website easy to use and that your booking confirmation arrived safely.
We hope you have a fantastic stay and look forward to helping you plan your next getaway!
Best wishes,
Rebecca
Mazet du soleil à St Martin de Bromes
Mazet du Soleil à Saint-Martin-de-Brômes : très mauvaise expérience.
À notre arrivée, le logement ne correspondait pas aux photos. Il était beaucoup plus petit que ce que nous attendions. La propreté laissait vraiment à désirer et le service était décevant.
Il n’y avait pas de Wi-Fi, les draps et les serviettes n’étaient pas fournis gratuitement. Il fallait payer 15 € supplémentaires, ce qui nous paraît excessif.
Dans l’ensemble, le rapport qualité-prix est très mauvais. Nous ne recommandons pas cet hébergement et nous vous conseillons de l’éviter.
29 juni 2026
Review zonder uitnodiging
Antwoord van Snaptrip
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations.
We understand how disappointing it must have been to arrive and find the accommodation differed from what you were expecting, and we're sorry to hear of your concerns regarding the cleanliness and facilities.
As Snaptrip is a booking platform and does not directly manage the properties listed on our site, we're unable to investigate or make changes to the accommodation ourselves. However, if you haven't already raised these concerns, please contact our support team at support@snaptrip.com with your booking reference. We'll be happy to ensure your feedback is passed to the relevant property manager for review.
Thank you again for bringing this to our attention.
Best wishes,
Rebecca
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