Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Toon meer
The order has not shipped yet and its been almost a month and I still have not received it yet and the additional 30% tax their collecting on top of the shipping seems a bit extreme A Rep did reach o... Toon meer
Bedrijf heeft geantwoord
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Contactgegevens
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
3,6
Gemiddeld
358 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Cigars never delivered.
24 maart 2025
Antwoord van SoloCigars
Dear Mr. Cirillo
I hope you have a nice day,
We appreciate you taking the time to share your experience with us.
We fully understand your concern and apologize for the inconvenience.
Since the original order was not delivered due to issues with the post office and local customs, we reshipped it in a compensatory order, which is being held in transit to the next distribution office for delivery.
If you would like further information about this case, please contact us by email (info@solocigars.com) or call us at +1 (800) 807 8526.
Sincerely,
Isnela Solis
Junior Supervisor
Very fast shipping
Very fast shipping! Great cigars all the way around a pleasant experience
25 maart 2025
Very fast service
15 februari 2025
Natalie Villamonte has been fantastic
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service.
However your Cigar GroupSupport Team kept sending emails wanting to close my case. Never experienced a CRM team so anxious to get rid of the customer.
28 januari 2025
Great cigars great service not a…
Great cigars great service not a complaint in sight.
9 januari 2025
I have been purchasing cigars from Solo…
I have been purchasing cigars from Solo for the last 7 years.
I have never been disappointed with quality and freshness with there cigars .
Montecristo #2 is my go to cigar
10 december 2024
My cigars always come in good condition…
My cigars always come in good condition and on time.
28 november 2024
Antwoord van SoloCigars
Dear Mr. Cashel
We hope you are having an excellent day.
We appreciate you taking the time to share your experience with us.
In response to your comment, we are currently facing issues with the payment processor, which is not allowing our customers to process payments on some occasions.
For this reason, we are providing manual payment links to customers, depending on the credit card they are going to use to process the payment. However, we are pleased to see that you were able to successfully complete the payment for your order through our secure payment link.
Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re always happy to help!
Thank you for your continued trust in us, and we look forward to fulfilling your order.
Sincerely,
Natalie
Customer service team
this website sale fake cigars
12 november 2024
Antwoord van SoloCigars
Dear Mr. Mingbo Hu,
We hope you have a nice day.
We appreciate you taking the time to share your perspective about our products on this platform.
First and foremost, we assure you that all the products we sell are 100% authentic. With years of experience in the industry, we have built a solid foundation of trust with our customers. All our merchandise is sourced directly from official Habanos distributors.
However, we would like to understand the origin of your concern or if there was any issue with your order (e.g., damage, flavor, or another quality-related matter). Such matters could potentially be quality-related, and we are here to assist you further.
We highly value our customers and their satisfaction. Please feel free to contact us directly at info@solocigars.com so we can investigate your concern thoroughly and resolve it in a timely manner.
We are here to help and ensure you have the best possible experience.
Sincerely,
Natalie
Customer Service Team
Five star Company
Great company to deal with I’ve bought from them now a few times we had a problem with one order they promptly replaced it you can order from them with confidence.
8 november 2024
Great cigars at a good price
Great cigars at a good price. Great customer service and very responsive.
6 november 2024
Genuine cigars and excellent…
Genuine cigars and excellent experience!! Most importantly: guaranteed delivery worldwide!! Highly recommended!!
8 oktober 2024
Out of stock issue seems to be a…
Out of stock issue seems to be a problem. Long delay in communication. The message asking about substitute options is confusing. I really can’t tell what quantity you send. Took a long time. It just didn’t go well.
4 oktober 2024
Antwoord van SoloCigars
Dear Mr. Farr,
We hope you are having an excellent day.
Thank you for taking the time to share your comments through this platform.
In response to your comment, we would like to clarify that our customer service team informed you on November 4, 2024, about the out-of-stock status of the product you originally purchased. We received your response on the same day, and you selected an alternative product for replacement.
As per our previous communication, we confirmed the product and quantity you chose. Additionally, the options we offered were priced slightly higher than the original product as a gesture of goodwill for the substitution.
We kindly ask that you review this interaction, and we are happy to clarify or assist further if needed. Our goal is to ensure your satisfaction, and we are here to help if you have any additional questions.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Sincerely,
Natalie
Customer Service Team
Get your Puros here!
I've been getting great service and prices from SoloCigars since I started shopping with them post-Covid. On my last order, the shipment got lost but SoloCigars found out before I even knew, notified me, and sent me another shipment gratis, which arrived last week on time. definitely will continue shopping with them.
22 oktober 2024
Great price
Great price, fast shipping, excellent communication. How can you sell them so cheap?
17 september 2024
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