Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Toon meer
The order has not shipped yet and its been almost a month and I still have not received it yet and the additional 30% tax their collecting on top of the shipping seems a bit extreme A Rep did reach o... Toon meer
Bedrijf heeft geantwoord
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Contactgegevens
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
3,6
Gemiddeld
358 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cigars were fresh and reasonably…
Cigars were fresh and reasonably priced!
Will be ordering again
27 augustus 2024
Indian head is slightly off centered on…
Indian head is slightly off centered on the band
8 augustus 2024
Antwoord van SoloCigars
Hello, Mr. Kolodziej
I hope you have a nice day.
I appreciate you taking the time to share your experience with us.
In response to your complaint, we have been in this industry for more than 20 years and so the trust of our customers is strong.
All our merchandise is from official distributors. But, you must keep in mind that the products throughout their production process, are handmade, so from the rolling of the leaves to the cutting of the labels and rings, it may not be 100% accurate every time.
The quality of them can be verified when you smoke them and check the unique characteristics of each cigar.
I appreciate it if you could send us an email to info@solocigars.com to provide you with more information on this matter.
Sincerely,
Isnela Solis
Junior Supervisor
Excellent Customer service
26 juli 2024
Tracked
My package arrived right when the tracking app said it would.
It is nice to know so I could be here to sign.
26 juni 2024
The cigars are the wrong color and…
The cigars are the wrong color and taste awful.
Sorry, but true!
29 april 2024
Antwoord van SoloCigars
Hello Mr. Gilson
I hope you have a nice day.
I appreciate you taking the time to share your experience as it helps us improve our service.
Addressing your complaint, we must take into account that the type of product we sell is a natural product, whose manufacturing process is exposed to different climatic changes, which can influence its color change. But this does not influence the quality of the product.
Regarding flavor, we always recommend that customers keep the product in a humidor with a humidity of at least 65% for two weeks, and if after this period, you do not feel comfortable with the flavor, you should contact us immediately.
Likewise, as a responsible company that cares about its customers, we will be contacting you by email within the next 72 business hours.
Sincerely,
Isnela Solis
Junior Supervisor
Perfection.
Great selection at a reasonable price. Payment was easy, delivery fast for international and the customer service was excellent.
4 april 2024
Great and professional customer service…
Great and professional customer service ! Thank you
6 februari 2024
Great customer service!
5 december 2023
Solo came through for me in a tough…
Solo came through for me in a tough situation. Thank you for a great experience!
27 november 2023
Cigars not as represented
SoloCigars corrected the situation to my satisfaction and have worked hard to keep me as a customer.
28 november 2023
Review zonder uitnodiging
Antwoord van SoloCigars
Hello Mr. Kreiner
I hope you have a nice day.
We appreciate you taking the time to let us know about your concern.
Your sales advisor is following up on your case and will provide you with all the necessary information regarding your discomfort.
But I can guarantee you that we will reach a timely solution for you.
Please stay in touch with us as we will be updating you via email.
Sincerely!
Isnela Solis
Junior Supervisor
Customer Service and Goods are fantastic.
I have ordered from Solo a few times with great results and pleasure. My last order was no different. Three smokes appeared damaged and they immediately decided to send my three replacements. That is really great as Customer phone service is very important when you 10,000 miles away. Thank you Solo.
9 november 2023
Cigars are always fresh
30 oktober 2023
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