Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Είμαι πολύ χαρούμενος από την συνεργασία μου με την SoloCigars! Είναι μια σοβαρή και αξιόπιστη εταιρεία , με πολύ καλό service , με ένα έμπειρο και πολύ φιλικό προσωπικό! Είμαι χαρούμενος που συναλ... Toon meer
The order has not shipped yet and its been almost a month and I still have not received it yet and the additional 30% tax their collecting on top of the shipping seems a bit extreme A Rep did reach o... Toon meer
Bedrijf heeft geantwoord
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Contactgegevens
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
3,6
Gemiddeld
358 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Aksana is terrific
30 oktober 2023
The condition of the cigars were not in…
We order from them always and always a 5 stars. The condition of the cigars this last order were not in good shape this time. They been sitting in my humidor for a few weeks now. Delivery time was great.
18 oktober 2023
Antwoord van SoloCigars
Mr. Angelone,
We kindly would like to invite you to reach us at info@solocigars.com with further details about your experience so we can help you better.
We look forward to having the pleasure of assisting you in the near future.
Dax Puero-Franco
Customer Service Team
My order came in perfect condition
My order came in perfect condition. I really like ordering from you.
6 oktober 2023
Reliable supplier with a good choice…
Reliable supplier with a good choice of cigars, Fifth order and still a customer
2 oktober 2023
Each time I have ordered cigars I have been impresssed
Each time I have ordered cigars I have been impressed with the ease of the website’s navigation, the quality of the cigars and reliable delivery. Your selection of cigars is also quite remarkable.
22 september 2023
Very prompt delivery and very good…
Very prompt delivery and very good customer service
22 september 2023
I sent you an email to find out if…
I sent you an email to find out if taxes could be avoided and your response was misleading and in the end I paid 300% in taxes.
7 september 2023
Antwoord van SoloCigars
Hi Mr. Aljammaz,
I completely understand your concerns, and I sincerely apologize for any inconvenience you've experienced. Shipping and customs procedures can be unpredictable at times, and we do our best to ensure smooth deliveries.
We look forward to having the pleasure of assisting you in the near future.
Dax Puero-Franco
Customer service team
every things is perfect...d'ont change!
28 augustus 2023
A very reputable business.
Thanks for compensating for the lost shipment. Solo is a great company to deal with and you deliver what you promised.
22 augustus 2023
Fantanstic experience
20 juli 2023
THEY ARE THE BEST
10 juli 2023
Good service, great cigars
I have been a customer of Solo Cigars for many years. The staff have always been helpful, reliable and the quality of cigars is very good.
1 juli 2023
Service is great and with recent…
Service is great and with recent purchase
I had to returned because the cost of the duty was triple the cost of the cigars
I wish I can order without me getting extra fee for duty
Next time I hope
10 mei 2023
declaration need it
Hello
in general, I have some issue with some of my previse order cancelation several times for a reason I can’t understand so far.
I don’t know why you cannot send extra boxes to my address if my previous order on the way?!!
By the way I have a deferent Address and I do the order to avoid getting the Cigar where I live “Saudi Arabia”
You can check the correspondence with your team …
your shipment time takes at least around one month’s minimum and every time from different places when I placed one order for 50 pieces special you have cancel the order and I couldn’t place the same order again so I had to buy two boxes instead ,quality is OK
Your terms and conditions sometimes it’s not clear for me and looking to have better service
Really you have a good website putting in mind there is another supplier called Swiss Cigar, if I found any more issue with SOLO CIGAR I will try to try them.
4 april 2023
Antwoord van SoloCigars
Greetings Mr. Saati
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your complaint, one of our shipping policies states that if a customer has an order in transit, they must receive that order, before purchasing again, and the current order is canceled and payment is reversed to the credit card. the client's.
To avoid inconvenience with multiple shipments in transit.
Regarding the estimated delivery time, it is 15-45 days, this information is established on the website, the client must consider this period of time before placing the order.
If you like, you can call us or send us an email (info@solocigars.com/+1-(800)-807-8526), to provide you with more information about our company's policies.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
Antwoord van SoloCigars
Greetings Mr. Nigro
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for more than 20 years, so the trust of our customers is solid. We buy all the cigars from official Habanos distributors.
We really want you to know that our customers are a priority for us and we will do whatever it takes to clear all your doubts, showing you that we sell authentic Cuban cigars.
We really appreciate if you email or call us at (info@solocigars.com/+1-(800)-807-8526), to address this matter.
We are sorry that we did not meet your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
Cigars are great and service…
Cigars are great and service outstanding. Natalia is phenomenal on customer service
13 maart 2023
he cohiba siglo 3 cigars were not the…
he cohiba siglo 3 cigars were not the normal high quality cigars i typically get from solo cigars
8 februari 2023
Antwoord van SoloCigars
Greetings Mr. Smith
I hope you are having a great day,
Thank you for sharing your comments through this platform. Your comments are really valuable to us as they allow us to improve our service levels and products.
In response to your concern, we really appreciate if you email or call us (info@solocigars.com/+1-(800)-807-8526) and let us know what the situation is with cigars and we can make it up to you if necessary.
Our customers are a priority to us and we need to find out what happened to the cigars.
We are sorry that we did not live up to your expectations and we hope to have the pleasure of welcoming you back soon.
Once again, we thank you for taking the time to share your experience with us.
Isnela Solis
Customer Service Team
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