Actually I have no words to describe how wonderful and life changing SB1 has been, before shower buddy arrived two people had to lift up my shower chair and put me in the shower stall, due to this I... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am one of my father’s caregivers. The Shower Buddy is like a Godsend to him. It gives him independence and the ability to take care of himself in the bathroom. He maneuvers the Shower Buddy,... Toon meer
Bedrijf heeft geantwoord
Part availability and customer service are good. Part cost is high, but I expect that in the DME world. What I don’t expect is high shipping cost AND it taking 10 days for parts to get to me. They sho... Toon meer
Bedrijf heeft geantwoord
I'm so happy that my brother was able to find this site to buy shower chair parts instead of buying a whole new chair. The delivery was good and no problems at all. I would recommend this site to my f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Contactgegevens
12405 Montague St, 91331, Pacoima, Verenigde Staten
- 8777692833
- info@SolutionBased.com
- solutionbased.com
4,7
Uitstekend
276 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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ShowerGlyde SG3 is great!
Purchased a ShowerGlyde SG3 for my 88 yr old mother to use. Extremely well designed and manufactured; works perfectly and glides easily. Has made helping mom shower so much easier on my back and so much safer for her. The hard seat is VERY hard though so recommend ordering the soft seat. Needed to order extension legs to go over the jacuzzi tub in her bathroom, and the order took several months to get shipped. Initial lack of communication regarding the legs being backordered is why I took off 1 star in my rating.
27 februari 2024
Antwoord van Solutionbased
Thank you for your feedback! We're glad to hear the ShowerGlyde SG3 has made a positive impact on your mother's safety and your experience. We apologize for the delay with the extension legs and the communication oversight. We'll work on improving our processes to prevent this in the future. Your input helps us serve our customers better. Thank you for choosing us!
My questions were answered
My questions were answered. I placed my order and it was delivered promptly.
4 april 2024
Antwoord van Solutionbased
Thanks for taking the time to review your experience with SolutionBased. We are glad we were able to help.
Mix up on shipping, quickly corrected
There was a mix up on the shipping, but it was quickly corrected. Appreciate the great customer service, thanks.
1 april 2024
Antwoord van Solutionbased
Sorry for the mix-up and we are glad it was corrected quickly. Thanks for taking the time to rate your experience.
It was easy to find the part I needed…
It was easy to find the part I needed on your website (24" ShowerBuddy chair wheel). It wasn't outrageously expensive. The order process was easy. Delivery was quick and timely with no product issues. The part was easily installed and fit perfectly. No issues anywhere in the process. In contrast, a competitor took 2 days to get back to me on my inquiry. I purchased and you shipped what I needed before they even got back to me.
5 februari 2024
Antwoord van Solutionbased
Thank you so much for your glowing review! We're delighted to hear that you had such a positive experience with SolutionBased. Providing seamless service and quick responses to our customers is always our top priority. We're thrilled that you found the part you needed easily, and that our delivery process was prompt and hassle-free. We truly appreciate your business and hope to continue exceeding your expectations in the future. If you ever need anything else, please don't hesitate to reach out. Thanks again for choosing SolutionBased!
Antwoord van Solutionbased
Hi, Emmanuel has reached out to start the return process. Once the unit arrives at our location we will issue a refund. If you need any assistance you can also call us (877)769-2833
Castor fit perfectly
Castor fit perfectly. It came in less than a week and installation was easy!! Thank you!!
7 februari 2024
Antwoord van Solutionbased
Thanks for taking the time to review SolutionBased.
Product was shipped promptly and…
Product was shipped promptly and arrived in good shape. It's unfortunate that I have to replace the back fabric every 6 months, and that the replacement price is so high.
23 januari 2024
Antwoord van Solutionbased
Thank you for your review! We're glad to hear your product was shipped promptly and arrived in good condition. We understand your concern about the back fabric replacement, and we apologize for any inconvenience. Should it happen again, please reach out to us and we will send out a replacement at no charge. Your feedback is valuable to us, and we'll work to improve our products and pricing. Please feel free to reach out if you need any further assistance. Thank you for choosing us!
After leaving a constructive review
After leaving a constructive review, the company reached out and offered to make it right. I appreciated their effort to resolve my complaint.
17 januari 2024
Antwoord van Solutionbased
Thank you for sharing your experience with us! We're glad we could address your concerns and make things right. Your satisfaction is our priority, and we appreciate your feedback. If you ever need anything else, please don't hesitate to reach out.
Good customer service
The part I ordered was listed as sold out. Emanuel in CS emailed and found the part in the warehouse. While I like my SBJ6 chair, I hope I don’t need extra effort to maintain my chair in the future.
22 januari 2024
Antwoord van Solutionbased
Thank you for your feedback. We're glad Emanuel from our customer service team could locate the part for your Showerbuddy SB6C chair. We apologize for any inconvenience.
Rest assured, we're committed to improving our processes. If you ever need further assistance with your chair, don't hesitate to reach out. We appreciate your trust in our brand.
This is the second shower chair I have…
This is the second shower chair I have gotten from them. The customer service is awesome in explaining their products. They stand behind each product. I am confident that I have a quality product to use and won't have to worry about it not being strong.
26 december 2023
Antwoord van Solutionbased
Thank you for your kind words! We're delighted to hear that you appreciate our customer service and find confidence in the quality and strength of our products. Your satisfaction is our priority. If you ever need assistance, feel free to reach out.
Great Customer Service
Particularly appreciate that representative got on a video chat and helped design the best options for our situation. Wasn't sure if the bath bench would fit and operate properly in the available space. Representative was very helpful. Had me view and take measurements of the area and recommended a perfect solution.
11 december 2023
Antwoord van Solutionbased
Thank you for sharing your positive experience! We're delighted to hear that our representative could assist you through a video chat, ensuring the perfect fit for your situation. If you have any more questions or needs, feel free to reach out.
They were really helpful
They were really helpful! They were able to facetime me and help with setting it up and answered all of my questions. They were really kind, patient, and were so helpful!
15 november 2023
Antwoord van Solutionbased
Thank you for your kind words! We're thrilled to hear about your positive experience with our team and the Showerbuddy SB2t. We're dedicated to providing excellent service and support to ensure your satisfaction. Feel free to reach out if you have more questions or need assistance. We appreciate your trust in our product and wish you continued enjoyment with your Showerbuddy SB2t!
Part was easy to purchase and arrived…
Part was easy to purchase and arrived faster than expected. Great experience and easy.
Thank you
20 november 2023
Antwoord van Solutionbased
Thank you for your feedback! We're delighted to hear that your purchasing experience with SolutionBased was smooth, and the part arrived promptly. If you ever need assistance in the future, feel free to reach out. Appreciate your business! 👍
Your lift bath chair is outstanding…
Your lift bath chair is outstanding well-made and easy to set up and use. I would recommend this lift bath chair to anyone needing help with their bathing needs,
We now feel safe getting in and out of the bathtub and the cost was good. Keep up the great work in making all seniors safe!
Thank you
25 oktober 2023
Antwoord van Solutionbased
Thank you for your wonderful review! We're delighted to hear that our BathLyft has positively impacted your bathing experience, providing safety and ease of use. Your recommendation means a lot to us, and we're committed to continuing our efforts to ensure the well-being of seniors. Please don't hesitate to reach out if you need further assistance or have more feedback to share. Your safety and satisfaction are our top priorities. Thank you again for choosing SolutionBased!
staff Very polite and helpful and…
staff Very polite and helpful and maintained good communication.
9 november 2023
Antwoord van Solutionbased
Thank you for taking the time to share your experience! We're thrilled that our staff left a positive impression on you with their politeness, helpfulness, and effective communication. At SolutionBased, we strive to provide top-notch customer service, and your feedback is gratifying. Feel free to reach out if you have more questions or need assistance in the future. We appreciate your support and look forward to serving you again. Thank you for choosing SolutionBased!
The part number i ordered was correct
The part number i ordered was correct. the amount i ordered was correct, and they came in very good time.
Good company to work with.
14 november 2023
Antwoord van Solutionbased
Thank you for your feedback! We're delighted to hear that your order with SolutionBased was spot-on with the correct part number, quantity, and timely delivery. Your satisfaction is our priority, and we appreciate your trust in our services. Feel free to reach out if you need assistance or have further inquiries. Thanks for choosing SolutionBased!
Antwoord van Solutionbased
Thanks for the review.
Antwoord van Solutionbased
Thanks for the feedback.
My father has his life back
The lift chair we got to help my father up after he has fallen is a blessing. It allows us to get him up with lifting him ourselves,avoiding further injury to him or us. He is unstable on his sonetimes and it has keptvhim fron enjoying his life to the fullest. We purchased a second chair so that we can keep one at home and one in the car at all times it has given him his life back my family and i cant thank you enough thank you from the bottom of our hearts
12 oktober 2023
Antwoord van Solutionbased
Your heartfelt review deeply moves us. It warms our hearts to know that the SolutionBased bathlift has made such a positive impact on your father's life, providing both comfort and safety. Your decision to have one at home and one in the car demonstrates incredible foresight and dedication to ensuring his well-being. It's stories like yours that inspire us to continue our commitment to providing solutions that enhance lives. Thank you for entrusting us with your family's safety and allowing us to be a part of bringing joy and freedom back to your father's life. Your gratitude means the world to us.
The online ordering was easy and I…
The online ordering was easy and I received the package on time. I was very satisfied with the service.
21 september 2023
Antwoord van Solutionbased
Thanks for the feedback. We appreciate it.
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