Actually I have no words to describe how wonderful and life changing SB1 has been, before shower buddy arrived two people had to lift up my shower chair and put me in the shower stall, due to this I... Toon meer
Bedrijf heeft geantwoord
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I am one of my father’s caregivers. The Shower Buddy is like a Godsend to him. It gives him independence and the ability to take care of himself in the bathroom. He maneuvers the Shower Buddy,... Toon meer
Bedrijf heeft geantwoord
Part availability and customer service are good. Part cost is high, but I expect that in the DME world. What I don’t expect is high shipping cost AND it taking 10 days for parts to get to me. They sho... Toon meer
Bedrijf heeft geantwoord
I'm so happy that my brother was able to find this site to buy shower chair parts instead of buying a whole new chair. The delivery was good and no problems at all. I would recommend this site to my f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At SolutionBased Inc, our mission is to empower individuals with disabilities and seniors to remain in their beloved homes. We are committed to creating innovative, cost-effective solutions that improve daily living. Customer feedback is invaluable to us, guiding our continuous improvement of products and services. Based in Los Angeles, our team provides direct, personalized support without outsourcing calls. Please don't hesitate to reach out with any questions or concerns. Best, Israel Gamburd, CEO
Contactgegevens
12405 Montague St, 91331, Pacoima, Verenigde Staten
- 8777692833
- info@SolutionBased.com
- solutionbased.com
4,7
Uitstekend
276 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Pleased
Arrived on time and the ordering process was very easy. Haven't had an opportunity to have my mother use the chair yet, but I'm excited for her to try it!
19 mei 2023
Antwoord van Solutionbased
Thank you for your review! We're glad to hear that your ordering experience was smooth and that our delivery was on time. We hope your mother finds the chair comfortable and convenient. Wishing you both a positive experience with our product!
Antwoord van Solutionbased
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our service and appreciated our quick turnaround time. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Was very happy to find a replacement…
Was very happy to find a replacement part for my tub lift and at, what I considered, a reasonable price. The part was posted quickly. It was just what I wanted. The people that I spoke to on the phone were very friendly and helpful.
23 mei 2023
Antwoord van Solutionbased
Thank you for your wonderful review! We're thrilled to hear that you were happy with your tub lift replacement part. Providing excellent customer service and offering reasonable prices are our top priorities. We're glad that our team was able to assist you over the phone and provide a friendly and helpful experience. We appreciate your feedback.
We love our 2nd hand shower buddy tilt…
We love our 2nd hand shower buddy tilt chair. I’ve had to replace the tilt cable and shocks and both experiences have been great. They are very knowledgeable and take time to explain everything from how they work, how to remove and replace them through FaceTime.
My only recommendation & reason for 4 stars instead of 5 is simply because of the price. These chairs are ridiculously expensive as is all handicap equipment. If a person is disabled and needs equipment for safety and improved quality of life but their only income is limited, it’s near impossible to afford the needed handicapped equipment.
Most times cost is what prevents a disabled person from getting what they need and ultimately that leads to more health problems. I would give 5 stars if cost was more affordable.
12 mei 2023
Antwoord van Solutionbased
Thank you for sharing your experience and feedback! We're glad to hear that you've enjoyed your ShowerBuddy tilt chair and found our team helpful. We understand your concerns about pricing and strive to provide quality products at competitive rates. Your feedback helps us work toward making our equipment more accessible. Thank you for your support!
The ShowerGlyde saved us
Our ShowerGlyde was shipped quickly and the website video made it easy to assemble. I didn't know how I was going to get my brother in the shower when I could barely get him to stand and pivot. The curb on our shower floor was too much for him. This chair saved us!
9 mei 2023
Antwoord van Solutionbased
Thank you so much for taking the time to share your experience with our ShowerGlyde. We are thrilled to hear that our product has made such a positive impact for you and your brother.
Ensuring accessibility and safety in the bathroom can be challenging, but we are delighted that the ShowerGlyde has provided a solution for you. We designed it with the aim of making transfers in and out of the shower easier and more comfortable for individuals like your brother.
We appreciate your kind words about our quick shipping and the helpful assembly video on our website. Your feedback reinforces our commitment to providing user-friendly products and exceptional customer service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to support you.
Wishing you and your brother continued convenience and comfort with the ShowerGlyde.
Solution Based Rocks warranty
For the 1st time on a 2nd chair, these guys rock the customer service and stand with their products! Not only did they cover the parts and shipping, it was Israel who found my order and quickly determined the parts are under warranty. They made it very easy with 1 phone call. Great company to do business with every day! Follow thru was and is excellent!
22 mei 2023
Review zonder uitnodiging
Antwoord van Solutionbased
Thank you for taking the time to share your positive experience with us! We greatly appreciate your kind words and are thrilled to hear that you had a great experience with our customer service team.
At SolutionBased, we strive to provide exceptional customer service and stand behind our products. We are delighted that Israel was able to assist you promptly and efficiently, ensuring that your parts were covered under warranty. Making it easy for our customers is always our priority, and we are glad to have exceeded your expectations.
Your feedback encourages us to continue delivering excellent service every day, and we are grateful for the opportunity to serve you. If there is anything else we can assist you with in the future, please do not hesitate to reach out.
Thank you once again for choosing SolutionBased. We value your business and look forward to serving you again.
Prompt, courteous, and professional customer service!!!
I misplaced several key components of my ShowerBuddy shower/commode chair during a recent move and needed help replacing them. The Solutionbased customer service person I spoke to quickly helped me identify and order the missing components--the parts arrived within only a few days and were exactly what I needed to make my ShowerBuddy chair fully functional again.
I was and am impressed with Solutionbased prompt, courteous, and professional customer service!!
12 mei 2023
Antwoord van Solutionbased
Thank you for taking the time to write a review for us. We genuinely appreciate your feedback and are grateful for the opportunity to address your concerns.
Your review reinforces our mission to provide exceptional products and services to our valued users. We are committed to continuously improving and ensuring customer satisfaction.
At SolutionBased, we take pride in our commitment to sustainability and environmental consciousness. As part of our green initiative, we are pleased to inform you that we offer replacement parts for our chairs. This not only helps in extending the lifespan of our products but also minimizes waste and supports our eco-friendly efforts.
We truly value your support and trust in our brand. Your feedback inspires us to further enhance our offerings and provide sustainable solutions that align with our customers' needs.
Once again, we appreciate your review and the opportunity to serve you better. Thank you for being a part of our SolutionBased community.
Antwoord van Solutionbased
Thanks for taking the time to review SolutionBased.
High end shower transfer seat glyder
After receiving the package in a record time,Very easy to assemble together. The product is made of very high quality components and it's very solid structure unlike the competition,which is great for people need to rely on the stability of the structure to make transfers in and out of it. It's the highly functional with the glider and the rotation seat function. Highly recommend it!
9 mei 2023
Antwoord van Solutionbased
Thank you for your fantastic review! We're thrilled that you received your package quickly and found the assembly process easy. We take pride in using high-quality components, resulting in a solid and stable structure for reliable transfers. We're glad you appreciate the functionality of the glider and rotation seat. Your recommendation means a lot to us!
We have previously bought a shower…
We have previously bought a shower buddy with the slide in rails for the shower it works amazing . we needed a travel shower/ commode chair.
This chair is light easy to put together and take apart for travel. We also purchased a travel bag.
27 april 2023
Antwoord van Solutionbased
Thanks for the review and feedback. We appreciate it.
Customer support via chat was helpful
Customer support via chat was helpful. The product was delivered timely and is working well as promised.
26 april 2023
Antwoord van Solutionbased
Thanks for the review and feedback. We appreciate it.
The product is unique and well…
The product is unique and well designed. It allowed me to safely get my wife in and out of the shower without an extensive bathroom redesign. It connects and disconnects easily allowing me to move in and out of the shower area safely also.
21 april 2023
Antwoord van Solutionbased
We are happy to hear that the Showerbuddy worked out well for you and your wife and thank you for taking the time to write us a review.
Easy to order and quick shipping
Easy to order and quick shipping. I was updated with the progress of the shipping to know when to look for the package. Well Done!
13 april 2023
Antwoord van Solutionbased
Thank you for the kind feedback.
Quality thru and thru
First - it is an excellent product. My wife feels secure and it is very easy to use.
Second - the staff are extremely helpful and were responsive to all my questions.
A very impressive operation.
11 april 2023
Antwoord van Solutionbased
Thank you for the review and feedback. We appreciate it.
I like this product
I like this product, it does the job well. My only issue was that my wife is short and finds it difficult push off, even at the lowest setting.
10 april 2023
Antwoord van Solutionbased
Thank you for the feedback❤️
Perfect fit and easy to assemble
Perfect fit and easy to assemble
Shower option is better by far than remodel of existing
27 maart 2023
Antwoord van Solutionbased
Thank you. This is exactly what we preach.
I wish the four inch wheels lasted…
I wish the four inch wheels lasted longer. In the three years we have owned and used it, we have had to replace three of the four wheels. Still love the roll in lite though.
5 april 2023
Antwoord van Solutionbased
Thanks for the 5-star review. Unfortunately casters and cushions need replacement.
solution solved for my elderly…
Was needing a solution for my elderly mother and your lift has proven that if she does take a fall she can use the lift to stand back up. Thank you so much❤
8 april 2023
Antwoord van Solutionbased
Thanks for taking the time to write a review for us.
Shower buddy
The website is friendly user. It's easy to place an order and received it in a timely manner. It was delivered when promised without any issues.
4 april 2023
Antwoord van Solutionbased
Thank you 😊
Responsive product support
We had a bracket on our Shower Buddy chair break and the staff was immediately responsive and shipped us a new bracket. It's refreshing when a good product is supported by good people.
28 februari 2023
Antwoord van Solutionbased
Thanks for taking the time to share your experience with the Trustpilot community. We are not perfect but we certainly do our best to take care of our users.
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