I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am the Finance Executive of a company that has recently received the first invoices from Source for Business. I spoke to Sam who fully explained the process and the reason for the billing. She was... Toon meer
I phoned to sort out a problem with change of ownership. The lady I spoke to was super helpful, friendly and knowledgeable. What I though was going to be a painful process was resolved in a few minute... Toon meer
Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Source for Business
Geschreven door het bedrijf
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Contactgegevens
PO Box 9136, BH11 0GF, Bournemouth, Verenigd Koninkrijk
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Uitstekend
2K reviews
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Switching to a Water Meter
I'm treasurer for a parish and rang to discuss saving money by having water meters fitted at the two churches. Daniels, whom I spoke to was v helpful and after checking the accounts, explained that as there was a fixed fee attached to a water meter (£174.04) we would not save money by switching as our water bill was less than this. When I had rung previously, the agent didn't explain this so while I'm annoyed with the first agent, Daniels was more helpful and explained things more clearly.
11 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
Thank you for taking the time to leave feedback. We’re sorry your first call didn’t give you the full clarity you needed - that’s not the level of service we aim for. We’re really pleased, however, that Daniels was able to explain everything clearly and give you the right advice to support your parish.
We’ll make sure your comments are shared with the team so we can keep improving.
Kind regards,
The Source for Business Team
Excellent service
Excellent service. Although I was told there would be a delay, I did not have to wait long before being connected to a very clear and helpful advisor.
The enquiry was dealt with effectively and information that I needed sent to me via email during the call. Probably the best customer service response I have ever had!
11 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
Wow - thank you for such fantastic feedback! We’re thrilled to hear your query was sorted so efficiently and that our advisor made the process so clear. It’s always great to know we can deliver an experience that really stands out!
Kind regards,
The Source for Business Team
CREDITS
SPOKE TO WILBERT ABOUT SOME CREDITS ON OUR ACCOUNT. HE UNDERSTOOD I NEEDED COPIES AND HAS SENT THEM TO ME.
HE WAS VERY POLITE AND VERY HELPFUL
9 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
Thank you for your feedback - we’re glad Wilbert was able to get everything sorted quickly and provide the copies you needed.
If there's anything else we can help with, please do get in touch.
Kind regards,
The Source for Business Team
Very helpfull and understanding
I was helped by a lovely man ( 12.30pm 05/09)Kevin
First and foremost he acknowledge the fact that 1 of your long standing clients ( my darling mum )had passed away and the first thing he said was my condolences...this of course is normal but it blew me away,if you knew how many companies ive had to contact ,..it really made me feel like a person and not just a number,he is fast/good at problem solving.
5 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
We appreciate your kind words. We're so sorry for your loss, and we're grateful that Kevin could provide support during this difficult time. It means a lot to us that you felt valued as a person. Thank you for sharing your positive experience.
Kind regards,
The Source for Business Team
Excellent service from Kevin
Excellent service from Kevin, knew exactly how to help me and did so in a very friendly professional manner
4 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
Thank you so much for your review, we agree Kevin is one of our standout advisers and we're really pleased he was able to help you today.
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Great Customer Service
Sam from Customer Services was extremely helpful when I telephoned regarding a de registration process from Business to Domestic use with South West Water.
She explained everything we needed to know very thoroughly & left us feeling completely satisfied with the process.
3 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
Thank you for your feedback - we’re pleased Sam was able to make the de-registration process clear and straightforward for you. We hope you’ll be just as satisfied with South West Water as a domestic customer as you’ve been with us on the business side.
Kind regards,
The Source for Business Team
Helpful…
Very helpful staff and all sorted quickly and very efficiently.
2 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
This is great to hear - thanks so much for taking the time to share your review!
Kind regards,
The Source for Business Team
Very helpful adviser
I asked for a ring back because the help line was busy and I got a call back very quickly. The adviser, Louise, was very helpful and resolved my problem, sending me an email with the information I needed
2 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
We're happy to hear that you received a quick call back and that Louise was very helpful. We appreciate you letting us know that the information provided resolved your problem. Thanks for your feedback.
Kind regards,
The Source for Business Team
Flawed but improving service
We've been with SFB for years now, and whilst I find them to be trustworthy, it's been a rocky road. They took over our account from another business and for a long time our payments weren't being properly registered, but since then things have improved. Their accounts portal still isn't great as I can't see an overall balance of our account easily so improvements still need to be made. However, I give 4 starts today as the customer service was excellent and Wilbert understood the issue and was able to help resolve it.
1 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
We appreciate your long-term relationship with us and your feedback. We're glad Wilbert was helpful and addressed your issue. We acknowledge the initial payment registration issues and the need for accounts portal improvements. We'll continue working to enhance your experience.
Kind regards,
The Source for Business Team
Margarita at customer services excellent job
Margarita at customer services understood all the things I needed to do with the new account and executed all of them. Even followed up with a summary of the changes made and a case number to follow up in case anything was awry. Very personable and a pleasure to do business with.
1 september 2025
Antwoord van Source for Business
We're happy to hear that the new account setup process was smooth and efficient. We appreciate your positive feedback regarding the follow-up and the personable service you received from Margarita. We will pass on your kind words and thank you again for taking the time to leave a review.
Kind regards,
The Source for Business Team
Kevin was excellent today
Kevin was excellent today. He was very patient, explaining clearly the answers to all my queries, and left me feeling very satisfied that I now understood the system used by SWW.
1 september 2025
Review zonder uitnodiging
Antwoord van Source for Business
Thank you for your kind words! Although we're a separate company to SWW, we’re so pleased Kevin was able to answer your queries!
If there's anything else we can help you with as your retailer, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
I rang Source for Business today as…
I rang Source for Business today as there have been alot of discrepancies in the account, and the portal wasnt very helpful so we couldnt reconcile the account. I spoke to Daniels today and he was able to provide documents that I need in order to reconciled the account. He was very helpful and sorted majority of the issue.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Source for Business
We appreciate you sharing your experience. We're happy to hear that the account issues were mostly resolved and that the documents provided were helpful for reconciliation. We'll continue to improve our portal to better support your needs.
Kind regards,
The Source for Business Team
Source for Business
Source for Business, are a great company to deal with, if you are in their area with local knowledge and very helpful staff.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Source for Business
We're happy to hear that you had a positive experience with our helpful staff and local knowledge! We appreciate you taking the time to leave your feedback.
Kind regards,
The Source for Business Team
Very helpful member of the team
Very helpful member of the team
27 augustus 2025
Review zonder uitnodiging
Antwoord van Source for Business
We appreciate you taking the time to share your positive experience with our team member.
Kind regards,
The Source for Business Team
He was very helpful and polite
He was very helpful and polite
27 augustus 2025
Review zonder uitnodiging
Antwoord van Source for Business
We're happy to hear that our employee was helpful and polite. Thank you for your positive feedback; we appreciate it.
Kind regards,
The Source for Business Team
Customer Service - Sam Booth
I spoke with Sam Booth, a very helpful lady. Got the job done efficiently and with good communication.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Source for Business
We're happy to hear that you had such a positive experience with Sam. We appreciate your kind words regarding the efficient service and clear communication you received.
Kind regards,
The Source for Business Team
Phoned with a bill query
Phoned with a bill query, the phone was answered quickly, the lady responded to my question with all the relevant information and yes it was my mistake 😒😒😒 no fault of Source for business.
5 stars for that.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Source for Business
We're happy to hear that our team could quickly address your bill query and provide helpful information. We appreciate your positive feedback and are glad the experience was helpful.
Kind regards,
The Source for Business Team
I had a huge water bill come through
I had a huge water bill come through, managed to get in the customer service queue and pressed for a call back. Took a couple of minutes, got a call from Daniel and it was so easy to sort, took a picture of the meter, emailed it why he was on the phone, he got the email and confirmed it was an error, and all sorted. That easy ! Pleasantly surprised but happy it was sorted.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Source for Business
We're happy to hear that Daniel was able to assist. We appreciate you sharing your positive experience with our customer service. It's great to know the call back and quick resolution were helpful. Thanks for your feedback.
Kind regards,
The Source for Business Team
Very understanding and helpful
Very understanding and helpful. Patient and understood my problem and stayed with me on the phone until completely resolved.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Source for Business
We are happy to hear that our team was able to understand your problem and provide helpful support. We appreciate you taking the time to share your positive experience!
Kind regards,
The Source for Business Team
Brilliant customer service
The customer services advisor I spoke to was extremely helpful and dealt with my query quickly and efficiently. Very impressed with the service received.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Source for Business
Thank you for your review - we’re so glad our advisor was able to sort things out for you quickly and efficiently. It’s great to hear you were impressed with the service!
Kind regards,
The Source for Business Team
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