The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Toon meer
Bedrijf heeft geantwoord
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Toon meer
Bedrijf heeft geantwoord
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed. Ethan was very help... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contactgegevens
London Road, RH1 2JH, Redhill, Verenigd Koninkrijk
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Uitstekend
402 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Welcoming and efficient
Very polite, patient and helpful service. I received answers to all my questions and some useful tips.
8 oktober 2026
Review zonder uitnodiging
Did all he could to resolve the issue
Did all he could to resolve the issue, even though he had, eventually, to escalate it.
5 oktober 2026
Review zonder uitnodiging
Zayaan was very patient and helpful on…
Zayaan was very patient and helpful on the telephone with me
5 oktober 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that Zayaan was patient and helpful throughout your call. We really appreciate you taking the time to share your experience and will be sure to pass on your lovely comments to Zayaan.
Lady was helpful and explained the…
Lady was helpful and explained the process to register
2 oktober 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're pleased to hear that our colleague was helpful and took the time to clearly explain the registration process. We appreciate you taking the time to share your experience with us.
good service
2 oktober 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're pleased to hear that you received good service, and we appreciate you taking the time to share your experience with us.
Excellent customer service
Excellent customer service. My query was dealt with quickly.
2 oktober 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that you received excellent customer service and that your query was dealt with quickly. We really appreciate you taking the time to share your positive experience with us.
Very helpful
1 oktober 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're pleased to hear that you found the service very helpful, and we appreciate you taking the time to share your experience with us.
Monika Lagiewka
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to both our satisfaction within a reasonable time frame and was always courtious and helpful.
1 oktober 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're sorry to hear that you experienced a number of unresolved issues and appreciate your patience while these were being addressed. We're delighted that Monika Lagiewka was able to work through the complexities, reach a satisfactory resolution, and provide courteous and helpful support throughout. We'll be sure to pass on your kind comments to Monika.
Shailin really took the time to try and…
Shailin really took the time to try and solve my problem with my meter reading update and he managed to upload it and the problem was resolved.
1 oktober 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Shailin really took the time to try and solve my problem with my meter reading update and he managed to upload it and the problem was resolved.
The operative was excellent. but rest of SES extremely poor
The operative was excellent.
SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the month. They then add an estimate for the 8 day difference where the calculation has no relationship to history.
If it wasn't such faff I would move.
1 oktober 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're sorry to hear about the difficulties you've experienced with our website and the frustration caused by estimated readings on your bills. We appreciate you taking the time to highlight these concerns, and your comments will be shared with the relevant teams as we continue to look at ways to improve our systems and customer experience.
Quality service from SES consultant Gadijah
The SES consultant Gadijah was personable, pleasant and after competently checking identity and security, moved seamlessly to process my payment. A positive experience!
28 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that Gadijah provided such a personable, pleasant, and professional service, and that your payment was processed smoothly and efficiently. We really appreciate you taking the time to share your positive experience and will be sure to pass on your comments to Gadijah.
excellent good service
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done. Best agent i have dealt with when dealing with SES.
30 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your fantastic feedback. We're delighted to hear that Ethan provided such efficient and professional service, resolving all three of your issues quickly and ensuring you received the documents you needed straight after the call. It's wonderful to hear that he made such a positive impression, and we'll be sure to pass on your kind comments to Ethan.
It was Good...
30 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're pleased to hear that you had a good experience with us, and we appreciate you taking the time to share your comments.
Very efficient and helpful service…
Very efficient and helpful service again today best regards Natalie Briggs
29 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback, Natalie. We're delighted to hear that you received efficient and helpful service again today. We really appreciate you taking the time to share your positive experience with us.
Excellent Customer Service
We had invoices outstanding for a number of years as the account was never formally handed over to us and Monika Lagiewka was extremely professional and helpful when it came to working out our liability to allow us make the relevant payments.
29 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that Monika Lagiewka was able to provide professional and helpful support in clarifying the outstanding invoices and your liability. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Monika.
greatexperience
29 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that you had a great experience with us. We really appreciate you taking the time to share your comments.
Shamiela Lazarus extremely helpful…
Shamiela Lazarus extremely helpful after having called up a few times before she seemed to get the ball rolling on having my issue resolved. Very grateful
28 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that Shamiela Lazarus was able to move things forward and help get your issue resolved. We appreciate your patience following your previous calls and are pleased that Shamiela's support made a positive difference. We'll be sure to pass on your kind comments to her.
Gave reasons
Helped me understand why the direct debit had to be increased
28 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're pleased to hear that we were able to explain the reason for the increase to your Direct Debit and help you understand how this had been calculated. We appreciate you taking the time to share your experience.
Great customer service
My experience with SES Business Water was excellent and particularly the support I received from Zayaan Gafieldien.
Zayaan was extremely professional, friendly and helpful throughout the process. She listened carefully to my query, explained everything clearly. She was also very patient and approachable, which made the whole experience straightforward and stress-free.
What stood out most was her willingness to go the extra mile to help resolve my query. She got me what I wanted straight way. Her communication was excellent, and I felt that she genuinely cared about providing a positive customer experience.
28 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Zayaan Gafieldien provided such professional, friendly, and helpful support. It's great to know that she listened carefully, explained everything clearly, and went the extra mile to resolve your query quickly. We really appreciate your kind comments and will be sure to pass them on to Zayaan.
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