The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Toon meer
Bedrijf heeft geantwoord
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There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Toon meer
Bedrijf heeft geantwoord
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Toon meer
Bedrijf heeft geantwoord
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed. Ethan was very help... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contactgegevens
London Road, RH1 2JH, Redhill, Verenigd Koninkrijk
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Uitstekend
402 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 68% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Sanapadou Sineyile was very helpful and…
Sanapadou Sineyile was very helpful and guided me through my query very professionally. Thank you
8 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou Sineyile was able to assist you with your query and guide you through the process in such a professional and helpful manner. We really appreciate you taking the time to share your experience and will be sure to pass on your comments to Sanapadou.
Customer Change Request
Jaden was very quick to appreciate the service I was seeking and to find the best route to achieve it. As it had been on my mind for some time how best to reach the resolution, his explanation of the route through the process was very helpful.
4 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that Jaden quickly understood the support you needed and was able to guide you towards the best resolution. It's great to know that his clear explanation of the process helped put your mind at ease and made it easier to understand the steps involved. We appreciate you taking the time to share your experience and will be sure to pass on your comments to Jaden.
Spoke with Ethan Heuvel regarding an…
Spoke with Ethan Heuvel regarding an outstanding commercial water bill - was very swift and efficient in providing the information we needed and was very friendly. Thank you!
4 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that Ethan Heuvel was able to assist you with your enquiry regarding your commercial water bill. It's great to know that he provided the information you needed in a swift, efficient, and friendly manner. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
I spoke to Sanapadou who was very help…
I spoke to Sanapadou who was very help and dealt with my query efficiently.
2 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that Sanapadou was able to assist you and deal with your query efficiently. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Sanapadou.
good service
good service, the issue raised partly resolved.
28 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're pleased to hear that you received good service. We appreciate you taking the time to share your experience and are glad we could help.
Sanapadou was very knowledgable and…
Sanapadou was very knowledgable and professional and dealt with requests immediately.
A pleasure to talk with him.
Many thanks,
Tim Heywood
1 september 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou provided such knowledgeable and professional service and was able to deal with your requests promptly. It's wonderful to know that you found him a pleasure to speak with. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Sanapadou.
Shamiela was exceptional
Shamiela was exceptional. She successfully helped me with my query and was very helpful, patient and courteous on the call too.
27 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Shamiela was able to successfully help with your query and that you found her to be helpful, patient, and courteous throughout the call. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Shamiela.
Spoke to Ethan Heuvel to set up a…
Spoke to Ethan Heuvel to set up a Direct Debit for our charitable organisation. The task was completed successfully.
I am happy with overall service and the call was answered quickly.
26 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that Ethan Heuvel was able to assist you in setting up a Direct Debit for your charitable organisation and that everything was completed successfully. It's also great to know that your call was answered quickly and that you were happy with the overall service. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments to Ethan.
Antwoord van SES Business Water
Thank you for your feedback. We're pleased to hear that you found the service informative and helpful. We appreciate you taking the time to share your experience and are glad we were able to assist you.
Nice Experience
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like this-plus did not have wait more than a minute or to to be connected. Always a bonus!
25 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that you found the service clear, courteous, and extremely helpful. It's great to know that our colleague was able to guide you through the process and make your experience such a positive one. We're also pleased that your call was answered so quickly. We really appreciate you taking the time to share your experience and will be sure to pass on your kind comments.
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that you found the service polite and professional. We appreciate you taking the time to share your experience.
Ethan Heuvel was very helpful & dealt…
Ethan Heuvel was very helpful & dealt with my enquiry thoughtfully & without any fuss.
24 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan Heuvel was able to assist with your enquiry in such a helpful and thoughtful manner. It's great to know your query was dealt with smoothly and without any fuss. We appreciate you taking the time to share your experience and will be sure to pass on your comments to Ethan.
Resolution
We heard from SES water immediately after our review and we are very happy with the explanation and the swiftness of answering us and explaining.
24 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for taking the time to update your review. We're delighted to hear that our team contacted you promptly and that you were happy with the explanation provided. It's great to know that the matter was addressed quickly and clearly, and we appreciate your positive feedback regarding the service you received.
Appreciated service
Very happy with the support I had received.
Professional staff and high level of service.
7 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that you were very happy with the support you received and that you found our staff professional. It's great to know that we were able to provide a high level of service, and we appreciate you taking the time to share your experience.
My query was sorted immediately without…
My query was sorted immediately without delay. The advisor was helpful too.
20 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're pleased to hear that your query was resolved quickly and without delay. It's also great to know that the advisor was helpful throughout your interaction. We appreciate you taking the time to share your experience.
Didn't have to wait long to get through…
Didn't have to wait long to get through and Ethan was very helpful.
20 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that you didn't have to wait long to get through and that Ethan was able to assist you. We appreciate your kind comments about his helpful service and will be sure to pass them on to him.
SES BW initially denied that there was…
SES BW initially denied that there was a business water supply to our property, notwithstanding that they had provided a business supply to the previous owners at the same property. Nice enough people but it was hard work getting them to understand some pretty simple facts.
20 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced in getting your concerns resolved and the frustration this caused. We have reached out to you directly by email regarding your review. While I'm pleased that we were ultimately able to clarify the position and resolve the matter, we appreciate your comments and will ensure your feedback is shared with the relevant teams to help improve our service.
Really friendly and helpful service
Really friendly and helpful service. Super polite and welcoming.
19 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service friendly, helpful, and welcoming. It's great to know that our colleague made such a positive impression, and we'll be sure to share your comments with them.
Excellent customer service
19 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your feedback. We're delighted to hear that you received excellent customer service. We really appreciate you taking the time to share your experience.
The service was excellent
The service was swift, accurate, welcoming and polite
19 augustus 2026
Review zonder uitnodiging
Antwoord van SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service swift, accurate, welcoming, and polite. We appreciate you taking the time to share your experience and will pass on your comments to the colleague involved.
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