I cannot thank sparesbox enough for the support I have been given, communication has been absolutely exceptional, and I cannot thank Tina enough, she has been amazing and very very helpful. The parts... Toon meer
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Lees wat reviewers zeggen
Bought a radiator through their rego lookup tool as it clearly said it would fit my manual Hyundai Veloster. Screenshot and all. Wrong part arrived: automatic version with completely different d... Toon meer
Super slow email response which was automatic response, once a week if I was lucky. Kept adding more steps to a refund process. Telling me that they had to send off the item back to superpro for inspe... Toon meer
Cannot recommend highly enough!, do not hesitate to deal with these legends! Have purchased numerous parts from these guys great pricing, fast freight, well packaged. on my last order the online sy... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With our vast selection of 4x4, performance, and service parts, we’ve got all your automotive needs covered. And with huge names in tools and electronics, we can help you stock your workshop or garage as well! Since 2014, Sparesbox has grown to become the largest online auto parts store in Australia with over 260,000 loyal customers and counting! We currently sell products from over 200 reputable automotive brands, offering more than 240,000 products for all car lovers!
100% Fitment Guarantee
Shop with confidence from Sparesbox - we've got you covered.
If the part you purchase from us doesn't fit as specified, we will organise for the part to be returned to us and the correct part to be sent out at no cost to you. It's all part of our commitment to customer satisfaction and making it easier to shop auto parts online.
Contactgegevens
2000, Sydney, Australië
- support@sparesbox.com.au
- sparesbox.com.au
2,8
Gemiddeld
8K reviews
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Heeft 4% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Cannot recommend highly enough!
Cannot recommend highly enough!, do not hesitate to deal with these legends!
Have purchased numerous parts from these guys
great pricing, fast freight, well packaged.
on my last order the online system told me the part fitted my vehicle but we discovered it was slightly different, unfortunately they couldn't supply the correct one. But they took the part back for a full refund & paid the freight, you wont get that sort of support from the big shiny box stores!
10 april 2025
Review zonder uitnodiging
Disappointed with Customer ServiceTitle
I had heard good things about Sparesbox, which is why I chose to purchase DBA brake discs from them in February 2024. Unfortunately, after only 10,000 km, I started experiencing severe vibrations in the steering wheel and an unusual ticking noise when braking.
When I reached out to customer service, I was simply told that the warranty had expired, with no real effort to understand the issue or offer a solution. I understand that policies exist, but given how prematurely these discs failed, I expected a bit more support and consideration.
It’s disappointing, as I trusted Sparesbox when making this purchase. I hope they reconsider their approach to customer service and better support.
26 maart 2025
Review zonder uitnodiging
Part 2 weeks late
Ordered a part I need to get my car running, was meant to arrive 2 weeks ago. Last update on the tracking was over 3 weeks ago and still nothing, emailed support 5 days ago and I've gotten no response at all and I'm reaching the point of asking for a refund. Whats the point of having support if your not going to respond
26 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for your review, and we're really sorry for the delay in getting back to you. We’ve seen a sharp increase in customers reaching out about delayed parcels, particularly over the end of last week and the weekend, following courier impacts in QLD caused by Cyclone Alfred and the resulting flooding. It’s taken us longer than we would’ve liked to respond, and we’re sorry we didn’t get back to you on Friday.
Looking into your order, it was dispatched on the 3rd of March and received a scan on the 6th, but unfortunately didn’t receive any further tracking updates. Our team followed up with Couriers Please today and were advised that the parcel was damaged in transit. It wasn’t scanned as damaged at the time, which is normally what triggers a notification to us so we can reach out proactively, so we completely understand how disappointing this has been. We’ve passed this feedback on to the courier to help prevent situations like this in the future.
This isn’t the experience we want for our customers, and we’re genuinely sorry it’s played out this way. I will be in touch shortly with a voucher for a future purchase as we’d truly appreciate the opportunity to rebuild your trust in Sparesbox.
If there is anything else we can help with, please reach out to us again and we'll do all we can to assist.
- Luke Byrnes (Head of Customer Experience)
Very nice ppl fast reply to emails
Very nice ppl fast reply to emails.
Had one of the items i needed on order so i checked it replied fast and let me know that it will be sent once it arrives. Very happy :)
21 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great feedback, Garry! We're glad our team kept you in the loop and got back to you quickly. Appreciate you choosing Sparesbox!
- The Sparesbox Team
Great service and support when returning
Great service and support when returning a wrongly selected Christmas present part. Their friendly service assisted me find the right part and sent it through to me.
14 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for sharing your experience! We're really glad our team could help sort out the return and get you the right part, especially around the busy Christmas period. Appreciate your kind words, and we’re here anytime you need a hand.
- Luke Byrnes (Head of Customer Experience)
Delivered on time
Delivered on time, items as listed and in good condition, very happy, thanks Sparebox
14 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the kind words, Dags! We're really glad everything arrived on time, exactly as listed, and in great condition. Appreciate you choosing Sparesbox!
- The Sparesbox Team
Super rapid delivery
Super rapid delivery. Brand new part. Very happy!
10 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great review! We're glad to hear your part arrived quickly and in brand new condition. Awesome to know you're happy with your experience!
- The Sparesbox Team
Throttle controller
Great price on the throttle controller, very fast postage. Easy to purchase and extremely happy with the process.
20 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great feedback! We're stoked to hear you scored a solid deal on the throttle controller and that the whole process was smooth and fast. Appreciate you shopping with us. We’ll be ready when you’re back for more!
- The Sparesbox Team
Parts turned up quickly and at a great…
Parts turned up quickly and at a great price
18 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the review! Great to hear your parts arrived quickly and didn’t break the bank. That’s exactly what we aim for, making it easy to get what you need, without the hassle. We’ll be here when you need us next.
- The Sparesbox Team
Quick shipping
Quick shipping. Accurate part, info and perfect fit.
7 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thank you for your review. We're glad your part arrived promptly and was a perfect match for your vehicle. Your feedback is truly appreciated.
- The Sparesbox Team
Extremely poor service, did not ship
Ordered some parts, fairly common suspension bushing, no response after 10 days, conteced them they keep claiming to get back to me within 2 days with an update, never do! And now trying to cancel my order and get my money back. Don't ever order from here if you want to see something for your money
1 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
I’m really sorry for the poor experience you’ve had with this order, Niki. I completely understand your frustration, when you purchase a special order product, you expect clear and timely updates, and we didn’t deliver on that. That’s not the experience we want for our customers, and I sincerely apologise.
Your order was delayed due to freight disruptions caused by Cyclone Alfred, which forced the inbound freight provider's warehouse to close and created a significant backlog. That being said, we should have proactively kept you informed rather than leaving you to chase for updates.
I can see that you cancelled your order yesterday at 2pm and it's since been refunded, but I wanted to let you know that the suspension bushes arrived in stock at 4pm yesterday. If you still need them, I’d be happy to offer a discount and express shipping to get them to you as quickly as possible. I've sent you through an email with all the details.
We are working on improving how we handle situations like this to ensure better experiences for our customers in the future. I appreciate your feedback, and I’m truly sorry we let you down this time.
- Luke Byrnes (Head of Customer Experience)
Support was really helpful
Support was really helpful, they organised the replacement after a mixed up in the part order. I recommend them.
13 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for sharing your experience! We're glad our support team could quickly sort out the mix-up and arrange your replacement. Your recommendation means a lot to us, and we're here whenever you need us again!
- The Sparesbox Team
The only shop to shop at
What an amazing place to shop, always the best prices and straight to your door
17 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the kind words! We’re really glad you appreciate our competitive prices and reliable delivery. It means a lot to us, and we look forward to helping you with your next order!
- The Sparesbox Team
Consistently great to deal with.
Usually a great range of quality products in stock.
Consistently fast delivery at great prices.
3 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great feedback! We’re pleased to hear you appreciate our quality range and fast delivery at competitive prices. Your support motivates us to keep delivering the best. Looking forward to your next order!
- The Sparesbox Team
10 day arrival time not true
I ordered some parts for my car (lower control arms
As I went trough payment and shipping everything was saying it would arrive in 10 days on the SHOP app it said 10 day arrival time it has now been 9 days the package has not been dispatched and won’t be for another 3 days making it 12 days
This wouldn’t be an issue but I was relying on the 10 day deliver for my part as my car is booked in for part fitting and other work in the small town I live in it’s hard to get a mechanic who can get stuff done as they’re very busy if they aren’t here by the day my car goes in my car will be pushed back 3-4 weeks until they can get it back in
7 maart 2025
Review zonder uitnodiging
Antwoord van Sparesbox
We appreciate you taking the time to share your experience, Archie, and we’re sorry for any confusion around the delivery timeframe. We understand how important it is to receive parts on time, especially when you’re relying on a booking with a mechanic.
Your special order was placed on the 28th of February with an estimated delivery timeframe of 10 business days, meaning it was expected to arrive around the 14th of March. Your order was dispatched on the 10th of March and delivered on the 11th, arriving on the 7th business day, earlier than expected.
We completely understand how frustrating scheduling delays can be when relying on a mechanic’s availability, and we always aim to provide the clearest possible delivery expectations. If there’s anything else we can assist with, please don’t hesitate to reach out.
- Luke Byrnes (Head of Customer Experience)
Received water pump for a Kia…
Received water pump for a Kia Carnival.Item does not properly fit, as it locks in when bolted. .Sparesbox has been giving me the run around.
Please do not bother buying from this company if they
will not accept returns.
25 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
We understand that receiving a part that doesn’t seem to fit can be incredibly frustrating, and we genuinely want to help resolve this for you, Chandra. To be clear, we do accept returns. However, based on our records, the water pump supplied matches the correct fitment for your vehicle. We requested images of the issue to better understand what’s happened before proceeding with a return, as we want to make sure it's genuinely a manufacturing fault. If it turns out not to be, sending it back would only waste your time and likely cause more frustration. Our goal is to find the best solution as quickly as possible, and we appreciate your cooperation in helping us do that.
Given your previous messages to the team, I think it’s important to note that we’re here to support our customers and always aim to provide fair and respectful service. At the same time, all Sparesbox employees have the right not to be subjected to any behaviour or abuse that includes threats of physical harm or violence, religious, cultural or racial insults, homophobic, sexist, or other derogatory remarks. I’ll be reaching out to you personally to see how we can move forward and find a resolution.
- Luke Byrnes (Head of Customer Experience)
Fast service and sharp pricing on quality products!
Quality products at a good price, fast packing and shipped by Australia Post (my preferred shipper, due to reliable tracking).
Thanks again for a positive online buying experience!
11 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great review! Your positive experience is exactly what we aim for, and we're here whenever you need us again.
- The Sparesbox Team
Item came undamaged at good price.
Item came undamaged at good price.
27 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the feedback! We're glad your item arrived undamaged and at a great price. We appreciate your support and look forward to your next order!
- The Sparesbox Team
70.00
Price, delivery turnaround, quality were all up to a standard.Thanks and keep it up.
4 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for the great feedback! We're thrilled that our price, delivery, and quality met your expectations. Thanks again and we look forward to your next order!
- The Sparesbox Team
Scepter 20l military fuel
Ordering was easy delivery was efficient. Quality fuel drums at a competitive price. I'll be back for more.
3 februari 2025
Review zonder uitnodiging
Antwoord van Sparesbox
Thanks for sharing your experience! We're delighted that you found our ordering process easy and our delivery efficient. It's fantastic to know our quality fuel drums and competitive pricing hit the mark for you. We look forward to helping you again soon!
- The Sparesbox Team
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