I suspect the cable from seat to footrest is a bit to long as footrest does not lie flat I’ve tried to get seat to lie down but not successful a vey nice chair a bit on large size at top of stairs dif... Toon meer
Bedrijf heeft geantwoord
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Just had my stairlift serviced. Engineer was prompt, polite and very efficient. I had ample opportunity to ask any questions and ones I did were answered in a professional and knowledgeable manner. St... Toon meer
Bedrijf heeft geantwoord
My Srannah stairlift was installed about 9 months ago, and has always performed faultlessly. It was recently checked over and serviced. Jason, the Service Engineer, explained its workings, and I app... Toon meer
Bedrijf heeft geantwoord
Our experience with Stannah has been great from start to finish. We enjoyed meeting James who initially visited us to look at our stairs, talk us through what needed to be considered and then recommen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Contactgegevens
Watt Close, SP10 3SD, Andover, Verenigd Koninkrijk
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Uitstekend
6K reviews
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Antwoord van Stannah UK
I'm sorry to hear you are disappointed, if there's anything you would like me to look into please email customersupport@stannah.co.uk with the location of the stairlift and the issue you are having and I can hopefully help resolve it.
The engineer did a very thorough job…
The engineer did a very thorough job this year (last year seemed it to take much less time).
25 maart 2026
Antwoord van Stannah UK
We're happy to hear that the service was thorough this year! We appreciate your positive feedback and thank you for taking the time to share your experience.
arrived on time no mess very efficient
24 maart 2026
Antwoord van Stannah UK
We're happy to hear that our services were efficient and timely! Thank you for your positive feedback; we appreciate it.
Fantastic service
Fitters were great, arrived on time got On with the work tidying up but little mess. Instructed me how to use the stair lift, I am thrilled from start to finish with the service, thank you 😀
24 maart 2026
Antwoord van Stannah UK
We're so happy the fitters were great and arrived on time. We appreciate you mentioning how they tidied up and clearly instructed you on using the stairlift. We're glad you're thrilled with your stairlift and are glad you chose Stannah.
Wish I'd got a stairlift earlier!
From ordering to fitting was very quick and efficient. I didnt think we could have a stairlift because of the position of our staircase and the fact that we have doors at the top and bottom that would be blocked by the rail. It turned out that this was not a problem at all. There are so many different designs and ways of dealing with problem stairs. The relief I now feel when going up and down the stairs is enormous. After years of finding climbing and descending the stairs so difficult (and getting more difficult every day) there is no more struggling to go up and down and no more fear of falling. Wish I'd had a stairlift fitted years ago. All staff were 100% helpful, taking time to explain all options available without me feeling pressured or rushed to make a decision. All round excellent service.
11 maart 2026
Antwoord van Stannah UK
Thank you so much for taking the time to share such a detailed and positive review.
We’re delighted to hear how smoothly everything went, and especially pleased that we were able to find a solution despite the challenges of your staircase layout. Our team takes great pride in designing stairlift solutions that work around doors, tight spaces, and more complex staircases, so it’s wonderful to know this was explained clearly and worked well for you.
Most importantly, we’re really pleased to hear how much easier and safer you now feel using the stairs. Knowing that your stairlift has removed the fear of falling and the daily struggle you were facing means a great deal to us — that peace of mind is exactly what we aim to provide.
If you ever need us in the future, we’re always here to help. Wishing you many years of comfort and confidence at home.
Antwoord van Stannah UK
Thank you for taking the time to leave a review. We strive to provide excellent customer support, and it's wonderful to hear that our efforts are reflected in your experience.
UNRELIABLE EQUIPMENT, MANAGEMENT FAILURE !
HISTORY OF EQUIPMENT INSPIRES NO CONFIDENCE. WITHIN 18 MONTHS OF THE WARRANTY TWO YEAR PERIOD ALL MAJOR PARTS HAD TO BE REPLACED AND SUPPLIER HAD THE ORDASITY TOREQUEST RENEWALL OF THE WARRANTY AT COST UNTILL I COMPLAINED SEVERAL TIMES
23 maart 2026
Antwoord van Stannah UK
Thank you for your feedback. We’re very sorry for the frustration caused by the issues you experienced with your stairlift.
We recognise that within the first 18 months there were several faults requiring major components to be replaced, and we understand why this understandably impacted your confidence in the equipment. For this reason, your concerns were escalated to Director level and reviewed carefully.
As a resolution to your complaint, which was received in December 2025 and resolved in January 2026, we provided a two year extended warranty at no cost, ensuring you were not financially affected by the earlier reliability issues.
We are pleased to confirm that there have been no callouts since August 2025, and a full service was completed on 23 March 2026.
We genuinely regret the inconvenience caused and appreciate you bringing this to our attention.
We hope that our actions have gone someway to repair your confidence in Stannah. Your feedback has been taken seriously and has been used internally to help improve how we handle early life equipment issues and customer communication.
If you require any further support during your extended warranty period, please don’t hesitate to contact our Customer Care team.
Excellent service a very kind and…
Excellent service a very kind and polite man serviced my lift which is invaluable to me. Everything was 100%
23 maart 2026
Antwoord van Stannah UK
We're happy to hear that you received excellent service from our engineer. We appreciate you letting us know everything was 100%!
No problems very good service
Stannah kept us informed they were clean workers they were on time and very friendly
20 maart 2026
Antwoord van Stannah UK
We appreciate you sharing your positive experience! We're happy to hear that our team was friendly, punctual, communicative, and tidy while completing the work.
Antwoord van Stannah UK
We're happy to hear that your order was delivered quickly and efficiently. Thank you for your positive feedback; it means a lot to us.
Splendid service
Received a reminder. Came at a time to suit me and phoned before hand to say he was on his way.
27 maart 2026
Antwoord van Stannah UK
We're happy to hear that the reminder and call beforehand worked well for you, and that the timing was convenient. Thank you for your positive feedback!
The installer arrived on the time he…
The installer arrived on the time he stated, really friendly and professional and the stair lift is brilliant quality. Highly recommend Stannah to anyone!
27 maart 2026
Antwoord van Stannah UK
We appreciate you sharing your feedback! We are so glad to hear that the installer was friendly and professional and that you are happy you chose Stannah.
Professional and Reliable Service
Always an efficient and professional and reliable service from all at Stannah.
26 maart 2026
Antwoord van Stannah UK
We appreciate you sharing your positive experience. We're happy to hear that you consistently receive efficient, professional, and reliable service from our team.
Brilliant service from start to finish and after
From start to finish excellent service
Everything was explained clearly
Installing chair was so quick
After care was amazing
Nothing was to much bother
Would totally recommend this company.
23 februari 2026
Antwoord van Stannah UK
We appreciate you taking the time to leave such great feedback. We're happy to hear that you were pleased with the clear explanations, quick installation, and amazing aftercare. We value your recommendation.
Antwoord van Stannah UK
We're so happy to learn that you received expert service from our knowledgeable engineers with a rapid response. Thank you!
you can relax and enjoy the experience of dealing with them
Great is the wrong adjective but relief when your call is handled swiftly, repairs are carried out with little fuss, the engineer is both polite, efficient and knows his stuff.
In this respect Stannah as a company can be relied upon and one of the few companies that are in my view praiseworthy.
26 maart 2026
Antwoord van Stannah UK
We appreciate your feedback and are glad the service was handled efficiently. It's great to hear the engineer was polite and knowledgeable. We are happy you chose Stannah.
Antwoord van Stannah UK
We are happy to receive your positive feedback. Thank you for letting us know you found our installers professional and tidy.
The company didn’t do anything most…
The company didn’t do anything most other companies wouldn’t do.
The secret is with the people who do the job.In my case it’s down to Robbie the service engineer.
25 maart 2026
Antwoord van Stannah UK
We're happy to hear that the team made a positive difference for you. We appreciate you pointing out the value that the people bring to the job, and we thank you for your feedback.
Antwoord van Stannah UK
We're happy to hear that you found our service great and our engineer friendly and helpful. Thank you for your positive feedback; we appreciate it.
Two service engineers called to my…
Two service engineers called to my mother’s house recently.
They were polite and professional.
They worked diligently and were happy to answer any questions.
The whole process was completed within 40 minutes.
25 maart 2026
Antwoord van Stannah UK
We're happy to hear that the engineers who visited your mother's house were polite and professional. We appreciate your positive feedback regarding their diligence and willingness to answer questions.
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