Starel Stones Reviews 

Alex and Sophie were helpful to resolve my issue with broken tiles. And they worked to replace the tiles for me, so I could complete the bathroom

I am extremely disappointed with this company and their complete lack of customer service. We placed an order for tile in early December 2025 with Alex (Order #7906), and it’s now mid-February 2026—over two months later—and we still haven’t received our order or any meaningful updates.

On January 6, we were told, “We expect the tiles to be delivered to our end by the end of this month.” Then, on January 11, we were told, “Your order has been dispatched from the factory and is expected to arrive with us within 2–3 weeks.” Based on this timeline, the tiles should have arrived at their warehouse by the end of January. It is now mid-February, and we still have no confirmation that the shipment has arrived or when it will be sent to us.

Throughout this time, we have sent multiple emails and called their office several times, but their promised 1–2 business day response never comes. Every time we try to get an update, we are essentially ghosted. This lack of communication has caused delays in our project and disrupted scheduling with our contractor and trades.

Frustrated and out of options, I turned to their social media to ask for help and see if anyone else had experienced similar issues. Shockingly, not only did I receive no support, but my comment was deleted from their page—completely erasing any attempt to hold them accountable or even get a simple answer.

Between the repeated delays, broken promises, and censorship of legitimate concerns, this has been an incredibly frustrating experience. I cannot recommend doing business with this company. If you value your time, your project, and basic customer service, please consider buying elsewhere.

Great experience with Alex who went above and beyond to help arrange additional tiles for my bathroom!
Thank you

Mariam was amazing showing us the marble and Haron was so knowledgeable and kind. The stones are amazing and we fully recommend!

I have worked on many project for tiles and slab, Amazing products and great quality. Thanks Alex for the help.

Alex did an excellent job with our tiling project. workmanship was top-quality, very neat, and finished to a high standard. She was professional, reliable, and always on time. Communication was great throughout, and he made sure everything was done exactly as requested. I’m extremely happy with the final result and would highly recommend Alex and Starel Tiles to anyone looking for quality tiling work.

She has been very helpful and great costumer service.

Fantastic selection of marble products and great service. Alex helped with my final selection after I was sent tile samples. She is very knowledgeable and helpful, and I was able to see the tiles in person and then place an order straight away to secure the tiles that I want. The marble is really special and unusual, which is what I wanted. This is the second time I have used Starel to source marble, and if i need to I will use them again. Many thanks, Gael

Great customer service from Alex during the ordering process and beautiful tiles, thank you so much! Alex went out of their way to ensure we would receive what we ordered and kept us updated on an estimated dispatch date.

I came in this morning and was assisted by Sophie and Alex, whose customer service was truly exceptional. They both exude charisma, they listened carefully to our requirements, and offered thoughtful, insightful advice. The experience felt effortless and genuinely welcoming thanks to their professionalism and care.

Sophie provided excellent customer service from start to finish. She was friendly, helpful and I would highly recommend speaking to Sophie if you’re shopping here!

The products that I have ordered from this company are fantastic quality and I have received excellent customer service, notably from Alex who was happy to help when I needed additional sheets sent out.

Great service by Alex

Everyone has been really friendly, helpful and professional throughout my experience with Starel Stones. I purchased a vanity unit from the team and the warehouse team provided colour matches for tiles and had an extensive knowledge and answers to all of my questions! Over the phone when dealing with Steve was also a really smooth and helpful process. Thank you to all!

Great customer service Alex is great and she will help you achieve your perfect finish to your project.

Super helpful team and the quality of their products has been great so far. Always well packed and as described. I look forward to receiving my next order soon.

We made an order for bathroom floor tiles and despite them being quite quick response prior to ordering, went COMPLETELY silent after i paid the invoice. No confirmation of receipt, no order updates, no delivery or tracking information.
As it stands, the order 2 two weeks late, which is holding up progress on our renovation, but we have no idea whether the order has been accepted or if the product is even on its way.
We have called every available phone number that they show online and none of the calls have been answered. Our numerous emails have gone completely unanswered.
Rubbish.

Such a huge range of truly amazing marble slabs to choose from. Such patient helpful staff. Well worth the 250 mile journey.

Although the messaging said it would be 1-3 days delivery, it took a week for the order to be processed. This majorly slowed our renovation project down, and it was not clear when the order was submitted.

It was great visiting Starel stone and getting to choose the slab and have it lifted so it could be viewed in all its glory. Really helpful staff highly recommended.