Fantastic customer service experience with Starel Stones so far! In particular Sophie has been incredibly helpful, going above and beyond to help us work out the tile quantities, answer all our questi... Toon meer
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Lees wat reviewers zeggen
Magarita from customer services and Alex were extremely helpful in pushing through an order to be shipped for tiles we were short off to complete our works and meet our deadline to complete our works.... Toon meer
Just placed an order for floor tiles after already getting samples and writing a good review on here about the sample process. However now I’ve ordered, I have received absolutely no confirmation of o... Toon meer
Bedrijf heeft geantwoord
We purchased a number of tiles for the floor and walls within our entrance hall and utility which simply look stunning. The team were always quick to help with order queries and Sophie was especially... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Starel Stones is a family run business specialized in manufacturing first-quality natural stone, marble mosaics, tiles and basins. With a large UK stock and factory located in the Mediterranean, we offer a wide range of natural stone colours and mosaic patterns. With high tech factory machinery, we are able to offer custom production of any size mosaics and tiles.
Contactgegevens
7& 8 Standard Way, PO16 8XB, Fareham, Verenigd Koninkrijk
- 023 822 50503
- enquiries@starelstones.co.uk
- starelstones.co.uk
4,5
Uitstekend
852 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
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Antwoord van Starel Stones
Hello Renan,
Thank you for your review! We're glad to hear you were happy with the service. We'll be sure to pass your kind words on to Don.
Thanks again for choosing us!
Kind regards,
Starel Team
Alex was extremely thoughtful in…
Alex was extremely thoughtful in selecting trims that matched existing slabs for me. Thank you
21 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello,
Thank you for taking the time to leave a review. We're really pleased Alex was able to help you. We appreciate your order and hope you enjoy the finished result!
Kind regards,
Starel Team
Starel are great but be aware
Starel bring both good and bad:
The good: great products and a decent prices, excellent craftsmanship.
The bad: lead time can be huge. If your product isn’t in stock then you can be waiting 5-6 months to get your items. Customer service is friendly but unreliable, if you want to get in touch be prepared to fire off an email every day and they might reply you after day three, don’t expect a quick turnaround at any point.
9 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Harry,
Thank you for taking the time to leave us your feedback. We're delighted to hear that you're pleased with your tiles and Americano vanity unit.
We're sorry that the lead time was longer than expected. As your order included a pre-order item with a bespoke fabricated worktop, the overall lead time was longer than our standard delivery times, and we appreciate that waiting can be frustrating.
Throughout the process, our team was happy to keep you updated on the progress of your order and worked hard to ensure your Americano vanity unit was delivered as soon as fabrication was complete.
Thank you again for your patience and understanding. We truly appreciate your loyalty and hope you enjoy your new bathroom for many years to come.
Kind regards,
Starel Team
Great communication and all delivered…
Great communication and all delivered on time!
21 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello George,
Thank you for your kind review! We're delighted to hear that everything was delivered on time and that our communication met your expectations.
We really appreciate your feedback and are so pleased you had a positive experience. Thank you for choosing us, and we look forward to helping you again in the future!
Kind regards,
Starel Team
Good delivery from Don 👍
21 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Philip,
Thank you for your kind review. Thanks again for choosing us, and we hope to help you again in the future!
Kind regards,
Starel Team
Beautiful tiles, great delivery experience
We ordered marble tiles from Starel stones on 2 occasions. The tiles are stunning so we’re very happy with them.
What also added to the experience was Ryan who delivered them both times. He took such care unloading and delivering the pallet and no tile was damaged during the delivery process. In comparison we refused delivery of another large marble tile company because all their tiles came broken. Thank you Ryan!
17 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Irene,
Thank you so much for your wonderful review! We're delighted to hear that you're so happy with your marble tiles and that you've had a great experience with us on both orders.
A special thank you for recognising Ryan. We'll be sure to pass on your kind words to him. We really appreciate your support and look forward to helping you with any future projects. Thank you again!
Kind regards,
Starel Team
Delivery was fantastic
Delivery was fantastic, Ryan the driver couldn’t have done more to help!
15 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello,
Thank you for your review. It's great to hear Ryan went above and beyond to help with your delivery. We'll be sure to pass your kind words on to him.
Kind regards,
Starel Team
Very nice marble slabs and helpful…
Very nice marble slabs and helpful driver don
15 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Miran,
Thank you for your review. We're glad you're happy with the marble slabs and that Don was helpful with your delivery. We appreciate your feedback.
Kind regards,
Starel Team
No confirmation
Just placed an order for floor tiles after already getting samples and writing a good review on here about the sample process. However now I’ve ordered, I have received absolutely no confirmation of order, no delivery scale nothing. Just a blank email and one to review. I hope this isn’t how the order means to go on. I was a bit anxious about ordering after reading reviews on here so fingers crossed they send a proper confirmation of my order soon. I have would expected it to be an automatic thing as soon as the order was placed.
13 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Jane,
Thank you for taking the time to leave us a review.
Our team has followed up with you by email to provide an update on your order and has also resent your order confirmation for your reference.
Your tiles were dispatched via our standard delivery service. If you have any questions or need any assistance in the meantime, please don't hesitate to get in touch – our customer service team is always happy to help.
We hope you enjoy your order!
Kind regards,
Starel Team
Great delivery by ryan
14 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Rokas,
Thanks for your review. We're pleased to hear Ryan provided a great delivery service. We'll be sure to pass your feedback on to him.
Kind regards,
Starel Team
Excellent customer service
Excellent customer service, beautiful mosaic fan tiles and fast delivery. Very happy!
7 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Emma,
Thank you for taking the time to leave us a review. We're so glad you love your mosaic fan tiles and that everything arrived quickly. We hope they look fantastic once they're installed, and thank you for choosing Starel.
Kind regards,
Starel Team
Ryen was extremely polite and…
Ryen was extremely polite and accommodating as to where to leave the delivery
10 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello George,
Thank you for your kind review, we appreciate your support. We're pleased to hear Ryan was polite and accommodating with your marble delivery.
Kind regards,
Starel Team
Timely delivery
Timely delivery, Ryan was professional and very friendly. Tiles are beautiful and no breakages.
10 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello,
We’re delighted to hear your tiles arrived on time and in perfect condition. It’s great to know Ryan provided a professional and friendly delivery service. Thank you for sharing your experience.
Kind regards,
Starel Team
Great slabs, helpful driver
Great slabs, very helpful driver Don.
10 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Joe,
We’re pleased to hear you’re happy with your slabs and that Don provided a helpful delivery service. Thank you for your feedback.
Kind regards,
Starel Team
Fantastic deliver
9 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Jorge,
We’re delighted to hear you had a fantastic delivery experience. Thank you for your feedback and support.
Kind regards,
Starel Team
Antwoord van Starel Stones
Hello Taras,
We’re happy to hear Ryan provided such quick and friendly service. Thank you for your feedback, and we’re pleased you had such a positive experience.
Kind regards,
Starel Team
Great delivery driver don
Great delivery driver don. Very helpful.
Wish the the office was as forgiving to deal with
7 juli 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello
We’re delighted to hear Ryan provided such quick and friendly service. Thank you for your feedback, we really appreciate your support.
Kind regards,
Starel Team
one of the worst companies I have ever dealt with
Ordered a vanity unit from them with an expected delivery of 4 weeks. It took 9 weeks. Extra delays incurred us extra labour costs too, not that they cared. When delivery was finally due I asked for a photo of the top as I just knew the company felt so incompetent that mistakes would be made. They sent no photo and instead delivered someone else's marble top. They did nothing to compensate for this mistake. Communication is the worst I have experienced from any company. I confirmed via phone that I ordered a splash back and they said yes but nothing turned up and they tried to make me pay another £400 if I wanted one. Didn't want to give this company a penny more so I am left with an unfinished product. The marble could be nice but it arrived scratched and damaged and the company don't care to reply about it. AVOID this company if you want to save yourself months of stress and financial loss.
30 juni 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Jessica,
We're sorry to hear that you were disappointed with your experience.
Our team has worked closely with you throughout your order and has done everything possible to resolve the issues that arose. Your original order was placed with a Calacatta White worktop, which unfortunately led to the initial misunderstanding regarding the worktop supplied. As soon as this was identified, our team acted quickly to rectify the mistake and arrange a replacement as soon as possible. We sincerely apologise again for this error.
With regard to the splashback, this was not included as part of your original order. Our team offered a very generous discounted price as a gesture of goodwill. Unfortunately, we are unable to negotiate beyond our agreed pricing or provide additional products free of charge. While we always try to help where we can, there are limits to the level of discount we can offer on items that were not originally purchased.
We appreciate all feedback, and we're sorry that we were unable to meet your expectations. Our team genuinely worked hard to assist you throughout the process, and we wish you all the best with your completed project.
Kind regards,
Starel Team
Excellent range of marble slabs and…
Excellent range of marble slabs and appreciate the transparent pricing. Marian was very knowledgeable and a joy to be shown around by
26 juni 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Cathy,
We’re delighted to hear you enjoyed our range of marble slabs and appreciated our transparent pricing. It’s great to know Marion provided such knowledgeable and helpful service during your visit. Thank you for sharing your experience.
Kind regards,
Starel Team
Ordered 8 samples they only sent 6
Ordered 8 samples they only sent 6. Requested they either send the missing 6 or refund me can’t get any response from this company despite multiple emails. #100848
10 juni 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello,
We're sorry to hear that your experience did not meet your expectations.
We'd like to clarify that you ordered seven samples, and all seven were dispatched. In cases where we do not have a cut sample available for a particular material, we include a similar alternative along with a note explaining the substitution, so customers can still get an idea of comparable colours and finishes.
We also want to note that our samples are provided free of charge, with customers only paying the delivery cost.
Our team is currently in contact with you via email and is actively assisting with your query. We're committed to resolving any concerns and will continue to work with you to find a suitable solution.
Thank you for your feedback, and we appreciate the opportunity to assist you further.
Kind regards,
Starel Team
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