Fantastic customer service experience with Starel Stones so far! In particular Sophie has been incredibly helpful, going above and beyond to help us work out the tile quantities, answer all our questi... Toon meer
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Lees wat reviewers zeggen
Magarita from customer services and Alex were extremely helpful in pushing through an order to be shipped for tiles we were short off to complete our works and meet our deadline to complete our works.... Toon meer
Just placed an order for floor tiles after already getting samples and writing a good review on here about the sample process. However now I’ve ordered, I have received absolutely no confirmation of o... Toon meer
Bedrijf heeft geantwoord
Starel bring both good and bad: The good: great products and a decent prices, excellent craftsmanship. The bad: lead time can be huge. If your product isn’t in stock then you can be waiting 5-6... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Starel Stones is a family run business specialized in manufacturing first-quality natural stone, marble mosaics, tiles and basins. With a large UK stock and factory located in the Mediterranean, we offer a wide range of natural stone colours and mosaic patterns. With high tech factory machinery, we are able to offer custom production of any size mosaics and tiles.
Contactgegevens
7& 8 Standard Way, PO16 8XB, Fareham, Verenigd Koninkrijk
- 023 822 50503
- enquiries@starelstones.co.uk
- starelstones.co.uk
4,5
Uitstekend
853 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great selection of slabs to chose from!
Great selection of slabs to chose from!
Very informative and helpful staff….well worth a trip to the slab showroom in Southampton !
27 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Jean,
Thank you so much for your kind words!
We’re really pleased to hear you enjoyed the range of slabs and found our team helpful and informative. It means a lot to us that you’d recommend a visit to our Southampton showroom.
Kind regards,
Starel Team
Such an amazing team
Such an amazing team. From initial contact with Julia over email to arrange for me to personally come down and select my tiles. Then on arrival, I was running late and the team waited for me. I was met by Sophie and she was so accommodating. She stood with me while I selected the tiles at 5.00pm on Friday. Thank you so so much Julia and Sophie. Very kind team.
27 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Manpreet,
Thank you so much for your kind words. We’re really pleased to hear you had such a positive experience with Julia and Sophie and that everything went smoothly on the day. We appreciate you taking the time to share this.
Kind regards,
Starel Team
he was great and loads of help
he was great and loads of help, Steve is the best driver we have had :)
27 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Urszula,
Thank you for your feedback. We’re glad to hear Steve provided great service.
Kind regards,
Starel Team
Great service by Sophie and Alex
Great service by Sophie and Alex. Beautiful marble products.
27 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Charlotta,
Thank you for your kind feedback. We’re glad you’re happy with the marble products and service.
Kind regards,
Starel Team
Antwoord van Starel Stones
Hello,
Thank you for your kind review and for your continued support. We look forward to serving you again soon.
Kind regards,
Starel Team
GREAT SERVICE
Julia at Starel Stones was fantastic, great communication from start to finish and all products arrived safety!
Would recommend!
25 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello James,
Thank you for your lovely feedback. We’re delighted everything arrived safely and that you had a great experience with Julia's service.
Kind regards,
Starel Team
Julia has been extremely helpful and…
Julia has been extremely helpful and super efficient.
25 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Concha,
Thank you for your feedback, we really appreciate it.
Kind regards,
Starel Team
Very friendly Driver very helpful
Very friendly Driver very helpful, we do recommend him 100%
25 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello,
Thank you for your kind review and for your continued support. We look forward to serving you again soon.
Kind regards,
Starel Team
Fast delivery and great products
Fast delivery and great products! Excellent service
24 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Bradley,
Thank you for your kind words! We’re really glad you’re happy with both the products and the service.
Kind regards,
Starel Team
Over 3 monts of promises and no funds
I'm extremely disappointed with the service from starel stones. Myself order was initially promised for delivery in January, but faced multiple misleading and missed self-imposed deadlines before it finally arrived.
To make matters worse, delivery was incomplete.
I'm still missing 30 verde borders and 7 verde green corners. I have tried to resolve this multiple times, sending emails 12th and 18th, 24th of March and leaving several voicemails, bit recieved no response.
My advice: hope your order works for you, and it is actually in stock, otherwise you may ruin into the same issue I have. It is impossible to complete myself project without these parts, and total lack of communication since delivery has been unacceptable.
Since posting here I been contacted and we have moved on forward to resolve this issue. Still not there but making progress. Will have to say thank you to Alex for reaching out to help with the issue.
12 maart 2026
Review zonder uitnodiging
Great product and customer service
Great product and customer service
23 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Thank you for your kind review Emma!
Lovely guy
Lovely guy, didn’t have any trouble with unloading quick and easy and we got on with the driver really well
23 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Colt,
Thank you for the great feedback! We’re glad your slab delivery went smoothly and that you had a positive experience with our driver.
Kind regards,
Starel Team
I would like to extend my sincere…
I would like to extend my sincere thanks to Alex for her outstanding support with my project. She was incredibly helpful, professional, and a pleasure to work with. I would highly recommend her.
20 februari 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Natalia,
Thank you so much for your kind words! We’re thrilled Alex could provide such great support and that you had a positive experience.
Kind regards,
Starel Team
Marble Shower Tiles - Fareham
Visited the showroom in Fareham and was greeted by the lovely Alex and Sophie. Some great ideas and really some of the best natural marble I’ve seen. All in stock so that’s my weekend ruined !
20 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello, thank you for visiting! We’re delighted you enjoyed the showroom and our marble selection, and that Alex and Sophie made your experience so enjoyable. Good luck with the installation!
Alex and Sophie were very helpful
Alex and Sophie were very helpful
Great service
20 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Brad,
We are happy to hear this! Thank you for taking the time to leave a review about our team’s customer service.
Kind regards,
Starel Team
Based on the samples and service I’m buying! 5 🌟
1. Website is excellent and really easy to navigate and find what you are looking for
2. Colour representation on the website is like for like with the samples sent
3. You don’t pay for the samples and really to my mind only a nominal shipping fee
4. The samples arrived promptly via DPD which is in my experience a really good indication of customer service standards as DPD are super reliable.
5. Finally and probably most importantly, the samples are absolutely beautiful and exactly what I was looking for, so I will be ordering for our hallway project today and will mostly likely when we get around to it will use Starel for the bathroom too!
4 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Janine,
Thank you so much for your fantastic review! We’re delighted that you found the samples, website, and delivery process so helpful, and that the samples are exactly what you were looking for. We can’t wait to assist with your hallway project and look forward to helping with your bathroom when the time comes.
Kind regards,
Starel Team
Starel Stones "Alex and Sophie" were so helpful …
Starel Stones "Alex and Sophie" were recommended by a contractor, my doubts were rapidly quashed. Helpful, Knowledgeable and Reliable. Order arrived within 2 weeks. Thanks Starel Stones 👍
11 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Roger,
Thank you so much for your kind words! We’re thrilled to hear that Alex and Sophie were able to help and hope you’re enjoying the products. We look forward to assisting with any future projects!
Kind regards,
The Starel Team
If I could give this company zero…
If I could give this company zero stars, I would. I have tried multiple times to contact them, but the phones go unanswered and emails are only replied to when they feel like it. I have repeatedly asked for a manager (Alex or Steve) to call me back, yet this has never happened.
At this point I am completely at my wits’ end. I would strongly advise avoiding this company — there are far more professional and reliable stone suppliers out there.
17 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Margaret,
Thank you for your feedback.
We’re sorry to hear you’re unhappy with your experience and any delays in communication. I understand a senior manager has contacted you regarding your query.
Kind regards,
Starel Team
1st time using this company after…
1st time using this company after shopping around Unmatched Stone Quality. Their slabs and tiles feature breathtaking that feel one-of-a-kin brilliant to deal. Just excellent from start to finish.
3 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Troy,
Thank you so much for your kind review! We really enjoyed welcoming you to our slab gallery and are delighted to hear your project was completed successfully.
Kind regards,
The Starel Team
Look no further! From first contact to survey to…
From first contact to survey to installation, Starel stones were first class. I know where I will be going for all my marble needs from now on.
13 maart 2026
Review zonder uitnodiging
Antwoord van Starel Stones
Hello Paul,
Thank you for your wonderful feedback! We look forward to helping with all your future marble projects.
Kind regards,
Starel Team
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