StarTrack Reviews 

Avoid Startrack if you are regional. I had a package arrive at their Bundaberg depot and sit there for a number of days. As I grew more desperate I called their support line to arrange a collection form the depot. Despite being told 3 or 4 times that the depot would call.......nothing. A case was raised and was told I would be called back by the case manager........nothing. Can't believe this mob are associated with Aust Post! Now a week since the package arrived in Bundy and still waiting. Avoid if at all possible.

They made no attempt to deliver package don’t trust them

Customer support does nothing to help. I contacted them to tell them that the delivery driver didn't even attempt to deliver my parcel as I was home all day for it, and they didn't even knock on my door. I saw the Indian driver leave. As soon as he left without delivering my parcel, I called support, and they basically said "Sorry we can't do anything as we can't contact them. They have to stay on their route and can't come back. You have to go pick it up at whichever parcel they drop it off to."
Wtf??? So basically I've wasted my time waiting at my door for this parcel, and now I have to take more time out of my days to go pick it up? I paid for delivery and they won't deliver. Absolute donkeys.

I originally missed the 1st attempt at delivery, (yesterday) I was looking at a 1hr return taxi to collect. I was rang the same day, and the kind fellow arranged for re delivery the next day. (Today).
I have received my parcel, all is well

Card left alleging attempted delivery but at the time alleged we were home!! There was NO ATTEMPT TO MAKE CONTACT.
Then consignment number on card left was incorrect.
Then, after finally getting through, I was told that the consignment number left on the card was incorrect!!

Star Track you need to get a new CEO look at your reviews there’s an avalanche of negative feedback.
Where’s the bloody trade union come on the aussies are looking for help here give the company a shake up pleeese 🥺 Australia 🇦🇺 land of the free
Now prove it!

I’ve been home all day waiting for a “signature needed” parcel. Suddenly received an email claiming that delivery was attempted but failed because I wasn’t home! Do better, StarTrack. What a misnomer.

I ordered a new modem from my internet service provider. I was told it would be delivered by 04/08/26. Shortly thereafter I received an email from star track. The email contained the tracking number for my modem.
I knew from the moment I saw star track on the email that it would go wrong. Because it always does. My previous experience with this company has involved lost parcels (never to be seen again), broken, damaged or other results of mishandling, and even one in a neighbours front yard shrubs.
The parcel delivery was Sydney to Sydney.
The tracking shows its route so far has been; Sydney - Green acre (NSW) - Brisbane (QLD) - Melbourne airport (VIC) - Sunshine West (VIC)
I don't know if it will even turn up, if it does it will be beaten and/or broken. Because that's how it always goes.
I make it a rule not to buy anything online that will be shipped by star track. This time I had no choice, and in fact was led to beleive it was being sent by Australia post.
In the meantime I guess I'll have to buy my own router and spend a few hours listening to hold music to sort this out with my ISP.
Do not use this company.

Companies like StarTrack create the need for a zero star review system. I had a missed delivery, no big deal. So I entered the details on the missed delivery card and opted for the customer pick up option. I had to drive 30 minutes to the warehouse in Tullamarine but that's OK. I received an email the following day saying that my parcel was at the warehouse ready to pick up. After arriving I spent 10 minutes ringing the reception bell and several calls to the number provided if reception is unattended. Finally someone fronts up, enters my details into the computer and proceeded to tell me that my parcel was not ready for pick-up. It was not even in the warehouse. Absolutely disgraceful delivery and customer service.

Absolutely useless I have been waiting all day. They were supposed to deliver in the morning. They said that they had delivered it but the lazy driver didn’t want to carry a heavy package up my driveway so he snuck up and left the card without knocking without ringing the doorbell. I have spoken to him three times today they promised me someone would call me back or email me. Nothing has happened. It’s gonna cost me $500 in losses unbelievably useless.

Nothings changed. Still lying and stealing from customers, offering a service they couldnt be bothered providing. Still charging a fee to be scammed and lied to

-"StarTrack and its parent company, Australia Post, admitted to engaging in misleading or deceptive conduct between October 2018 and October 2022. They incorrectly advised approximately 11,500 business customers that no compensation was payable for lost or damaged parcels, violating the Australian Consumer Law."

Management of this scam is pond scum.

it is a disaster that is what it is. Attempted to deliver and left a card says it'll get to a collection point. I've been tracked on AusPost app, for a whole week, it says arrived at facility with no options for collection or pick up at where. More than a week later, I called the customer service after my online enquiry got ignored, and the answer I got was "You haven't contacted us for collection, it's been waiting at their depot for long enough, and they just sent it back to the sender"
I don't want to blame the customer service or anyone, but she sounds like a robot who kept repeating the same thing without acknowledge any of my question or helping to contact whoever could help this in their system.
And how am I going to contact the sender since the status is still saying "It's on its way"???

Every single time I see StarTrack I just assume I will never see the item ordered. The only solace in a Startrack delivery is knowing that at least you can watch the item tour the country before eventually disappearing into some new for of tracking error.

StarTrack deliver on the correct day about 50% of the time, if I'm generous. The customer service is shockingly bad - they NEVER call back when they say they are going to. Posting here is obviously pointless - they have a 1 star rating and never improve!

My experience with StarTrack was extremely disappointing from start to finish.

The problems began with an “attempted delivery” where no card was left, and I received no notification that the delivery had been unsuccessful or that my package had been returned to the warehouse. It was only after almost two weeks of chasing updates that I was told they couldn’t even locate the original package. As it turned out, it had actually been delivered to someone else.

The company I purchased from kindly sent a replacement, but unfortunately the experience with StarTrack didn’t improve. On the day the replacement was delivered, the tracking status still showed “delayed,” making it impossible to know when it would arrive. To make matters worse, the driver didn’t even acknowledge or speak to my daughter when she answered the door.

Communication throughout this entire process was horrendous. Trying to get information about both the missing original package and the replacement was incredibly frustrating, with little to no useful assistance provided.

This has been one of the most disappointing courier experiences I’ve had. Losing a customer’s package, providing inaccurate tracking, failing to communicate, and delivering poor customer service is simply unacceptable. I sincerely hope StarTrack improves its processes so other customers don’t have to go through the same ordeal.

I ordered 2 DeLonghi oil heaters from DeLonghi to come from Sydney. Didn’t realise they would be coming by StarTrack. They are the worst couriers I have encountered over the years and rarely deliver to your home. I had sent these to My daughter who lives on the Gold Coast Hinterland. They were supposed to be delivered today, they have been taken to Post Office in Nerang which is about 20 klms round trip. Also heavy items that my 55 year old daughter will have to pick up. Next time I order anything I will stress that I do not want StarTrack to deliver or I will cancel order. 😡😡😡

We requested a pick up on Thursday we were told between 1-5. No one turned up. Rang next day & told our pick up wasn't registered with a driver. He registered it. I sat at home all day still no one. I called at 3 they said we will investigate. Still nothing. My husband called afyer work they said we will register for Monday. We rang Monday to be told it's under investigation you will get a call by Startrack. 1pm still no one picked up parcel. Husband called & told to wait until 3pm. This is a joke right? Disgusting service. Package still not picked up.

Unfortunately startrack was the only available delivery option for my purchase. After they failed to make delivery on a Thursday just after 12:00pm, I was informed that I would have to pick up the package at their facility 70 kilometers away from my home. On a weekday before 6pm.
They are operated by AusPost, yet can’t leave a package at the local post office? Absolutely ridiculous and not really worth the $86 I had to pay to endure this AMAZING service.

I've lost count of the number of times I've been let down by Startrack. "Attempted delivery" should read "can't be fkd, I'll just say I did". So, I decided to leave a review. I work from home, and my office is a few meters from the front door. They don't even leave a note or send an email, nothing. Today I contacted a supplier only to find out my product had been at the post depot for the last 6 days (one more and it would have been sent back as uncollected). If I could give negative stars, I would.

Startrack? who are they? I've certainly never seen them.

Great driver that delivered my package way earlier than expected hidden out of view. Thanks, Gregory Brown