StarTrack Reviews 

I would not recommend using Startrack. I received a message for an attempted delivery-dispite 4 people being at the business and CCTV footage showing no one had tried to deliver my parcel. I recieved conflicting messages, directing me to collection options in which it did not recognise the traking number, one that it was still in transit, then another that I will be sent pick up instructions. It is the next day, and still no pick up information. The current email on tracking stated it was still in transit. I called Startrack. After waiting in a queue of 69 people, I was informed I will get a message to instruct where to pick up my delivery and there was nothing I could do. The item was sent 7 days ago and urgent medical supplies. This is totally unacceptable. I will be instructing all my suppliers to not use Startrack. I don't know how they are still in business!

I waited for a signed for delivery. Order number 420200D29630 to postcode 6038
Nobody knocked on my door. I instead got a card saying sorry you were out and my package was at Yanchep Courier Service 6035. Quoted " Sorry we missed you. While you were out we attempted to make a delivery. Please see the reverse side for delivery & pick up options. Startrack.com.au
The options were, please collect your parcel from Yanchep Courier Service or a complimentary free re delivery with contact number.Trading hours 5.30 am to 8.30 am. I was in when they called but there was no knock on front or back door as anticipated. I rescheduled the delivery. This time my husband was in. Again we received exactly word for word the same card saying sorry we missed you. Neither my husband nor me were happy that the Courier did not knock on the door. Intact we concluded that the courier did not bother trying to deliver it but instead put a card through letter box. I voiced my complaint by text to the redelivery number and left a voice mail querying whether the courier was doing their job properly and suggested others too were missing deliveries and that this is laziness not going to the door. I also left a voicemail. The woman in charge of receiving calls told me, he knocked in your garage door. That he has values in the $1000.00's in his van and cannot come to your door. She said everyone on your lane knows that. I tried to tell her everyone clearly doesn't. I didn't know. I did not call her any names. I did not swear. I tried to reason that I was let down because nobody informed me of how they deliver. This is my first experiences with them. But she shouted over me. Saying the courier could come back in an hour & a half. But I had to go to work. I kept trying to tell her that I had no knowledge that they didn't come to door. She replied everyone in your lane knows that! She kept shouting over me then hung up. My parcel has now been sent to a different post office for me to collect tomorrow. I have studied the card left. Had she not clarified they don't come to your door, my package would have kept being missed and the sorry cards would have piled up at my end. There is nothing on those cards clarifying they don't come to your door. Or that you have to sit near your garage to wait. Neither did the lady initially clarify this when we first rescheduled delivery. Their assumption that everyone all ready knows that cost me time, money, annoyance and being shouted at and hung up on.

Unless my clock is wrong..The time he put was actually 10 mins ahead..meaning we are not at that time yet that the card was left in my letterbox..Just got to laugh and roll with it.I was looking forward to openong parcel on the day I am home..Will pick up once more from PO tomorrow.

Same problem every time I have a delivery from star track and Australia post, no attempt at all to deliver the parcel it's taken to the nearest post office and I have to pick it up. Tracking says I'm not home even tho I'm sitting here waiting for my meds that I pay a lot to be express delivered.

If I could give zero stars I would. I was home and not only that, my front door was OPEN!! and there was no “attempted delivery” made. If I did my job like this crowd, I’d get the sack. It was also sent to a collection point no where near me. I no longer own a car so now have to pay for an Uber there and back to collect it. God awful company.

Today I had an attempted delivery by Startrack saying no one was home however there was a house full of people . The driver did not knock on the door or ring the doorbell and just left leaving me to chase up the parcel. Who doesn't knock on a door. Is this their policy. Their service is disgraceful as it has already taken nine days to get here and it was supposed to be express shipping. I have seen bad reviews about Startrack and they obviously haven't taken any notice of them because they are still doing it. Australia post should seriously consider dropping this carrier as they are totally unreliable .

I ordered some urgent medical supplies from a supplier on the Gold Coast. This supplier told me it was an Express service, and I should receive it the next day. It never arrived so I contacted Star Track to enquire about the parcel. They told me the medical supplier selected the wrong service (express post). Instead, they should select 'Premium' service for next day delivery. I rang my medical supplier and they insisted Startrack was wrong. Anyway, Startrack informs me I should receive it by 'the end of the week'. You mean for an Express next day delivery?? Thanks Star Track for this. Terrific!! They then asked me to drive 50 km to their Tullamarine depot to collect the item but when I arrived they said it went missing!! Unbelievable? But it is TRUE. Right now, they are still searching for the missing parcel. Wow..

Appalling service - would give minus stars if I could. Ordered an item and unfortunately the sender chose startrack. Waited weeks, no sign of the parcel. Eventually rang sender and they managed to identify that Startrack said an attempted delivery had been made a few weeks ago and it was now at a post office. This is false and the delivery person fraudulent. NO attempt was made to deliver - I work from home and was in the date and time they said delivery was attempted; there is also a reception open 13 hours a day, in fact Auspost deliver all post there daily (as the reception staff place in individual mailboxes) !!!!. If they had attempted to deliver I would have answered a buzz and/or they would have seen the reception and left it there. No card left anywhere to explain where the item was dumped ( a local post office but of course not the nearest). I assume the delivery person could not be bothered (they clearly never attended the correct building) and went for a coffee or something and just dumped it at the post office. It would be useful to have known that though (even though they are actually contracted to attempt delivery to the address on the parcel! ). Rang startrack after talking to the sender - worse than useless, washed their hands of it and said its with AusPost now and cannot be delivered to the address they were supposed to deliver it too, and that they can do nothing and that I need to contact Auspost. They report that cards are not left and emails are sent instead but I still have not received one from a delivery person or Startrack to say where the parcel was being dumped. Now nearly out of time to collect from post office as the post office return if not collected (although how anyone is meant to know its there is anyone’s guess) - they of course did not dump it at my nearest post office so have to go out of my way to collect a parcel (park, queue, collect -all after an hour on phone calls trying to find out where it is). No responsibility or accountability by Startrack - the customer is clearly not valued or important to them if not a major that can provide them with big $$. On asking about contacting the post office branch to ascertain if the parcel is still there, Startrack refuse to give out the branch number and said to go through Austpost number.... 20 min wait on this for Auspost to refuse to provide any information as they say the responsibility is Startracks (both are Auspost companies). If you have any option...AVOID Startrack!

Since my chemist changed from Australia post to startrack the tracking has been wrong every single time for months.
Never , ever is has it been correct.
What used to take 3 days now takes nine days.
Ping ponging my medication all around the state, promising next day delivery every day , for nine days.

Lost my parcel after an attempted delivery. Then told me the Tracking / Consignment number was incorrect and that they couldn't locate it. After corresponding with them several times they sent me an email which stated that they still couldn't find it and any further correspondence from me would be ignored and the case was close. The very next day an older gentleman in a white truck handed me the parcel. This was a month later from the original delivery attempt, the tracking number on the parcel matched the Tracking number on the missed delivery card which matched the tracking number on Ebay ie: They still couldn't find the parcel on their system yet it was delivered to me. Useless and worthless business AVOID IF POSSIBLE!

Just the worst.
Called up to ensure pickup was booked correctly as parcel needed to go out that day, was promised it would over the phone.
Called up end of day as I was emailed "futile delivery" Parcel not ready. No courier had showed??? Parcel sitting wrapped, labelled at front of workshop, me sitting at my desk all day waiting.
They said they'd rebook for the next morning for me.
Called at midday the next day as no one had showed, they said they had no booking??? & no record of my conversation with previous representative that had promised to rebook it for me?
Told me they'd rebook the next day. I told them to not bother as they'd promised to show up twice and didn't.
Ended up having to drive to a post office and express post instead.

Total waste of time. Don't bother turning up, & do nothing to resolve, or lie about doing something to resolve. Also each time i called was average 40 minutes on hold

Will be suggesting that my company change couriers

Answered bell to receive delivery. Got note it had been delivered to post office because "no one was home", despite the delivery person literally speaking to me on the intercom to ask me to come down. Blatant dishonesty.

Waited in yesterday (7 Jan) only to get a message to say they tried to deliver my parcel and have left a card.
No card was in my post box so I rang. They said the driver had a photograph of where he tried to deliver.
I asked for it, and it was not my home, but a place around the corner - not even the same road. They said they would redeliver today.
I was walking home and received a message to say they had again tried to deliver but without success.
I then saw the driver parked outside our building and ran over to him.
He said he had the parcel but refused to give it to me as it had now been recorded that it was to go to the Post Office. Despite all my pleas, he refused to give it to me.
What a complete waste of time Startrack Express are.
Not the first time we have had trouble with them, but I hope I never have to deal with them again!

Absolute incompetence. I was home waiting for a delivery and 30 mins before the delivery window that it was meant to arrive in, I get a message saying its at the post office as no one was home! No card, no attempt to deliver. I have cameras and can prove no one attempted to deliver the parcel. The poor folk at the post office were inundated with customers trying to get their parcels as the same the thing had happened to many people in our area. I rang Startrack to complain but they are not interested and basically fobbed me off. If I have a choice I would NOT use them again. Sadly, this is not the first time this has happened and won't be the last in my opinion. It's not rocket science. Go to the delivery address and deliver the parcel! Do better Startrack.

CRAP SERVICE!!!!! I Would rather walk and deliver than use this company!!!! Job was to be delivered 2 days ago. Put in a request. They said they would contact me.......guess what???? NO CONTACT!!!! VERY UNPROFESSIONAL!!!! Can't give less stars unfortunately!!

Easily the worse delivery company in Aus. Wont leave you package when told and then it wont be at the post office they tell you. You have to go in a week later and your package may be there. Honestly if you see that your package will be delivered by them I strongly advise you find another way.

Terrible, delivery driver lies about wrong address, this is after the item was at the depot for 1 week. Asked them to leave at the post office but the system will not allow due to the lodgment from the supplier /sender. I will avoid any supplier that uses Star Track. There are plenty of good courrier companies out there so we really do not need this one.

Startracks "attempted delivery" is a blatant lie. Home all day, no card left just an email to collect from the post office, this has happened before. This is fraud. Australia post hang your head in shame.

Don’t deliver to the address, just drop (possibly ALL their parcels) at the local AustraliaPost mail centre. I was here ALL day, no delivery was attempted. I paid for delivery to my home address, I will be cancelling the purchase with the provider, seeking a refund… demanding a refund… and purchasing from a competitor that doesn’t use StarTrack! It’s practically a scam and very close to fraud.

email sent to me that the good was delivered, did not see it, emailed them, and they replied with a photo of GPS of the delivery vehicle. The car did not stop in front of the house, after that, never heard from them, even I emailed again.