Well it has taken me over a week to deal with this return issue with Frazer plus whom I did purchased the goods from.and it's been back n forth on the phone even via emails as well which takes days to... Toon meer
Bedrijf heeft geantwoord
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The caravan waste carrier I bought was missing a small part. I emailed the company and a box of spares including the part I needed was with me within 2 working days... cannot fault this, great custome... Toon meer
Bedrijf heeft geantwoord
I purchased a couple of items that needed to be replaced and i must say that Lorraine in returns sorted me out no problem, refreshingly easy.
Bought my pressure washer through studio, had it in the box a couple of months before the sun started shining for me to be able to use it. Within 30 minutes the tube split causing the pressure to drop... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Auto-onderdelen groothandelaar
- Luifel leverancier
- Kampeerwinkel
- Tuin
- Camperwinkel
- Seizoensproductenwinkel
Geschreven door het bedrijf
The UK's leading B2B supplier of automotive, leisure and garden accessories. Established in 1986, The Ace Supply Company Ltd is the UK-based parent company of Streetwize Accessories. Our flagship brands include Streetwize, Leisurewize, Gardenwize and Streetwize Mobility. Our office headquarters are in Sale, Manchester, and our warehouse is in Wythenshawe, Southmoor Industrial Estate. We have an extensive product range, with over a thousand products under the Streetwize name. From accessories that give your car a new look and feel, high-grade tools and equipment for tackling roadside repairs to the latest innovative gadgets that make your vehicle journey more safe and secure. We also stock car maintenance and car valeting accessories too. Across all our product ranges, we do our utmost to provide the best quality products. In recent years, we invested heavily in our quality control department to ensure our products are thoroughly tested and checked to make sure it meets our high standards. But more so, we’re always improving. We’ve never rested on our laurels and we’re always working hard, learning new trends and expanding our wealth of knowledge of the market. Through constant innovation, improving our branded packaging & messaging and building our range through in-depth market research, we have become one of the most trusted household names. We have something for everyone.
Contactgegevens
Marsland House, M33 3AQ, Manchester, Verenigd Koninkrijk
- 01614478580
- Support@Streetwize.co.uk
- streetwizeaccessories.com
4,5
Uitstekend
276 reviews
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Reageert doorgaans binnen 1 maand
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Problem with solar lights
I had a problem with a set of solar lights which I received as a gift.I contacted customer support/service
and received a very helpful and quick response from Amanda. Makes a refreshing change in this day and age.Well done
18 juni 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you so much for your kind words! We are really glad we could assist you with the solar lights issue, and we truly appreciate you taking the time to share your feedback. It’s always a pleasure to know our customers are satisfied, and I’ll be sure to pass your compliments along.
If you ever need any further assistance, please don’t hesitate to reach out. We are always here to help!
Wishing you all the best,
Amy C.
I needed a pull handle for my 50 litre…
I needed a pull handle for my 50 litre water container. After searching and not being able to source one. I emailed streetwize support. I had an email the following morning advising that streetwize could get one to me. I paid over the phone and handle was with me in a couple of days. Very happy and customer service was excellent.
28 mei 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that we were able to assist you in sourcing the pull handle for your 50-litre water container and that everything arrived promptly.
Providing helpful, efficient customer service is something we take great pride in, and it’s wonderful to know that our support team was able to meet your expectations.
If there's anything else we can help you with in the future, please don't hesitate to get in touch.
Regards,
Amy
Asked for advice and was offered…
Asked for advice and was offered replacement parts straight away, what more can you ask for?
12 mei 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you so much for taking the time to leave a review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
Please remember that we're always here to help! If you ever have any questions or need assistance in the future, don't hesitate to reach out. We're just a message away and happy to support you whenever you need us.
Thanks again,
Amy
Shocking if could give it no stars i…
Shocking if could give it no stars i would had an order through strudio Streetwize Solar Bucket Fountain the box was badly damaged and the bird was missing you put the top of the fountain I emailed them after they was not not answering to studio over a week now been fighting for this to be picked up i sent photos of how bad the box was and they wanted a photo of the missing bird .This has stressed me out so much over the last 2 weeks .
19 april 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Thank you for taking the time to share your experience, and we are truly sorry to hear about the issues you've faced. We completely understand your frustration, and we want to sincerely apologise for the stress and inconvenience this has caused you.
A collection has been arranged for today, and we are committed to resolving this matter as quickly as possible.
If there’s anything else you need or if you have further questions, please don’t hesitate to reach out. you can email me directly at amy@streetwize.co.uk
We genuinely appreciate your patience and hope to make things right for you.
Regards,
Amy
Excellent Customer Service
This is the second time in a year I’ve contacted Streetwize for replacement parts for my garden solar fountain. Once again I received excellent and prompt service from their customer support department.
22 april 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you so much for your kind words and for taking the time to leave such a positive review! We're really pleased to hear that you've had consistently great experiences with our customer support team.
It's always a pleasure to help, and we're glad we could get your garden fountain back up and running. If you ever need anything else, don't hesitate to reach out!
Many thanks,
Charlotte
Excellent service
Emailed for an item not listed on the site.
Staff very polite and efficient.
Really fast response and very quick turn around.
Happy days.
23 april 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Brian,
Thank you for your wonderful review! We're so glad we could help you find what you needed. We appreciate your feedback!
Many thanks,
Charlotte
Super helpful
Super helpful, quick responses.
Thanks for your help
23 april 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Matt,
Thank you so much for your kind words! We're thrilled to hear you found our support helpful and quick. We're always here if you need anything else!
Many thanks,
Charlotte
impossible web site to order off
impossible web site to order off , purchased elsewhere.
didn't realise it was trade only
10 april 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you for reaching out. I'm sorry to hear you had trouble placing an order on our website. Please note that we supply exclusively to trade customers, so individual customers are unable to purchase on our website.
If you're interested in setting up a trade account with us, feel free to give us a call using the number listed on our website — we’ll be happy to assist you.
Many thanks,
Charlotte
2000W Streetwize Pure Sine
I have a 2000W Streetwize Pure Sine Wave Inverter and had a query regarding whether I should add a fuse between the Battery and Inverter due to mixed advice from a FB Page I belong to. I contacted Streetwize Support via email and I had a response the next day from Amanda advising me that I did not need to add a fuse due to all the inbuilt safety features of the Inverter. However she said that if I wanted to she told me what fuse and size I needed. Excellent response time and advice from customer service. Thank you Amanda.
11 april 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Mr Miller,
Thank you for taking the time to share your experience! We're really pleased to hear that Amanda was able to provide you with clear and helpful advice regarding your inverter setup, it's great to know our team could give you the clarity and support you needed. We'll be sure to pass along your thanks to Amanda. If you have any more questions in the future, don’t hesitate to reach out!
Kind regards,
Charlotte
I had a problem with my tracker..
I had a problem with my tracker... customer service were very efficient and helpful.
1 april 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Mr Walsh,
Thank you for your review! We're sorry to hear you had an issue with your tracker, but we're really glad our customer service team could help you out quickly and efficiently. If you ever need further assistance, we're always here to help!
Kind regards,
Charlotte
Two ton bottle jack that lifts the car…
Two ton bottle jack that lifts the car 4” can’t even get the wheel off the floor. Not real up to the job. Other bottle jacks I have used have a telescopic centre to get the height required to lift the wheel in the air but not this one.
15 maart 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Thank you for your feedback, and we're sorry to hear the bottle jack hasn’t met your expectations. We understand how important it is for the jack to provide sufficient lift, and we appreciate you highlighting this issue.
We’d really like the opportunity to look into this further and help you find a suitable resolution. Please message us directly so we can assist you one-on-one and ensure you're fully supported.
Thanks again for bringing this to our attention – we’re here to help.
Please email orders@streetwize.co.uk
Regards,
Amy
Having purchased a power sprayer from the NEC show a…
Having purchased a power sprayer from a shop selling Streetwize products i found that a part was missing from the box, contacting Streetwize they got back to me quickly and resolved the issue sending a replacement out within a couple of days. Excellent customer service.
Would be happy to buy other products from them.
Rob H.
23 februari 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Mr Handford,
Thank you for getting in touch with us, we are happy to hear we were able to help with your power sprayer! We appreciate your kind words and your review, your feedback means a lot to us!
Kind regards,
Charlotte
Faulty plug
Had an item delivered with a faulty plug and had a very quick response via email and a new one sent out straight away.
Very good service compared to other companies I’ve used.
9 januari 2025
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Jamie,
Thank you so much for your kind words! We're really glad we could resolve the issue quickly for you. We always aim to provide fast, hassle-free support, and it's great to hear that you had a positive experience with us!
Kind regards,
Charlotte
Had an issue with an accessory on a…
Had an issue with an accessory on a product that I recently bought. I contacted Streetwize who were very helpful in sending me a new accessory quickly, which solved the problem.
12 november 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Gemma,
Thank you for your feedback! We're glad to hear that our team could assist you quickly and resolve the issue with your accessory. If you ever need further assistance, don’t hesitate to reach out!
Kind regards,
Charlotte
A company not very interested in the planet....
Please just be aware that there is no interest in your product after the warranty period is up.
I have a heavy duty battery charger here which no longer works.
"Amanda" showed no interest at all in its repair.
The inference of her emails is that I must throw it away and buy another one which at £400 I have no intention of doing.
regards
David
ps I have allocated two stars as amanda has at least been cooperative in returning emails and also the unit is easy to access.
(the emails I ahve had returned to me are non committal evasive and frankly not very helpful...... outside the warranty period. )
...................................................................................
6th November
There is no way on this forum to reply to Charlotte's note (6th November) directly but I would suggest to her team that batteries do habitually fail and that is the first thing to replace in any queries regarding jumper starters in general.
Replacing the battery itself (perhaps ironically) is the first place to start and this company has been unable to supply that part.
7 november 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi David,
Thank you for reaching out and sharing your feedback with us. I'm sorry to hear about your disappointment with the options available after the warranty period for your charger.
I understand how frustrating it must feel to not have a solution in place for a product. Our warranty policy is in place to ensure that we can confidently assess and address any issues within a specific time frame, as diagnosing causes becomes more complex as products age and factors outside our control, such as usage or environmental conditions, can influence performance.
I regret that we are unable to provide replacement parts for this specific model outside of the warranty period, and I apologize if this was not communicated clearly. We appreciate your candid feedback about the support process, and I’ll ensure this is shared with the team to improve how we handle inquiries like yours in the future.
Thank you again for your understanding, and please let us know if you have any other questions or if there’s any other way we may be of assistance.
Kind regards,
Charlotte
Tracking 3 cars on a car event
I needed to find a way of tracking 3 veteran cars on the London to Brighton Veteran Car Run and purchased 3 Streetwize trackers to do the job.
Streetwize support were incredibly helpful in setting up an 'account' to enable me to track multiple units on one mobile phone. Prompt, efficient replies to my emails and the trackers worked perfectly.
3 november 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Thank you so much for your thoughtful review! We're thrilled to hear that the Streetwize trackers worked perfectly for tracking the veteran cars during the London to Brighton Veteran Car Run. It's great to know that our support team was able to assist you efficiently and that the setup was easy to use. Your feedback means a lot to us, and we're happy we could help make your experience a success. Thank you again for choosing us!
Best regards,
Amy
I have been using this tracker since…
I have been using this tracker since February this year and it’s a brilliant device and excellent value for money. The support team responded to my query promptly ( new phone lost my login information! )
Highly recommend device and company.
7 november 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you for sharing your experience! We’re so glad to hear that the tracker has been a valuable tool for you and that you’ve found it to be excellent value. It’s great to know our support team could quickly help you get back on track after switching phones. We appreciate your recommendation!
Kind regards,
Charlotte
Just like to say a very big thank you…
Just like to say a very big thank you to Silvia, Amanda and team at Streetwise on the professional way in which they dealt with an issue I had with a faulty product. Absolutely second to non with a customer first attitude. Thanks so much guys I will be purchasing from you again without hesitation.
1 november 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Mark,
Thank you so much for your wonderful review! We're thrilled we could assist you with your issue and provide the level of service you deserve. We truly appreciate your kind words and your confidence in us. Our goal is always to put customers first, and it's fantastic to know that we were able to make a positive difference for you!
Many thanks,
Charlotte
Excellent service
Our awning poles were bent in a recent storm. I contacted Streetwize by email on monday night and by Wednesday am the new poles where on their way to us. Fantastic service thank you. Great and efficient
23 oktober 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Thank you so much for your kind words! We're thrilled to hear that you were happy with our service and that we could help get your new awning poles to you quickly. If you ever need anything else, don't hesitate to reach out. Thanks again for your support!
I bought a water streetwize water…
I bought a water streetwize water feature from Kevin Blake of Camping online .. when it arrived two of the parts were miss. When I contacted him first he said LED light was built in.That is not true the he said don't do parts send it back and I will check it over then refund.... I sent an email to streetwize about this next morning I was emailed by Amanda from streetwize she arranged for the parts to be sent out no extra charge..This is one of the best customer service I have had in a long time. I would not hesitate to buy one of there products in the future. Thankyou Amanda for quick friendly professional response...
15 oktober 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Dave,
Thank you so much for sharing your experience with us! We’re delighted to hear that Amanda was able to resolve the issue quickly and ensure you had everything you needed for your water feature. It’s wonderful to know that you found our customer service helpful and efficient!
Many thanks,
Charlotte
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