Well it has taken me over a week to deal with this return issue with Frazer plus whom I did purchased the goods from.and it's been back n forth on the phone even via emails as well which takes days to... Toon meer
Bedrijf heeft geantwoord
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The caravan waste carrier I bought was missing a small part. I emailed the company and a box of spares including the part I needed was with me within 2 working days... cannot fault this, great custome... Toon meer
Bedrijf heeft geantwoord
I purchased a couple of items that needed to be replaced and i must say that Lorraine in returns sorted me out no problem, refreshingly easy.
Bought my pressure washer through studio, had it in the box a couple of months before the sun started shining for me to be able to use it. Within 30 minutes the tube split causing the pressure to drop... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Auto-onderdelen groothandelaar
- Luifel leverancier
- Kampeerwinkel
- Tuin
- Camperwinkel
- Seizoensproductenwinkel
Geschreven door het bedrijf
The UK's leading B2B supplier of automotive, leisure and garden accessories. Established in 1986, The Ace Supply Company Ltd is the UK-based parent company of Streetwize Accessories. Our flagship brands include Streetwize, Leisurewize, Gardenwize and Streetwize Mobility. Our office headquarters are in Sale, Manchester, and our warehouse is in Wythenshawe, Southmoor Industrial Estate. We have an extensive product range, with over a thousand products under the Streetwize name. From accessories that give your car a new look and feel, high-grade tools and equipment for tackling roadside repairs to the latest innovative gadgets that make your vehicle journey more safe and secure. We also stock car maintenance and car valeting accessories too. Across all our product ranges, we do our utmost to provide the best quality products. In recent years, we invested heavily in our quality control department to ensure our products are thoroughly tested and checked to make sure it meets our high standards. But more so, we’re always improving. We’ve never rested on our laurels and we’re always working hard, learning new trends and expanding our wealth of knowledge of the market. Through constant innovation, improving our branded packaging & messaging and building our range through in-depth market research, we have become one of the most trusted household names. We have something for everyone.
Contactgegevens
Marsland House, M33 3AQ, Manchester, Verenigd Koninkrijk
- 01614478580
- Support@Streetwize.co.uk
- streetwizeaccessories.com
4,5
Uitstekend
276 reviews
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Customer service second to none.
Customer service second to none.
I contacted Streetwize Accessories early on the morning Thursday 19th September regarding an air tube replacement for my caravan awning.
By the afternoon the representative that I spoken to had identified the part told me that they had one in stock and put me through to their accounts department to finalise the purchasing of the part which has now been despatched and is on its way to me.
The representative was friendly courteous and knowledgeable of the products
Great customer service an enjoyable experience.
19 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Ken,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with our customer service team. It's great to know that we could assist you promptly and help you find the right part for your caravan awning. We appreciate your feedback! Safe travels with your caravan!
Kind regards,
Charlotte
absolutely brilliant
absolutely brilliant,it said on original request form allow 2 days for reply.my reply was 4hr into this window, perfect.the lady amanda that helped me was on the ball,really good.answer was easily read and well impressed.
18 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Shane,
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience and that we were able to get back to you so quickly. Amanda will be delighted to hear your compliments. We're glad the response met your expectations, and we hope to assist you again in the future!
Kind regards,
Charlotte
Great company
What a fantastic company and customer service. I will definitely recommend and use again. Thank you
18 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you for your wonderful feedback! We're so happy to hear that you had a great experience with us. Your recommendation means the world to us! Thanks for choosing us!
Kind regards,
Charlotte
Excellent proactive service
Contacted Streetwise to source a fan for my portable BBQ which had been damaged. Having sent photos they agreed to send a replacement and didn't seek any charge. I was very pleased.
12 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Timothy,
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the service and that we could quickly resolve the issue with your BBQ fan. Our goal is to provide proactive support and ensure our customers are satisfied, so it's great to know we hit the mark. If you need any further assistance, feel free to get in touch—we’re always happy to help!
Kind regards,
Charlotte
Footpump issue
Streetwize Accessories helped me out with an issue with a foot pump problem, staff where very helpful, it's quite refreshing to deal with people who put the customer first and foremost, well done.
12 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi John,
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you with the foot pump issue and that you had a positive experience with us. At Streetwize, we always aim to put our customers first, and it's great to know that this came across during your interaction. We truly appreciate your feedback and will pass on your compliments to our staff. If you ever need further assistance, don't hesitate to reach out— we're always here to help!
Kind regards,
Charlotte
Replacement sensor …
Had a issue with reversing sensor Amanda sorted it by sending me a replacement which amazon lost when I contacted Amanda about this she sent another one next day delivery would have no hesitation in ordering from streetwize in the future
Regards sandy
23 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Dear Sandy,
Thank you for your kind feedback! We're delighted to hear that Amanda was able to assist you promptly in resolving the issue with your reversing sensor, despite the initial delivery problem. It's great to know that the replacement arrived swiftly and met your expectations.
We truly appreciate your patience throughout the process and are pleased that you're happy with the service.
Kind regards,
Charlotte
Replacement awning pump attachment
Needed a replacement pump attachment as lost the original & couldn't blow my Aldi awning up, got some attachments but they didn't fit, Aldi couldn't help but gave me contact details for Streetwize. I emailed them Monday 14.50pm & got a reply Tuesday 6.58am, Joe was very helpful & sent the part out FOC, got the part a couple of days later. Excellent customer service
30 juli 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you so much for your thoughtful review! We're thrilled to hear that Joe and the team were able to assist you so promptly in getting the replacement pump attachment for your awning. We understand how frustrating it can be when parts go missing, so we're glad we could get everything sorted for you quickly and at no extra cost. It's fantastic to know you had such a positive experience with our customer service. If you need anything else in the future, feel free to reach out!
Kind regards,
Charlotte
Free items in return for reviews.
Needed a replacement part and spoke to Amanda who said the part would be sent out to me for a charge AND a postage charge she then said she would send out free of charge if I left a trust pilot review specifically stating her name. Seems awfully deceiving now seeing the other reviews. I left 2 stars seen as I did actually receive my part.
4 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Dear Mrs Smith
Thank you for your review. We take all feedback seriously, but after a thorough check, we could not find any record of your interaction with our team, nor do we offer free items in exchange for reviews. We have also requested additional information from you but have not been contacted back. If you believe this is an error, please contact us directly so we can assist you further.
Kind regards,
Charlotte
Needed new converter wires for a…
Needed new converter wires for a converter brought a while ago, helped figure what wire, I asked how much and they sent the replacement FOC! absolutely brilliant!
Mick
5 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with us and that we could help you find the right converter wires. Providing excellent customer service is our top priority, so we're glad we could send the replacement at no cost. If you need any further assistance in the future, please don't hesitate to reach out. Thanks again for your support!
Kind regards,
Charlotte
Very impressed with the team
I needed some replacement poles after our awning suffered damage from the wind. Initially J indicated that he would come back to be in a few days time as he was on holiday (which really is exception customer service; responding to e mails from holiday!), however A took my request on board and supplied a price with details of how to progress. After paying for the items I received an e mail indicating they were being despatched and I now await delivery. Streewize offered an excellent. quick service and have kept me informed of progress throughout. I am very impressed with Streetwize and their support team.
My poles arrived (a little over 24 hours after despatch) another * to add if it went up to 6.
5 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you for your fantastic review! We're so glad to hear that you were impressed with our team and the service you received. We always strive to go the extra mile for our customers, and it’s great to know that our efforts made a difference in your experience. We appreciate your kind words and are happy that we could assist with your replacement poles. If you need anything else, feel free to reach out. We’re here to help!
Kind regards,
Charlotte
Very prompt reply.
Very prompt reply.
I had lost a fitting and a replacement is being sent to me. Excellent service from Amanda on behalf osf Streetwize.
Many Thanks
5 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi David,
Thank you so much for your kind review! We're thrilled to hear that Amanda was able to assist you quickly and efficiently. Providing excellent service is always our top priority, and it's great to know that you had a positive experience. If you need anything else in the future, don't hesitate to reach out. Thanks again for your support!
Kind regards,
Charlotte
Excellent customer service 👏
Excellent customer service 👏
My SWPW2 10L Portable Power Sprayer pump mechanism was broken after a year of intensive use, I contacted Streetwize customer service. In 2 days they send me a brown new replacement part free of charge. Thank you
3 september 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Robert,
Thank you so much for your kind review! We're thrilled to hear that you had such a positive experience with our customer service team. It's great to know that we could quickly get a replacement part to you, and we're glad your SWPW2 Portable Power Sprayer is back in action. If you need any further assistance or have any other questions in the future, please don't hesitate to reach out. Thanks again!
Kind regards,
Charlotte
Replacement parts required
I contacted Streetwize accessories as I needed replacement rubber/foam rings for the lights on my solar powered water feature. I rang Streetwize and spoke to Amanda. The parts for my water feature were out of stock but she offered to send, free of charge some replacements they had from another unit, These arrived within two days and fitted perfectly. Excellent service
30 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Paul,
Thank you so much for sharing your experience! We're delighted to hear that Amanda was able to assist you and that the replacement parts worked perfectly for your water feature. Providing excellent service and going the extra mile for our customers is what we strive for, and it's wonderful to know that we met your expectations. If you need any further assistance in the future, don't hesitate to reach out.
Kind regards,
Charlotte
Request for help
Streetwise responded to my request for assistance immediately and successfully. My questions were answered professionally and effectively. I was delighted with the excellent service provided.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Edward,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Streetwise. Providing prompt and professional assistance is our top priority, and it's great to know that we were able to meet your expectations. If you ever need anything in the future, don't hesitate to reach out. Thanks again for your kind words!
Kind regards,
Charlotte
Brilliant Service
I needed a replacement lance for my sprayer, emailed Streetwize and Amanda replied very promptly. Unfortunately parts for my sprayer are no longer available, but Amanda offered to send, FOC, another lance for me to try. It was despatched the same day! So hats off to Amanda and Streetwize for a brilliant service.
30 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Malcolm,
Thank you for your wonderful review! We're delighted to hear that our support team was able to assist you so promptly and provide an alternative solution, even when the original parts were no longer available. It's great to know that our quick service made a difference for you. We'll be sure to pass along your kind words to Amanda and the team.
Kind regards,
Charlotte
Air awning…
Needed a bladder for my air awning rather quick 1 email for enquiry 1 phone call for payment ,email to say its been despatched all in short space of time ,disaster averted thanks to Amanda
29 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi David,
Thank you so much for your kind review! We're thrilled to hear that Amanda was able to assist you quickly and effectively. Ensuring our customers get the help they need in a timely manner is always our top priority, and we're glad we could help avert a disaster with your air awning. If you ever need anything else, don't hesitate to reach out. Thanks again!
Kind regards,
Charlotte
Great customer service
28 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Paul,
Thank you for the glowing review! We are happy to hear you found our support team helpful, thank you for getting in touch with us and letting us know how we did!
Kind regards,
Charlotte
Prompt reply to my email
Prompt reply to my email. Very well Done.
27 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Jonathan,
Thank you for the amazing five star review! We are so happy you got in touch and to hear we were able to fix this for you quickly and effectively.
Kind regards,
Charlotte
Streetwize LW642 spin drier…
I bought a Streetwize LW642 spin drier for a holiday chalet for wetsuits, swimmers etc etc. It is brilliant. I lost a part so contacted Streetwize for a replacement. I was amazed by the friendly helpful personnel (Amanda), and the speed with which the part was dispatched (the same day). And - no charge!! Just amazing customer focus!!! 5 stars is not enough!!
23 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Huw,
Thank you for the amazing five star review! We are so happy you got in touch with us regarding your spin dryer and happy to hear we were able to fix this for you quickly and effectively, I will pass on your thanks to Amanda!
Kind regards,
Charlotte
Excellent customer service!
Had an issue with a sprayer expecting to be a worn part, emailed Streetwize over the weekend and Monday morning Joe the Ops Manager emailed me back and the problem was dealt within a couple of days and far exceeded expectations.
Customer service was the best I have encountered for a long time, so refreshing! Well done all at Streetwize and Joe deserves a good pat on the back, Lee
22 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Lee,
Thank you for the amazing five star review! We are so happy to see our support department making customers this happy and satisfied with service, thank you for letting us know how helpful Joe was I will pass this lovely feedback to him!
Kind regards,
Charlotte
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