Well it has taken me over a week to deal with this return issue with Frazer plus whom I did purchased the goods from.and it's been back n forth on the phone even via emails as well which takes days to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The caravan waste carrier I bought was missing a small part. I emailed the company and a box of spares including the part I needed was with me within 2 working days... cannot fault this, great custome... Toon meer
Bedrijf heeft geantwoord
I purchased a couple of items that needed to be replaced and i must say that Lorraine in returns sorted me out no problem, refreshingly easy.
Bought my pressure washer through studio, had it in the box a couple of months before the sun started shining for me to be able to use it. Within 30 minutes the tube split causing the pressure to drop... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Auto-onderdelen groothandelaar
- Luifel leverancier
- Kampeerwinkel
- Tuin
- Camperwinkel
- Seizoensproductenwinkel
Geschreven door het bedrijf
The UK's leading B2B supplier of automotive, leisure and garden accessories. Established in 1986, The Ace Supply Company Ltd is the UK-based parent company of Streetwize Accessories. Our flagship brands include Streetwize, Leisurewize, Gardenwize and Streetwize Mobility. Our office headquarters are in Sale, Manchester, and our warehouse is in Wythenshawe, Southmoor Industrial Estate. We have an extensive product range, with over a thousand products under the Streetwize name. From accessories that give your car a new look and feel, high-grade tools and equipment for tackling roadside repairs to the latest innovative gadgets that make your vehicle journey more safe and secure. We also stock car maintenance and car valeting accessories too. Across all our product ranges, we do our utmost to provide the best quality products. In recent years, we invested heavily in our quality control department to ensure our products are thoroughly tested and checked to make sure it meets our high standards. But more so, we’re always improving. We’ve never rested on our laurels and we’re always working hard, learning new trends and expanding our wealth of knowledge of the market. Through constant innovation, improving our branded packaging & messaging and building our range through in-depth market research, we have become one of the most trusted household names. We have something for everyone.
Contactgegevens
Marsland House, M33 3AQ, Manchester, Verenigd Koninkrijk
- 01614478580
- Support@Streetwize.co.uk
- streetwizeaccessories.com
4,5
Uitstekend
276 reviews
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Please find a safer way for payment that is not by phone call
I contacted them regarding a spare part and they offered to send me the spare part, but I have to pay for the postage fee. Oddly, the accounts team called me to ask for card details for the shipping fee and there was no other option (website, online payment) possible to pay. I had given them my card number, expiry date and cvv number through phone (not a wise idea, but I really needed the spare part). The payment went through all fine, and I did receive the spare part I wanted. The customer service is great, but Streetwize Accessories should find another way to safely ask for payment that does not involve a person knowing the card details.
17 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Amy,
Thank you for getting in touch, we are a direct business to business supplier however we offer spares directly to clients and therefore unable to open accounts for just the sale of individual spare parts, so we do not carry these online. Instead we take payment over the phone, our phone calls are never recorded and the information you give us goes direct from what you say into our card machine, just as if you were purchasing something in store. We take pride in our strict GDPR rules therefore nothing from what you give us is ever noted to ensure a safe transaction. I am sorry to hear you had a strange transaction appear on your card, however I can assure you this had nothing to do with your purchase from Streetwize. If you would like to discuss this further please contact me on Charlotte.bishop@streetwize.co.uk
Kind regards,
Charlotte
great products, great service
We use your products to track our fleet of vehicle transporters without issue, the UK based customer service team is polite and responsive.
15 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Steven,
Thank you for the five star review! We are so happy to hear our products prove useful in your business and that you find our customer service helpful! Thank you for getting in touch
Kind regards,
Charlotte
Absolutely exceptional customer…
Absolutely exceptional customer service.
I had a problem with a power sprayer. Sent email to customer support on the evening and by very early morning the next day they had replied. They supplied replacement parts which arrived the very next day. I would give more than 10/10 if I could. Joe was very helpful and got my problem sorted immediately .
6 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Lyn,
Thank you for the amazing review! At Streetwize we are proud of our fast and effective customer service and we are so happy to hear this has been your experience, thank you for getting in touch with us!
Kind regards,
Charlotte
quick to respond
Got a very quick response to my email when looking for a part I had lost. Very helpful to assist me and had the matter sorted straight away.
7 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Lorraine,
Thank you for the five star review! We are so happy you got in touch, we pride ourselves on our fast and effective customer service and are so glad to hear this has been your experience!
Kind regards,
Charlotte
Brilliant!! Amazing Customer Service
Brilliant!!! I purchased 2 sphere water features from Argos and one of the led lights had stopped working. So I contacted customer services via email. They replied straight away and dealt with organising a replacement so quickly. I received the replacement LED light this morning and have fitted it. They have all been amazing Chris Heaton, Andy and Joseph I can’t thank you enough ⭐️⭐️⭐️⭐️⭐️
6 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Clare,
Thank you for the amazing review! We are so happy you got in contact with us and so glad to hear we were able to help quickly and effectively, I will pass on your gratitude to Chris, Joe and Andy!
Kind regards,
Charlotte
Customer Service
I purchased a second hand sprayer via market place, only to find that the previous owner had over tightened the release valve causing it to split.
I contacted Streetwize, had a response in under an hour offering to send a replacement GRATIS.
Amazing follow up customer support 10/10
5 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Norman,
Thank you for getting in touch with us regarding your sprayer, we are so happy we were able to help fast and efficiently! Thank you for the great feedback!
Kind regards,
Charlotte
Fantastic service
We had a slow puncture in our awning I ordered a new innertube and it was sent out when promised the service you received from an email enquiry was fantastic I would definitely recommend.
30 juli 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Miss Dilworth,
Thank you for getting in touch with us regarding your awning, we are happy to hear we were able to help and that you would recommend us! Thanks for letting us know how we did and leaving us the five star review!
Kind regards,
Charlotte
First rate customer service and…
First rate customer service and excellent response.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Roy,
Thank you for the glowing review! We are happy to hear you found our support team helpful, thank you for getting in touch with us and letting us know how we did!
Kind regards,
Charlotte
I damaged the lead on my jump starter…
I damaged the lead on my jump starter and got in touch with Streetwize to enquire about a replacement. They replied immediately and sorted the same day. I wish all customer service was this good! Special thanks to Joe.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Chris,
Thank you for the five star review! We are happy to hear you found our support fast and effective! Thank you for getting in touch with us and for letting us know how we did!
Kind regards,
Charlotte
Communication and service was first…
Communication and service was first class.
Mr Jonathan Parkin was especially helpful.
24 juli 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Mr Powell,
Thank you so much for the five star review and for getting in touch with us, we are so happy to hear we were able to help with your query! I will pass on the thanks to Mr Parkin.
Kind regards,
Charlotte
Antwoord van Streetwize Accessories
Hi James,
Thank you for the five star review! We really appreciate you taking the time to let us know hoe we did, we are glad you had a good experience with us!
Kind regards,
Charlotte
Thanks to streetwise especially Andy
Thanks to streetwise especially Andy , Rachael , Joseph for prompt response on our needs.
25 juli 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi,
Thank you for the five star review, we are so glad we were able to help and so happy you got in touch with us! I will pass on your thanks to the team!
Kind regards,
Charlotte
Excellent customer service
Excellent customer service - Would highly recommend,
24 juli 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Jeremy,
Thank you so much for the five star review and for getting in touch with us, we are so happy to hear we were able to help with your query!
Kind regards,
Charlotte
Excellent customer service
Excellent customer service, resolved a query I had in mins. 5 stars
16 juli 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi John,
Thank you for the five star review! We are so happy you got in touch and that we were able to solve your query fast and effectively!
Kind regards,
Charlotte
5* Customer Service
We recently purchased an item however on opening a part was missing. Emailed the team and Andy immediately responded with an apology and replacement sent straight away. Emailed again to let me know it had been posted. 5* for customer service... such a rare find in this day and age!
12 juli 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Wendy,
Thank you for the five star review and for taking the time to get in touch with us! We are so happy to hear Andy was able to help with your missing part and that you were satisfied with our customer service, thank you for letting us know how we did!
Kind regards,
Charlotte
Antwoord van Streetwize Accessories
Hi Jeremy,
Thank you for the five star review and for getting in touch with us! We are so happy to hear we were able to help and get your part to you next day!
Kind regards,
Charlotte
Had a slight problem with a water…
Had a slight problem with a water feature which was rectified immediately. Really can't ask for more.
27 juni 2024
Antwoord van Streetwize Accessories
Hi Jason,
Thank you for the five star review and for getting in touch with us! At Streetwize we are proud of our fast and effective customer service and we are so happy to hear this has been your experience!
Kind regards,
Charlotte
Excellent customer service
Literally the only place where I could find the item I was looking for, fast shipping and excellent customer service went above and beyond helping me
13 juni 2024
Antwoord van Streetwize Accessories
Hi Joe,
Thank you for the five star review, we are so happy to hear you were able to get the item you were looking for! At Streetwize we pride ourselves in supportive customer service and are so happy to hear you had an amazing experience. Thank you for leaving us feedback!
Kind regards,
Charlotte
From ordering & up to delivery…
From ordering & up to delivery everything was easy & fast. I was able to set up the Red Vase water feature quiet easily on my own. I did contact customer service with a question & received a very quick response & a solution to my question. I cannot recommend this company enough.
25 juni 2024
Antwoord van Streetwize Accessories
Hi Jacqueline,
Thank you for the glowing review and for getting in touch with us regarding your water feature! We are so happy to hear you had a positive experience from ordering to support after delivery! Thank you for your feedback!
Kind regards,
Charlotte
Antwoord van Streetwize Accessories
Hi,
Thank you for the five star review! We are proud of our customer service teams quick and effective support, we are so happy to hear this has been your experience!
Kind regards,
Charlotte
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