Well it has taken me over a week to deal with this return issue with Frazer plus whom I did purchased the goods from.and it's been back n forth on the phone even via emails as well which takes days to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The caravan waste carrier I bought was missing a small part. I emailed the company and a box of spares including the part I needed was with me within 2 working days... cannot fault this, great custome... Toon meer
Bedrijf heeft geantwoord
I purchased a couple of items that needed to be replaced and i must say that Lorraine in returns sorted me out no problem, refreshingly easy.
Bought my pressure washer through studio, had it in the box a couple of months before the sun started shining for me to be able to use it. Within 30 minutes the tube split causing the pressure to drop... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Auto-onderdelen groothandelaar
- Luifel leverancier
- Kampeerwinkel
- Tuin
- Camperwinkel
- Seizoensproductenwinkel
Geschreven door het bedrijf
The UK's leading B2B supplier of automotive, leisure and garden accessories. Established in 1986, The Ace Supply Company Ltd is the UK-based parent company of Streetwize Accessories. Our flagship brands include Streetwize, Leisurewize, Gardenwize and Streetwize Mobility. Our office headquarters are in Sale, Manchester, and our warehouse is in Wythenshawe, Southmoor Industrial Estate. We have an extensive product range, with over a thousand products under the Streetwize name. From accessories that give your car a new look and feel, high-grade tools and equipment for tackling roadside repairs to the latest innovative gadgets that make your vehicle journey more safe and secure. We also stock car maintenance and car valeting accessories too. Across all our product ranges, we do our utmost to provide the best quality products. In recent years, we invested heavily in our quality control department to ensure our products are thoroughly tested and checked to make sure it meets our high standards. But more so, we’re always improving. We’ve never rested on our laurels and we’re always working hard, learning new trends and expanding our wealth of knowledge of the market. Through constant innovation, improving our branded packaging & messaging and building our range through in-depth market research, we have become one of the most trusted household names. We have something for everyone.
Contactgegevens
Marsland House, M33 3AQ, Manchester, Verenigd Koninkrijk
- 01614478580
- Support@Streetwize.co.uk
- streetwizeaccessories.com
4,5
Uitstekend
276 reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Very good customer service
Quick response to email and action to replace broken item was carried out very quickly. Very good customer service.
19 juni 2024
Antwoord van Streetwize Accessories
Hi Tessa,
Thank you so much for the five star review. We are so glad we were able to help quickly and effectively, thank you for your feedback!
Kind regards,
Charlotte
I am reviewing my experience wit…Emove caravan motor mover
I am reviewing my experience with Streetwize - specifically an emove caravan motor mover
I have had two occasions when I needed support
One for a remote control unit and another for failed main bearings
Note the mover is 7 years old
On both the occasions the help I got was second to none
Efficient polite and great product knowledge - something that is very rare in the caravan business
Particular thanks to Jonny
Gary Cosby
18 juni 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Mr Cosby,
Thank you for this glowing five star review. At Streetwize we are proud of our extensive knowledge and customer service and are so happy to hear you have had this experience. Thank you for getting in touch with us regarding your emover and leaving us feedback on how we did! I will pass your thanks onto Jonny!
Kind regards,
Charlotte
Good customer service
I am very happy with Streetwize products and equally happy with the customer service I experienced while
seeking a replacement component. Recommended.
18 juni 2024
Antwoord van Streetwize Accessories
Hi Phillip,
Thank you for the five star review! We are so happy to hear of your positive experience with our customer service and our products! Thank you for getting in touch with us so we could help!
Kind regards,
Charlotte
Great service and advice fast reply…
Great service and advice fast reply through email would recommend highly
18 juni 2024
Antwoord van Streetwize Accessories
Hi Steven,
Thank you for the glowing review! We are proud of our fast and effective customer service, we are so happy to hear this has been your experience, thank you for your feedback!
Kind regards,
Charlotte
Wrong item sent but cannot get any…
Wrong item sent but cannot get any response when I call them ,always nobody available and cannot leave a message as it is full, emails taken days to answer.
8 juni 2024
Review zonder uitnodiging
Antwoord van Streetwize Accessories
Hi Mr Lewis,
We're sorry to hear about the incorrect item you have received and that you could not get hold of us, as you emailed us during our closed hours on Friday we were unable to get back to you until we were open again on Monday. I have been informed we responded promptly within our opening hours and have organised a collection and refund for this item.
Kind regards,
Charlotte
Contacted them by email for an SDCard…
Contacted them by email for an SDCard and responded the same day
13 juni 2024
Antwoord van Streetwize Accessories
Hi Jo,
Thank you for the five star review! We are proud of our support teams response time and are so happy to hear you got a response quickly and efficiently! Thank you for letting us know how we did!
Kind regards,
Charlotte
The staff were slow to reply to emails…
The staff were slow to reply to emails and to return phone calls. The product was over priced. Hence the
downgrade to 3 stars.
5 juni 2024
Antwoord van Streetwize Accessories
Hi Michael,
Thanks for getting in touch with us regarding your query, we apologize for the wait time you had, sometimes it can take us time to source the spare parts for items and this can lead to a longer wait for a response. We are appreciative of your feedback.
Kind regards,
Charlotte
Helpful staff ,sorted my issue with…
Helpful staff ,sorted my issue with tracker
Thank you
13 juni 2024
Antwoord van Streetwize Accessories
Hi Trevor,
Thank you for the five star review! We are proud of our support team and are so happy to hear of your positive experience with us, thank you for getting in touch!
Kind regards,
Charlotte
This company is excellent, a real pleasure to deal with
This company is excellent. The customer service is friendly, fast and helpful. They're a pleasure to deal with. The prices are all very fair too. When I needed a second part, they were just as lovely to talk to and it came the next day!
4 juni 2024
Antwoord van Streetwize Accessories
Hi Ms Page.
Thank you for the glowing review! We are so happy to hear of your excellent experience with us and that were able to get your part out to you fast and efficiently! Thank you for letting us know how we did!
Kind regards,
Charlotte
Great sales dept let down a little by problem in shipping
The person I dealt through email with (William) in Sales was really helpful and sourced the part I needed.
I’ve knocked a star off as the item was either not sent out or never got delivered.
After waiting almost two weeks I emailed William and he sorted it out and I have now received the item.
Great sales dept but let down in this instance by the shipping dept. Never dealt with them before so could have been a one off
6 juni 2024
Antwoord van Streetwize Accessories
Hi Martin,
I'm sorry to hear about the delay on the part arriving with you, thank you for getting in touch with William and informing him of the wait you had. I can assure you our shipping department are usually consistently efficient so we are dissapointed to hear of your experience, thank you for leaving us feedback!
Kind regards,
Charlotte
Antwoord van Streetwize Accessories
Hi Tom,
Thank you for the five stars, we are happy to hear we were able to help with your fountain, thank you for leaving us a review!
Kind regards,
Charlotte
Would rate the Customer Service as…
Would rate the Customer Service as excellent: speed of response to queries, + helpful & informative about the product.
7 juni 2024
Antwoord van Streetwize Accessories
Hi Caroline,
Thank you for the five star review! We are proud of our customer service and are so happy to hear of your positive experience with us! Thank you for letting us know how we did.
Kind regards,
Charlotte
Antwoord van Streetwize Accessories
Hi Jon,
Thank you for the five star review! We are so happy to hear you had such a great experience with out support team and that we were able to help! Thanks for letting us know how we did!
Kind regards,
Charlotte
William was very efficient & polite
William was very efficient & polite. My dash camera is now working perfectly Thank you.
30 mei 2024
Antwoord van Streetwize Accessories
Hi Peter,
Thank you for the five star review! We are so a happy to hear William was able to help and that your dash cam is now working! Thank you for leaving us feedback!
Kind regards,
Charlotte
Antwoord van Streetwize Accessories
Hi Tim,
Thank you for the five star review! We are proud of our support team and are so happy to hear they were able to help, thank you for letting us know how we did!
Kind regards,
Charlotte
Antwoord van Streetwize Accessories
Hi Vincent,
We are so happy we were able to help! Thank you for leaving us a review and letting us know of your great experience with our support team!
Kind regards,
Charlotte
Quick and excellent service !!!
4 juni 2024
Antwoord van Streetwize Accessories
Hi,
Thank you for the five star review! We are so happy to hear you have had quick and excellent service! Thank you for letting us know how we did!
Kind regards,
Charlotte
Antwoord van Streetwize Accessories
Hi Simon,
Thank you for the five star review! We are proud of our customer service and are so happy to hear you have had an excellent experience with us! Thank you for letting us know how we did!
Kind regards,
Charlotte
I bought a dash cam.
I bought a dash cam, which had a missing item. They sent out the missing item straight away. Also very polite.
31 mei 2024
Antwoord van Streetwize Accessories
Hi Kevin,
Thank you for the five star review! We are so happy to hear you received fast and effective service, thank you for leaving us feedback!
Kind regards,
Charlotte
Unbeatable Service
Unbeatable service from Streetwize in supplying new solar panel for our water feature! Up and running again within a few days. Rarely get such prompt service and one that does exactly as they promise! Water Feature was a Golden Wedding present so was so upset when we (hubby ) broke solar panel!
24 mei 2024
Antwoord van Streetwize Accessories
Hi Margaret,
Thank you for the five star review! We are proud of our customer service team at Streetwize and are so happy to hear you received unbeatable service! We are happy to hear you were able to fix your water feature! Thank you for letting us know how we did.
Kind regards,
Charlotte
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