Ordered a very specific item with exact measurements. Got sent a completely different item and took 10 days to arrive. Joke of an operation. Got palmed off with old lock was obsolete..
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Lees wat reviewers zeggen
Ordered Union door latches at end of February and was given the impression they would not arrive till mid-March. In the event, they were delivered well ahead of their schedule. The items were on go... Toon meer
Excellent service. Handles look smart and have a strong return after pushing them down. Disappointed that screw heads’ black coating slightly came off when fitting, but overall impact not diminished.
Ordered another 12 X Sorrento handles - they arrived quickly and in perfect condition. Emails and text messages updated me on the status of the order. Overall highly recommended and very well priced i... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Stronghold Direct is the online division of our family run business that specialises in security hardware and architectural ironmongery. We have branches located in the South and in the Midlands which have been established in the industry for over 80 years combined. We provide a comprehensive range of high quality and high security products from some of the world’s leading manufacturers. With many years of experience at their disposal, our staff are here to assist with all of your ironmongery and specification requirements. Our knowledgeable team are always pleased to help whether it is before, during and after sale.
Discount for Trustpilot users
Geschreven door het bedrijf
- We are offering an exclusive 5% discount for all Trustpilot users
- At Stronghold Direct we value our customers opinions and reviews. As a Trustpilot user we are proud to offer you an exclusive 5% discount off our entire range of products! Simply enter promo code TRUST5 at the checkout to claim your discount.
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Shop with peace of mind. PayPal won’t share your sensitive financial details with sellers. And PayPal Buyer Protection covers your eligible purchases if they don’t show up or match their description.
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Contactgegevens
6 South Parade, Salisbury Road, Totton, SO40 3PY, Southampton, Verenigd Koninkrijk
- 02380868088
- info@strongholddirect.co.uk
- strongholddirect.co.uk
4,3
Uitstekend
1K reviews
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Speedy delivery
Good company to use, goods were delivered really quickly. Good prices too. Will use again if needed.
9 juli 2023
Cannot speak to anyone.
Placed an order on 13th Jan and still no update on my order. Emails have gone ignored and noone answers the phone. I needed this order but due to no updates will have to request a refund via paypal. For this reason i cannot recommend this service.
13 januari 2023
Review zonder uitnodiging
No complaints
No complaints, good communication and promptly delivered. Item as described
1 oktober 2022
Great Customer Service
I understand Stronghold Direct is a family run business. I ordered from
them a bike lock, the price was competitive plus additional cost for DPD delivery.
On placing the order online, I did receive a confirmation email from
the payment company, but not from Strongholds. As the order was placed at the weekend I gave it a couple of days for confirmation of the order, unfortunately it wasn’t forthcoming.
I decided to call them, it took
6 attempts during the day until finally someone answered the phone. I explained I hadn’t received an email order confirmation, but the gentleman I spoke to confirmed they had my order and it would be processed that day for delivery the following day by DPD.
The order was received the following day, and seemed pretty well packed considering it was a heavy Ulock. Unfortunately on unpacking, it would seem in transit the lower plastic casing of the lock had been damaged. I contacted Stronghold, once again challenging to get an answer, but when I did the same gentleman answered, I explained the situation and he said he would refund my money and that I could keep the lock as it was unsaleable. This I felt was excellent customer service. My only small criticism is the challenges of getting through on the phone. They seem a great little business and were competitive and extremely fair. I would definitely use them again for security products.
2 oktober 2022
Gréât product and speedy delivery
20 september 2022
Fast delivery and great service
4 september 2022
Quick delivery high quality product
24 augustus 2022
The hinges arrived in time and were…
The hinges arrived in time and were good quality at a good price.
19 augustus 2022
Great service😄
8 augustus 2022
Great customer service
Ordered some door handles and the manufacturer. Stronghold customer service immediately informed me about the delay, offered to reimburse the cost if I wasn't willing to wait and then kept me updated. I really appreciated the communication and how they handled the situation.
Products are good quality and competitive priced, so the wait was worth it
29 juli 2022
as always quick and efficient.
24 juli 2022
Parts took a bit too long to arrive and…
Parts took a bit too long to arrive and when they did some were wrong parts sent. However, everyone makes mistakes and as long as it is rectified as quick as possible it’s not the end of the world.
23 juli 2022
Excellent communication
They were great at getting in touch with me (despite the initial email going straight to my spam Inbox) to let me know one of my items wouldn't be in stock for a while.
Otherwise, everything excellent and arrived promptly. Would use again.
17 juli 2022
Great service & swift delivery for a new…
Great service swift delivery for a new cylinder lock, which no one else seemed to have in stock. Good price + 2 extra keys at only £3 extra each. Well done
16 juli 2022
Good product
Good product, good price. From order to delivery was longer than promised- Covid still causing problems.
14 juli 2022
Excellent product & arrived quickly.
20 juni 2022
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