As a former customer that had, & paid in full a 2yr contract, all completed 3yrs ago. Supanet now claim that I owe £35 for a cease fee. They initially claimed I owed £65, saying the other £30 was a f... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
real or robotic, 'isla' was efficiently helpful - actually, quite charming - in upgrading my supanet fm copper to fibre with a different router. proof of the pudding will of course be whether my soon... Toon meer
I have been with Supanet for many years and never had any major snags so was hoping that I wouldn't have to change providers to achieve a saving, after reviewing family finances. Contacted them throug... Toon meer
A week without internet after being a new customer 6 hours on the phone and another 3.5 hours on the web chat, then Open Reach found a fault and asked for compensation for the time spent trying to... Toon meer
Bedrijf heeft geantwoord
3,5
Gemiddeld
449 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great lady helped me quickly
10 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful
10 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Freya was super efficient and friendly.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
So lovely and polite helped me so much…
So lovely and polite helped me so much thank you
10 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
very quick & sorted straight away
very quick & sorted straight away
thank you
9 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Fixed my problem
9 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
I must thank Freya for the help i was…
I must thank Freya for the help i was given in re-established my emails today , she was so kind and helpful, Roland.
5 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
problem solved thankyou
5 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Supanet done it again
Originally I asked for help with getting on my emails, also enquired about the charges, Freya was very helpful, and helped me with everything
4 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great customer service
Great customer service, staff very friendly and walked me through everything step by step. It wasn't long before everything was fully resolved.
4 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service very helpfull Thank you…
Great service very helpfull Thank you very much
3 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Helpful and easy communication system…
Helpful and easy communication system and speed of problem solving with caring customer handler
3 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Responsive and efficient
3 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Managed to cancel my engineer's…
Managed to cancel my engineer's appointment within 15 mins, using webchat instead of the usual wait of up to an hour on the phoneline.
3 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
router issues
great to deal with. very patient, and was very satisfied with the outcome
2 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Good service.
A quick response. Isla dealt with everything extremely professionally. I have always experienced good customer service from this company over a number of years.
2 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Courteous - as ever!
A great and Courteous encounter with Mia answering my questions today.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
The person at Supanet answered my query…
The person at Supanet answered my query very quickly and made sure everything was ok.
1 augustus 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very helpful and most issues sorted or…
Very helpful and most issues sorted or posted to the right direction
31 juli 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Copper switch off
I needed help and advice with the forthcoming copper switch off. Different solutions were explained and a package to suit my needs found with friendly supportive advice and information
31 juli 2023
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
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