Leider habe ich die Bewertung nicht vorher gelesen: es ist einfach ein BETRUG statt des abgebildeten 3D Formats eine einfache Holzplatte mit Foto zu schicken. Habe mich maßlos geärgert! Werde aus die... Toon meer
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Leider bin auch ich hier reingefallen Die erhaltene wahre endspricht nicht dem was online angpriesen wurde Anstelle einer 3D skulptur auf zementbasis mit festem rundem sockel bekam ich ein auf plast... Toon meer
**AVOID** How this company has more than a 1 Star rating is incredible. Complete, total, utter rip off. False Advertising, Misleading, Fraudulent (until you really really read the small print where t... Toon meer
Bedrijf heeft geantwoord
Une belle figurine semblait être l'achat rêvé comme souvenir d'un beau voyage en moto. Je me suis basé sur leurs photos carrément mensongères... qui représentent a s'y meprendre a de belles fi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Contactgegevens
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian,China, 350007, Fuzhou, China
- swangift.order@gmail.com
- swangift.com
1,4
Zeer slecht
318 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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False advertising and ridiculous refund offer
I bought a personalised gift for my PIL's 50th wedding anniversary. The website said it would take 5-7 days to produce and then up to 2 weeks to arrive. I was fine with that considering it would be personalised. After 12 business days, I contacted them to find out why it hadn't shipped yet. They said "because it is a personalised gift, it would take longer for a quality product." I asked why they advertised it as taking 5-7 days to produce knowing it is a personalised item. They wouldn't answer that question and just sidestepped it despite my repeatedly asking the same question. I was given a ridiculous offer of "£3 refund to be patient and wait a little longer." They said they "expedited the order but it would take a month." As far as I am concerned, that is a clear case of false advertising. I did receive a full refund eventually.
2 september 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear valued customer:
We sincerely apologize for any inconvenience this may have caused. We value your feedback. Due to the time difference, our customer service team may not be able to reply immediately, but we will respond as soon as possible after receiving your message. If you have not yet received your order, please contact our customer service team again at swangift.order@gmail.com. We will handle it promptly. Thank you for your continued trust in us.
We look forward to your reply.
Shipping was a little slow but overall…
Shipping was a little slow but overall ok. The corner of the date was a little cut off but can still see the anniversary date. Overall I am happy with the purchase
27 augustus 2025
Review zonder uitnodiging
Antwoord van Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Swangift was responsive when I had…
Swangift was responsive when I had questions on my order. Everything was created just as requested. Love the gift!!!!
8 september 2025
Review zonder uitnodiging
Antwoord van Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Cheryl/South Wales
This does not deserve any star rating, very disappointed to say the least. Quite expensive for a flimsy bit of MDF definitely nothing like advertisements. There was no engraving on the base either. Looks very cheap & nasty!
15 september 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Antwoord van Swangift
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Totally Disappointed
Totally disappointed. After waiting over 9 weeks, the imaages are nothing like the images. The guy looks like some random man with a beard. The girl has a double chin! nothing like the two people it was a present for. Perhaps I should have read the reviews first!
10 september 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Disaster
They had advertised for personalised figurines. What I got was a picture printed on a piece of mdf board. And It took 5 weeks to arrive.
11 september 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
If it was an option to give negative…
If it was an option to give negative stars I would. I placed my order on July 17th. It has been lost in transportation for over a month now after having made it to the United States. Even after sending their "customer service" screenshots of the tracking to show them, I get told to "wait patiently"
This company is an absolute joke. I keep requesting a refund and to cancel the order since neither they nor the transportation can locate my items. But they are clearly thieves
Hopefully future potential customers read all of the horror stories of poor service and don't get robbed like I am
10 september 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear Customer,
We sincerely apologize for the inconvenience. We accept customer feedback. Due to time differences, our customer service team may not be able to respond immediately, but we will respond promptly upon receiving your message. If you have not received your product, please contact our customer service team again at swangift.order@gmail.com. We will handle this appropriately. Please continue to trust us.
Looking forward to hearing from you.
Wrong face backwards name…
I received my order within a reasonably amount of time however when I got it the face looked nothing like the picture I sent. It was someone else's face on it and the name was backwards. I emailed them and they told me I would have to pay $15 for a shipping fee. This was their fault.
9 september 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
They sent me the wrong product
They sent me the wrong product. When I told them they said they would make me a new one, but I had to pay $15 for shipping. This was their mistake. I should not have to pay shipping fees for their error.
Update: I sent them the picture like they suggested and I got the same answer :
Sorry, if you are not satisfied, we are willing to make a new one for you. You need to pay the shipping fee of $15. I hope you can accept it.
3 september 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
Good and thoughtful gift
Good and thoughtful gift says my friend. Delivery time was about or just over 2 weeks, would have given a 5* rating
5 augustus 2025
Review zonder uitnodiging
Antwoord van Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Worst experience
I made an order in August 1st week and didn’t received my order yet… so disappointed and when emailed just got the same response that will be notified once order shipped… the order is not yet shipped nor have any clue where the order is or if I will really get the order .. I am terribly disappointed with this and wish I have read the reviews a bit earlier .. I would never ever recommend this product nor website to anyone …
12 augustus 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear Customer:
We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback. Production and shipping of some items are currently slow. We will work to arrange shipment as quickly as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com and provide your order number.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
UNHAPPY WITH THE WAIT TIME FOR ORDER
Placed an order on 5th August, still not arrived wrote an email, they did reply, politely, however, it said on website it would be a week, how wrong
this is. The reply from email:
We are sorry that the production time is too long. You know, sometimes there are things that are beyond our control.
After checking, your order production has been completed.
Your package has been sent to the logistics company. The logistics company will ship your package immediately after receiving it! You will be notified by email after the product is shipped, and you can click the logistics link to track the location of the package at any time. Please don't worry. We will let you know the order status as soon as it is updated.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear Customer:
We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback. Production and shipping of some items are currently slow. We will work to arrange shipment as quickly as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com and provide your order number.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
Excellent
Excellent, I ordered 2 personalised gifts and they are great, communication was very good and quick delivery.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
They did an amazing job
They did an amazing job, even reaching out to reconfirm the quote I wanted written on the back. The only thing was that I think it was too small, the wooden picture frame I ordered. I ordered the biggest one you had but it really wasn’t that big lol
5 augustus 2025
Review zonder uitnodiging
Antwoord van Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Terrible decision to order from this…
Terrible decision to order from this place! Don’t waste your time or money!! I have emailed them and get no answers on shipping, tracking. There timeframe is inaccurate. Ordered 2 weeks ago and still no tracking or even shipped!!!
17 augustus 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear Customer:
We sincerely apologize for the inconvenience this has caused you. Thank you for your feedback. Some items are currently in production and are experiencing slow delivery. We will arrange shipment as soon as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com with your order number.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
I have ordered two items from this…
I have ordered two items from this company. On the website it says 5-7 days delivery but it’s been three weeks now and still no word of items being dispatched. If they do eventually arrive both birthdays will have passed. I’m so disappointed. I too wish I had read the reviews before placing order.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Swangift
106280000003214
Dear Customer:
We deeply apologize for the inconvenience this has caused you. We appreciate your feedback. This item is now in production, and we will arrange shipment as soon as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
I got a great gift personalised which u…
I got a great gift personalised which u wouldn't be able to get in a shop they were helpful over emails and I got tracking I could track every step of the way, it did take just over 2 weeks but my gift had to be made and travel from china
19 juli 2025
Review zonder uitnodiging
Antwoord van Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Average Quality Product
Way too long to wait, ie timeframe advertised was incorrect.
Item not great quality, the attachment had to be modified to allow the crystal to fit in the centre of the sun catcher frame. Frame very cheap looking
31 juli 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Due to the time difference between us, the customer service may not respond in time, but we will respond in time when we see the information. If you are not satisfied with the goods you received, please contact our customer service email again: swangift.order@gmail.com
We will handle it properly, please trust us again.
Looking forward to your reply
Sadly wish I read these reviews before…
Sadly wish I read these reviews before ordering what should be a special 60th personalised gift !!
I ordered back in July still haven’t received item emailed twice and have had no response ..
I am also questioning legitimacy of this company and will be contacting my bank about refunding my payment.
10 augustus 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear Customer:
We deeply apologize for the inconvenience this has caused you. We appreciate your feedback. This item is now in production, and we will arrange shipment as soon as possible.
If you have any questions, please contact our customer service email: swangift.order@gmail.com.
We will handle this matter appropriately. Please continue to trust us.
We look forward to hearing from you.
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