Panama hat order. The hat looked plasticky and cheap, I did not feel it matched the description advertised. I requested a refund. Reluctance foremost. Then a series of emails to answer usually with ph... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a 3 piece suit. Shopify says delivered but I have not received this. Tried contacting customer support several times and had no reply. I’m starting to think this is a scam I have now been con... Toon meer
Bedrijf heeft geantwoord
I am so impressed with Sweetearing and how they handled my order. They didn't have my husband's hat size, and they worked with me to resolve the issue and put our interests and concerns first and fore... Toon meer
Bedrijf heeft geantwoord
I was skeptical at first, but I ordered a custom suit for my best friend’s wedding and couldn’t be happier! The fit was spot on, the quality exceeded my expectations, and it arrived in under 2 weeks.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sweetearing is a website that offers stylish and affordable suits. Whether you need a suit for everyday use, a wedding suit or a sequined prom suit, Sweetearing has it all.
Contactgegevens
408 E 76th St, 10021, New York, Verenigde Staten
- support@sweetearing.com
- sweetearing.com
3,0
Gemiddeld
143 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great customer service and quick…
Great customer service and quick response time!
3 februari 2025
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service. We look forward to serving you again in the future!
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Poor quality! I gave this hat as a gift. I was not happy with the quality and neither was my Husband,
Poor quality!
1 december 2024
Antwoord van Sweetearing
Hello dear,
We're really sorry to hear that you're not satisfied with the quality of the hat. Please reach out to our customer service team directly, and they’ll be happy to assist you with a resolution. We truly appreciate your feedback and are committed to improving our products. Thank you for bringing this to our attention!
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
hat too small
hat too small. felt pressured to not return it. can’t use space bar when communicating through messenger.
10 januari 2025
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you for your feedback, and we truly apologize for the inconvenience you've experienced. We understand that the size of the hat wasn’t a perfect fit for you, and we regret that you felt pressured during the process. That’s certainly not our intention, and we appreciate you bringing this to our attention.
Regarding the issue with the space bar, we are aware that there can sometimes be technical glitches when communicating via Messenger, which may have impacted your experience. We're constantly working to improve our communication channels to better serve our customers.
If you’d still like to return the hat, please don’t hesitate to reach out to our customer service team. If Messenger is not easy to use for you, we recommend that you contact customer service via email. We’d be happy to assist with the return process.
Thank you for your patience and understanding, and we look forward to resolving this for you.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
Amazing customer service experience
Amazing customer service experience
16 januari 2025
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you so much for your wonderful review! We’re thrilled to hear about your amazing customer service experience.
We look forward to serving you again in the future! Be sure to check back for our latest products and exclusive deals – we’d love to help you find something perfect again.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
I had gotten it today and it looks…
I had gotten it today and it looks nothing like the picture It is a brown indiana jones fedora and yet when I got it it looks like it was stained black and it had a chain around it and some playing card and someone glued it to the hat and now there is glue spots so it looks cheap
13 januari 2025
Antwoord van Sweetearing
Hello dear,
We sincerely apologize for the issues you experienced with your recent order.
Regarding the color difference, we're sorry it did not match your expectations.
For the chain, playing card, and glue spots, we deeply regret that the product arrived in such a condition. This is certainly not the quality we aim to provide.
Please reach out to our website's customer service team so we can assist you further in resolving these concerns. Your satisfaction is important to us, and we want to make this right.
Thank you for bringing this to our attention, and we appreciate your understanding.
If you have any questions, please feel free to contact us.
Have a nice day.
Best wishes,
Sweetaring Customer Service Team
The ease of ordering
The ease of ordering, and price point, made this a purchase not to be ignored. I couldn't pass up this great deal. Now if it would just get here quickly, it would be perfect.
5 januari 2025
Antwoord van Sweetearing
Hello dear,
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy and the price irresistible.
We're working hard to ensure your order reaches you as quickly as possible. We hope you’ll love it once it arrives!
Best regards,
Sweetaring Customer Service Team
Antwoord van Sweetearing
Hello dear,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you were satisfied with our service and fast shipping.
Your support means the world to us, and we look forward to serving you again in the future.
Warm regards,
Sweetaring Customer Service Team
I'd give a better rating if I get my…
I'd give a better rating if I get my order it seen to be taking a long time so ask me again once I receive what I purchased
6 januari 2025
Antwoord van Sweetearing
Hello dear,
Thank you for your feedback, and we’re sorry to hear about the delay in your order. We understand how inconvenient this must be and truly appreciate your patience.
To assist you further, we kindly recommend reaching out to our customer service team directly through our website. They will be able to look into your order and help expedite the process for you.
We’re committed to ensuring you receive your purchase as soon as possible and hope it meets your expectations once it arrives.
Thank you for your understanding and support.
Warm regards,
Sweetaring Customer Service Team
Antwoord van Sweetearing
Hello dear,
We sincerely apologize for the inconvenience you’ve experienced. If your item was marked as "returned to sender," we truly regret any frustration this may have caused.
Please don’t hesitate to reach out to our customer service team by email. We are committed to resolving this issue for you as quickly as possible and ensuring you receive the item you ordered.
Thank you for allowing us to make things right. We deeply appreciate your patience and understanding.
Warm regards
Sweetaring Customer Service Team
First time, Last time
I ordered 2 cowboy hats on the 19th of December 2024. As of this date I have received nothing-12/30/2024. I have contacted them twice only to be told, oh don't worry they been shipped. They have a NY address which is only 2.5 hours from where I live. I could of walked them here by now. So today I received the hats. They were put in a box that was too small, so the hats are all bent. These people have no idea of customer service. I am returning the hats; and, will NEVER DO BUSINESS WITH THIS COMPANY AGAIN. It gets better, I wanto to return the two hats. But before they will email me an address to use, I have to send them a picture of the hats being squeezed into the too small box they put the hats in. Have you ever heard something so rediculous before?
17 december 2024
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you for sharing your feedback. We're truly sorry to hear about your negative experience with the shipping and condition of the hats. We always strive to provide excellent service, and we apologize that we fell short in this instance.
To resolve this matter, please reach out to our customer service team directly at email. They will assist you with the return process and ensure that any concerns you have are addressed promptly.
We value your feedback and will certainly review our packaging procedures to prevent such issues in the future. Again, we sincerely apologize for any inconvenience caused.
Best regards,
Sweetaring Customer Service Team
Deceptive Advertising
I received a hat that is definitely not what they are advertising. First off is the material the hat is made of. They claim it is made of fine fur felt. I own quality fur felt hats and this feels like thin cheap plastic covered in fabric. It reminds me very much of the costume hats you might have gotten as a kid for your cowboy costume for Halloween from the toy store. Second, the description of the hat says it has a distressed look, and by the pics on their website, it should have a worn look to it. However, this hat looks like a shiny new piece of plastic. Third the hat is almost black, not the dark brown shown in the pics. Not a deal breaker, but still deceptive. Finally, the hat is shipped in a bag, not a box. There is nothing to protect the hat during shipping. Thus it showed up all bent out of shape. Normal process would be to use steam to reshape the hat. But I would not trust the cheap material. I ended up having to file a fraud claim with my credit card. Their customer service was terrible, and they wanted me to pay return shipping back to China and also pay 20% restocking fee. This company has fraud written all over it.
23 december 2024
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you for sharing your feedback. We sincerely apologize for any disappointment caused by the hat you received. We take these concerns very seriously and would love the opportunity to resolve this issue for you.
If you have not already, please reach out to our customer service team directly. We are committed to assisting you and ensuring that your concerns are addressed promptly.
We understand your frustration and would be happy to explore possible solutions to make this right. Our goal is to ensure every customer is delighted with their purchase.
We appreciate your understanding and look forward to hearing from you.
Best regards,
Sweetaring Customer Service Team
The suit is amazing!
The suit is amazing!
So glad that we ordered from Sweetering! I ordered the suit for my son. I was unsure about the way I measured, so, Alice emailed me and I sent her emails and pictures of his body, and she suggested the suit be made with an adjustable waist. Now it will always fit! We love the fit, color, and fabric. I highly recommend ordering from Sweetering, they were professional and easy to communicate with. We will definitely order our next suit or jacket from them! Thanks again to Alice for making everything stress-free!
12 november 2024
Review zonder uitnodiging
Antwoord van Sweetearing
Hello Dear,
Thank you so much for your kind words and for sharing your experience with us! We’re thrilled to hear that the suit turned out amazing and that you’re pleased with the fit, color, and fabric. Alice truly appreciates your recognition—she always goes the extra mile to ensure our customers feel confident and stress-free throughout the process.
We’re delighted to have earned your trust and look forward to helping you with your next suit or jacket. If there’s anything more we can do, please don’t hesitate to reach out.
Thank you again for choosing Sweetering!
Best regards
Sweetaring Customer Service Team
Expected the crown to be a little…
Expected the crown to be a little higher other than that the staff was professional and helped me track a lost package. The hat was as advertised more or less. Excellent job.
2 december 2024
Antwoord van Sweetearing
Hello Dear,
Thank you for your thoughtful review and for sharing your experience with us! We're glad to hear that our team was able to assist you with tracking your package and that you found the hat to be as advertised.
We appreciate your feedback about the crown height, and we’ll use it to keep improving our designs. If there’s anything else we can do to make your experience even better, don’t hesitate to reach out.
Thank you for choosing us, and we look forward to serving you again!
Best regards
Sweetaring Customer Service Team
The worst customer service ever!!
The worst customer service ever!!
I don’t like leaving poor reviews for things I buy, but here goes.
Ordered my suit gave them the sizes required. Approx 2 weeks later my suit arrives, albeit folded up like a t-shirt in a plastic bag.
Colour is ok, material is nice but the sizing is terrible.
I’m 6’2 260lbs, ex rugby player. I ordered the correct sizes based on one of my current suits and what I’ve been sent is nothing near what I need.
The jacket sleeves are so narrow I can hardly get my arms through them. The waistcoat is ok but there’s about a 4” gap between being able to button it up. The worst thing is the pants. Correct waste size and a nice fit on the legs but long enough to fit a Giraffe they have an inside leg measurement of 40”. I could cut enough off and make a pair of shorts!!!
So to cut a long story short I’ve emailed them 6 times now to try and get an exchange but not 1 single reply has been received.
If someone will fix my problems I’ll remove the review or increase the score, if they don’t I’ll be disputing my payment.
Shame because the quality is good.
5 december 2024
Review zonder uitnodiging
Antwoord van Sweetearing
Hello Dear,
We sincerely apologize for the frustration you’ve experienced with your order and our customer service. Your feedback is important to us, and we want to ensure we address your concerns promptly.
Firstly, we’re sorry to hear about the sizing issues with your suit and the inconvenience caused. While we are glad you found the material and quality satisfactory, it’s clear that the fit did not meet your expectations, and we deeply regret any disappointment this has caused.
We understand that you’ve made several attempts to reach out, but upon reviewing our records, it seems we may not have received your emails. This is concerning, as we strive to respond to all customer inquiries promptly. To help us resolve this, could you kindly double-check the email address you’ve been using and resend your details, including photos of the items received, if possible?
In addition, I have reported this to our customer service colleagues and asked them to contact you through your order email. Please check if you have received the relevant email.
Our team is committed to making this right, and once we have your details, we will work on an exchange or an alternative solution that suits your needs.
Thank you for bringing this to our attention, and we appreciate your patience while we work to address the matter.
Best regards,
Sweetaring Customer Service Team
US website email: service@sweetearing.com
UK website email: service@sweetearing.co.uk
This is a scam website
This is a scam website. Buyer beware! Do not buy!
12 november 2024
Review zonder uitnodiging
Antwoord van Sweetearing
Hello Dear ,
I’m really sorry to hear that you’re dissatisfied with your experience. We truly value our customers, and it’s concerning to hear that you feel this way. We understand that you’re frustrated, but please allow us to clarify that we are not a scam website. We take pride in offering high-quality products and dedicated customer service.
We want to ensure that any problems you’ve faced are resolved promptly. If there’s anything specific that didn’t meet your expectations, we’d be happy to assist you.
If you need further assistance, please feel free to reach out to our customer service team. We're here to help!
Again, we apologize for any inconvenience caused, and we’re committed to making things right.
Best regards,
Sweetaring Customer Service Team
Wrong sizes and horrendous CS
I was professionally measured and ordered a suit corresponding to those measurements. None of it fitted properly and the fabric looked nothing like the pictures, very poor quality, stitching everywhere coming to pieces.
I had then promptly emailed to ask to return the suit. No response. Emailed again 3 days later. Nothing. I raised a dispute with my credit card, Sweetearing responded to them and myself almost 90 days after the dispute was started and the dispute got closed. Sweetearing emailed me THREE TIMES within the same few minutes stating they've not had a response and used that to close then dispute in their favor.
Avoid this company like the plague!
30 november 2024
Review zonder uitnodiging
Antwoord van Sweetearing
Hello Dear,
We sincerely apologize for the frustration and inconvenience you’ve experienced with your order. Your feedback is deeply concerning, and we want to take a moment to address the points you’ve raised.
First and foremost, I’m sorry to hear that the suit did not fit properly or meet your expectations in terms of quality. We strive to deliver products that align with the measurements and descriptions provided, and we regret that this was not your experience.
Regarding your emails, we truly regret any delay in our responses. We receive a high volume of inquiries, and while we aim to reply promptly, it’s clear that we fell short in your case. This is not reflective of the service we strive to provide.
For the dispute resolution, we assure you that we never intended to ignore or bypass your concerns. Dispute processes involve multiple parties, and responses are subject to strict timelines. If there was any misunderstanding or miscommunication, we deeply regret that it contributed to the negative outcome.
We would like to make this right. If you’re open to it, please share more details or photos of the issues with the suit, and we will work toward a resolution, whether that’s a partial refund, an exchange, or another solution that suits you.
Your satisfaction is extremely important to us, and we appreciate your feedback as it helps us improve. We hope to have the opportunity to restore your trust in us.
Thank you for your understanding.
Best regards,
Sweetaring Customer Service Team
Customer service is a joke
Customer service is a joke. I received my order badly damaged and smashed. They informed me to reshape the hats and they would be ok. I told them no. I wanted new hats or my money back. I have been going back and forth with customer service for months. DONT NOT ORDER ANYTHING FROM THEM!!!
19 september 2024
Review zonder uitnodiging
Antwoord van Sweetearing
Hello Dear,
We deeply regret the frustration and inconvenience you’ve experienced. Please allow us to address your concerns.
First and foremost, we apologize for the condition in which your order arrived. We take product quality and customer satisfaction seriously. However, during shipping, unexpected circumstances such as mishandling by the courier or inadequate protective packaging may sometimes occur despite our efforts to ensure safe delivery.
We understand that you are unsatisfied with the resolution we initially offered and respect your right to express dissatisfaction. Our customer service team strives to follow company policies and work towards resolutions that balance fairness for our customers and our operations. In cases like this, we provide return options, replacement processes, or adjustments per our policies.
We sincerely apologize if this back-and-forth has caused you any undue stress. If you’re open to discussing further, we’d like to revisit this matter and find a resolution that satisfies you. Please feel free to contact us directly with any additional details or suggestions for a resolution.
We appreciate your patience and understanding as we work to improve our processes and provide better service in the future.
Best regards,
Sweetaring Customer Service Team
Great quality tuxedo
Great quality tuxedo, fast response to concerns, great customer service!
18 oktober 2024
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you for your kind words and for sharing your positive experience! We're thrilled to hear that you’re pleased with the quality of the tuxedo and that our customer service team was able to assist you promptly.
Your satisfaction means everything to us, and we hope to serve you again in the future!
Best regards,
Sweetaring Customer Service Team
Fantastic
I ordered three suits for an upcoming family event and the whole process was excellent. I was asked to provide some individual measurements and the suits arrived and the fit and finish is nothing short of amazing.
The cloth is beautiful and the attention to detail is fantastic
I would recommend this company without hesitation.
14 november 2024
Review zonder uitnodiging
Antwoord van Sweetearing
Hello dear,
Thank you so much for your wonderful review! We’re delighted to hear that the suits exceeded your expectations and arrived in time for your family event.
It’s our pleasure to ensure a perfect fit with attention to detail, and your kind words about the cloth and craftsmanship mean the world to us. Your recommendation is truly appreciated, and we’re grateful for the opportunity to serve you.
We look forward to assisting you again in the future!
Best regards,
Sweetaring Customer Service Team
Had to cancel the order
Had to cancel the order, through no fault of theirs, and the service was fantastic.
Helpful at every step and very understanding.
19 oktober 2024
Review zonder uitnodiging
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