Tala Reviews 

Couldn’t have asked for better customer service. Have always loved how my lamps looked and the way they light my home, but years later when I needed help, Eugene was a pleasure to speak with and solved my problem. Absolutely recommend Tala for caring for their products and their customers.

Excellent and prompt approach. The questions were answered, and the requirements were met. Perfect thank you.

Tala lighting is in a league of its own, and there is no better way to experience the full range of products than their showroom in Shoreditch. Thank you Emma for spending time with my wife and I, your impressive knowledge and enthusiasm was much appreciated!

I contacted them because my package arrived in regular shipment though I paid for express shipping. Their AI assistance was not able to help much but their team responded within 24 hours and provided solution. They are also really nice and friendly.

Pas compatible avec la majorité des marques d’ampoules essayées. C’est décevant car le côté esthétique est très réussi.

Firstly the product:

Bought 3x Core Recessed Spotlights + GU10 2200k

Beautiful minimalist fixture and these bulbs are producing the best light of any we’ve ever bought. We have recommended Tala to friends and we’ll be buying more.

Customer service:
They have a warranty initiative and the customer service I’ve received with one faulty bulb has been 5*. Great experience (thanks Eugene)

My third lamp from Tala .. Mantle in blue in addition to Mantle in granite and Muse in black .. excellent customer service, prompt and efficient .. lovely lamps, easy to dim brightness or brighten a dull area .. easy to charge although takes a while if low but lasts for hours

Excellent service from beginning to end.
Found John very helpful

Though we were told, the estimated delivery time after our pre-payment would be 5-7 days, it took at least three weeks after we made our on time payment.

I am irritated by the use of AI customer service bots for an average consumer question but quick personal attention for potential large orders paired with a lengthy environmental sustainability statement on their site (AI is not carbon neutral.) Discontinued products are also annoying

I decided to put in extra work to take business elsewhere if i can find a comparable solution for this project as I will now need to replace many many fixtures because of one dead bulb, and I will avoid working with the brand in the future.

The bulbs stop working - after some back and forth Tala sent free replacements. Happy customer

The lights are beautifully designed with high CRI. Customer service was excellent. Highly recommended!

I reached out on Sunday, September 13th about a broken light bulb in my order (one of four bulbs arrived shattered in transit). After no response, I followed up with a second email and a phone call on Tuesday, September 15th. I didn't hear back from customer service until Friday, September 18th — a full 5 days after my initial email.

John's response itself was polite and he did arrange a replacement, but I had specifically requested a refund, not a replacement, and that request wasn't addressed — I wish I'd been asked which I preferred before a resolution was decided for me.

The bigger issue was the response time. A 5-day wait for a first reply feels well below what I'd expect, especially from a premium brand like Tala — 24-48 hours is a more reasonable standard. Given this experience, I'll likely look elsewhere for lighting to complement my other fixtures going forward.

Had a baby brain moment and ordered two lightbulbs without checking the delivery cost. £14.95 just for standard delivery of two lightbulbs! I immediately contacted customer service to cancel the order but no one responded until the order had been dispatched. Eventually they offered me a £5 refund for delivery, which is something, but I am genuinely flabbergasted about the delivery cost, particularly when I checked they were only being delivered from a warehouse in the UK. The bulbs have arrived in a very simple plastic wrapper. Genuinely no clue what the reason for such expensive delivery is?! Feel conned. Will not be ordering from Tala again. A very expensive mistake indeed!

I bought a plug-in pendant around two and a half years ago. The bulb itself was £50 and blew this week. It's advertised with a 30,000 hour lifespan and I'll have been lucky to have got even 5,000 hours put of it (that's averaging 6 hours a day). The bulb has gone up in price by 30% and is now £65! I contacted customer service who, despite recognising that 5,000 hours of use is far below expextations, refused to refund or replace the bulb.

I'm quite happy to pay for style and quality, and while the products are gorgeous, the quality and customer service does not match the price point. £65 is a lot of money to have to replace a bulb every two an a half years! They've lost any future custom from me unfortunately.

We have bought a wall light from Tala. The light is supposed to be dimmable, but it never worked and was flickering straight away, even when being on full power the light would go on and off. When contacting Tala customer service, they told us this light would only work with special dimmable switches or alternatively an on and off switch. We had an electrician come around to fix the switches and still no luck with this Tala light . Very frustrating process and customer support and has been very poor throughout. Wouldn’t recommend this brand to anyone.

As a repeat customer, I worry tala is going into administration. I'm writing this on behalf of my OAP mother who purchased a Muse from tala online. She quickly realised she'd ordered the wrong lamp, asked for a refund and then ordered the right lamp. Despite cancelling within 14 days and not receiving the item, tala is claiming they will only offer store credit. They claim there are special terms and conditions for Black Friday / Cyber Monday, which is easy to check online as untrue where they are advertising the lamp today with a - more generous than 14 day cool off rights - 28 full refund policy. I'd recommend only purchasing with credit card from tala now to give you full Section 75 rights as store credit is pretty worthless if they go into administration

Very disappointed and let down by Tala. Paid a lot of money for The Muse and received an email about a faulty bulb. Despite reaching out multiple times no one has been in touch! Haven't been able to use the product since.

Premium product - bulbs yes - rest, probably not.
Recently purchased Voronoi II bulbs with pendants. Bulbs are wonderful - however the pendants? - Don't bother. Ceiling rose on single pendants - Multi use - They have a cable hole at the top side which shows everywhere in my room - Buy cheaper ones off Amazon - they are not multi use. Hugely disappointing from a so called premium brand
Also purchased a triple pendant. - Call an Electrician - You have to cut wires, install 3 junction boxes- I get that it offers flexibility in cable length but any DIY installer probably has the risk of introducing a fire hazard in their home if they try to do it themselves.
Clearly a company who had a good idea in their bulbs- the rest is poor quality for a premium price - Clearly a bunch of marketeers sitting around working out how to increase profit margins rather than quality products.
If I am buying a ceiling rose - Why do I want one that is clearly designed for multi use.
OH and last nail in coffin - For the triple they are discontinuing colours - but don't want to inform you, so now we have sets that don't match.
I will not recommend - If you want the look, buy the bulbs, source the rest elsewhere.

This would be 0 stars if I could. I ordered my lamp on the 27th April and it says shipping is 4-5 days. I waited over 2 weeks to contact tala but my order still hasn’t not even been shipped! I sent an email a few days ago and someone said they’d get back to me (they didn’t). Then I called the customer service team yesterday and spoke to someone who first said that the reason it hadn’t shipped was because they had only received £27 out of the £77 I was meant to pay. This was categorically not true as I paid with a £50 gift card as well as an extra £27 on top. He apologised and then asked if he could “get back to me via email” and promised he would do it by the end of the day. He did NOT get back to me and my order still hasn’t been shipped, nor has anyone got in contact. I paid £15 for delivery!!!! I will be asking for a refund of this and will never order from tala again. Either this is a scam or incredibly poor service.