Tala Reviews 

I purchased 20 Sphere III light bulbs for the two chandeliers in my living room. The dim to warm feature breaks and am left with some bulbs that can go from 3000k to 2000k, and half that are stuck at 2000k. Very frustrating when I spent nearly £700 on these bulbs. Customer service has been poor. They have replaced some bulbs, but will not replace all of them.

Paid for delivery even though I spent almost £100. It took almost two weeks as they clearly forgot and the customer service was useless. Quality was poor and ended up sending it back.

I did not receive the correct amount from my order

the lamps look better at home than on the website. They create very calm atmosphere at home, are beautifully designed and produced. I bought a few Tala table lamps before, and they are really timeless and can blend in various interiors. They are nice objects to live with.

Their customer service is appalling. Our Voronoi lightbulbs stopped working after only 3 years. These bulbs should have an average life span of 15000 hours. This means that, if left on 24hrs a day, they should provide light for 2 years. A more realistic and average use of 5hrs per day, would equate to just under 8yrs. Ours, all three of them, only lasted 3yrs. As we don’t need to purchase a new set already having cables and fittings, I asked about their after sale service, to provide assistance and retain their existing customers. John in customer service suggested that, as we are out of warranty, we perhaps should wait until an offer is available on their mailing list, to purchase a new set. Currently these retail at £190 each, so we should not only wait indefinitely with our lights off, but also purchase a whole new set for £570 just to replace the bulbs. They do not sell just the bulbs, they sell only a design with a very brief life span. We will certainly buy an alternative bulb through a different supplier, and even more certainly, not purchase any more lighting from them.

Tala Mantle is lovely lamp .. took a few minutes to work out how to turn it off! Dimmer works well and is bright enough to read by .. already have Tala Muse and couldn’t wait to buy something small for side table .. arrived charged so I could use it straight away & charge lasts ages on low light 🌟

Bought the muse portable in candlenut white, this is my second purchase and I’m really pleased.
Always beautifully made lights from Tala.

Purchased the Luna leggings - at first very good but they ripped! Not happy for £40. Message is amazing but poorly executed.

Great product and excellent customer service

Great ordering process and the lamp arrived safely, although if it hadn’t been packed so well could have been potential damage. I saw these on Instagram and have been meaning to buy one. So glad I got round to it. Very stylish robust and in Farrow and Ball colours. Nice bright light and will be perfect for outside as is a rechargeable battery. Bought as a wedding gift but now going to order a couple for myself.

Tala make absolutely magical lights with such cool designs - and their website and service is perfect - every design conscious person should be buying from this wonderful company - thanks Tala !

My 3rd Tala lamp! This one is amazing. Beautifully built, solid, gorgeous finish BUT the light is gorgeous, going to a bright white light and dimming down to a warm yellow light. Genius.

Bought 2 of the Muse lamps. These battery powered lamps have a great camping outdoor feel as well as being luxurious with the clear blemish free glass and brass fittings. I like that spare parts are available. Light is good with the frosted lamp and is dimmable to a nice soft level. They seem well made arrived ahead of the scheduled delivery date.

Ordered some lights that were never installed. Followed all their instructions for a return as I wanted to swap my products. I ordered the other products and received them however never received my refund for the first order that was returned. They just know how to sell and disappear after. Literally zero customer service - non existent apart from taking your money.

The light bulbs are great quality and look great. Also delivered quickly.

Tala products are great and their website very slick. If all goes swimmingly you'll no doubt be satisfied, but heaven forbid something goes wrong, as if your experience is anything like mine, you'll be in for a world of pain.

Simple request for a replacement return (stripped screw) is still ongoing. The product was returned (registered mail) several days ago & having heard nothing during the returns process, I am wanting to have someone in Tala provide a simple status acknowledging receipt of the return & shipment of the replacement.

I have contacted them through every channel available, some on several occasions (customerservice e-mail; hellotala e-mail; telephone: +44 7700 170343 ; chat bot). The phone lines go unanswered and direct you to raise a customer support e-mail instead. The chat bot is not real-time so simply creates a message which is predictably unanswered, and of course I have yet to receive a single reply to my numerous e-mail requests. All very disappointing.

Maybe Tala read their TrustPilot reviews, in which case (Order 1-38553), please do reach out!!!

I ordered and paid for “Rugged Muse Portable Lamp in Raw Aluminium - Set of 2” along with a charger. I received ONLY ONE Muse lamp in “nickel plate” with a charger. The dispatch note also says one NP lamp. How can you get it wrong between me placing the order and the dispatch note?

Haven’t hung our new lights yet but very excited to see them go up in a couple of weeks time. Sommer who helped us in store was very patient and helped us narrow down our choice. Everything arrived quickly and in one piece. Everything is beautifully made.cant wait to hang our new pendant lights.

I ordered two Muse lamps in Pleasure Garden Green.
Absolutely lovely design and the light emitted is great.
There is a slight DIY aspect, as the top has to be unscrewed with provided tool, the bulb inserted and top screwed back on, which I was dreading, as I'm hopeless at even the simplest thing, but it proved to be very easy and the instructions are really clear.

Absolutely appalling after sale customer service. We had a question after purchasing a product, we were unable to reach them online nor via phone. Left messages with chatbot and haven't heard back yet. Basically no agent was available to help. Upon frustration, we decided to go visit their London shop and it was closed (as it was during lunch hour)!! Unfortunately we couldn't wait around for them to reopen.

In the end after trying to call numerous times, we managed to reach someone who said they will look into it for us. The attitude was good once we reached them but expect it to take hours of your time to get hold of someone.