I contacted them because my package arrived in regular shipment though I paid for express shipping. Their AI assistance was not able to help much but their team responded within 24 hours and provided... Toon meer
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Lees wat reviewers zeggen
Firstly the product: Bought 3x Core Recessed Spotlights + GU10 2200k Beautiful minimalist fixture and these bulbs are producing the best light of any we’ve ever bought. We have recommended... Toon meer
Though we were told, the estimated delivery time after our pre-payment would be 5-7 days, it took at least three weeks after we made our on time payment.
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contactgegevens
25b Vyner Street, E2 9DG, London, Verenigd Koninkrijk
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,7
Gemiddeld
1K reviews
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Antwoord van Tala
Hello,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Stunning floor lamp from Tala
I bought the Echo floor lamp, which is absolutely stunning. I had to contact customer services as it has 7 bulbs and they arrived in different shipments over the space of a few days. The light was easy to put together. It’s not my first light from Tala as I love their products.
22 maart 2024
Antwoord van Tala
Hello Carol,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
The pendant lights are absolutely stunning
The pendant lights are absolutely beautiful and so carefully packaged. The quality is very evident with a lot of thought put into the design and ambience.
30 maart 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Francesca,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Robin
Tala Customer Support
Terrible service ordered two wall light…
Terrible service ordered two wall light only the bulbs have turned up. Customers service is rubbish no one answers or emails you back called 25 times Thursday finally got an answer Was assured our fittings would turn up today but haven’t I will be returning the bulbs for a refund terrible service for 500 pounds worth of lights.
30 maart 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Charlotte,
Thank you for your review. Apologies that your experience was not up to our usual standard, we have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Amie
Tala Customer Support
Lamps all fine, packaging really (really) poor.
Lamps all fine (I'm a regular purchaser). Packaging over-engineered, the amount and shear weight of it cannot be deemed to be green surely? Furthermore, every edge is covered by very (very) sticky tape that is almost impossible to remove. My understanding is packaging caked in tape won't be recycled. I also detest the polystyrene cheesy wotsits every box is stuffed with - what are we to do with them when we've picked them all up off of the floor other to put them in regular waste destined for land-fill? You need to do much (much) better Tala and I am surprised your B Corp. certifiers haven't picked up on this.
Thanks for reply Emma, perhaps you should advise people on what to do with the wotsits or peanuts as you call them.
18 maart 2024
Antwoord van Tala
Hello Greg,
Thanks for your honest review, and I'm sorry to hear that you are disappointed with our delivery, we appreciate you taking the time to get in touch and we are constantly working on improving our services,
Our packaging peanuts that are included with some of our Lamps, are degradable in that they are dissolvable in water, and do not need to be thrown away,
We will take on your feedback regarding our packaging, thank you once again for your review. Enjoy your Tala Lights,
Kind regards,
Emma
Tala Customer Support
I am very impressed with the service…
I am very impressed with the service from Tala. The communication and excellent packaging were second to none. I am very pleased with my floor lamp, an addition to other lamps I have bought from Tala . Well done!
21 maart 2024
Antwoord van Tala
Hello Sara,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Gorgeous and unique lighting
Gorgeous and unique lighting! We ordered the Enno pendant light for our dining room and it's perfect. Super speedy delivery too, will definitely be buying from Tala again!
18 maart 2024
Antwoord van Tala
Hello Lucy,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
High quality products delivered quickly
18 maart 2024
Antwoord van Tala
Hello Lisa,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Excellent product and excellent…
Excellent product and excellent service. The item came swiftly and packaged really well. I would totally recommend Tala to anyone who is looking for high end good quality products.
18 maart 2024
Antwoord van Tala
Hello Lilly,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
Overpriced and poor knowledge
I contacted Tala customer support to ask advice on bulb for a light. I was advised to order a disgustingly overpriced lightbulb and pay an astronomical amount in delivery.
I ordered the bulb they recommended (Gaia) from another supplier that charged a fairer price for postage, and the lightbulb was way too big for the fitting. It physically didn't fit.
Avoid! Over priced, and customer service are clueless.
22 maart 2024
Review zonder uitnodiging
Antwoord van Tala
Hello M,
I'm really sorry to hear you've had a poor experience here. This doesn't sound like our usual service and we apologise that you're order experienced some difficulties.
We appreciate you taking the time to get in touch and we are constantly working on improving our ordering system and how we communicate with customers, so we will be taking your comments into account.
Kind regards,
Emma
Tala Customer Support
Review
When asked for a refund. It was na blunt “why?”. Also, no free return. For a £275 lamp you’d expect a free return esp when, if bought via another shop, I can return free of charge.If I were in future to buy a couple of different Tala lights (which are beautiful) and they sadly did not fit/match the area/room and needed returning, I would be out of pocket
7 maart 2024
Antwoord van Tala
Hello,
Thanks for your honest review, and I'm sorry to hear that you've not had a smooth experience with us. We will be reaching out shortly and will ensure a new bulb is sent out as soon as possible.
Kind regards,
Emma
Tala Customer Support
Beautiful design and quality products
Beautiful design and quality products. Packaged well and delivered safely and promptly. I will definitely be purchasing again and also good to buy BCorp!
12 maart 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Francesca,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Excellent service from Tala
Excellent service from Tala, recently purchased 2 Elva light bulbs. Easy ordering, great comms and delivered within 2 days.
Thank you
15 maart 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Ann,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Items arrived on the due date
Items arrived on the due date, well packaged and in perfect condition. Great! Would recommend this company.
13 maart 2024
Review zonder uitnodiging
Antwoord van Tala
Hello!
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Antwoord van Tala
Good morning,
Thank you for leaving us a review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
excellent product delivered on time…
excellent product delivered on time after they were out of stock when I first looked however the communication was outstanding
29 februari 2024
Antwoord van Tala
Hello Peter,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Tala Customer Support
Expensive but beautiful too
Very expensive lightbulbs. But very beautiful (frosted globes) and perfectly dimmable which is exactly what we wanted. Service is quick and packaging sufficient to protect bulbs but not create lots of packaging waste. If they last well, which I cannot comment on yet, they will have been worth the money.
10 februari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Caroline,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Beautiful product
Beautiful product! Quick delivery and super great overall experience!
18 februari 2024
Antwoord van Tala
Hello,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Knuckle table lamp oak
Love this lamp as you can adjust the brightness. Bought the bulb elsewhere as it was sold out on Tala’s website.This is the second lamp I’ve bought to sit on bookshelves. Very pleased with them and they look good.
15 februari 2024
Antwoord van Tala
Hello!
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day, and enjoy your lights!
Kind regards,
Emma
Tala Customer Support
Such a beautiful piece of design
I have been longing for a muse lamp for a while and jumped on the chance of getting one in the warehouse sale. Very, very happy. I love the lamp & the ambience it gives. So beautiful.
14 februari 2024
Antwoord van Tala
Hello Joanna,
Thank you for your glowing review. We are delighted to hear you're so happy with your new Tala lighting.
Have a great day, and enjoy your new Muse Light
Kind regards,
Tala Customer Support
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