I contacted them because my package arrived in regular shipment though I paid for express shipping. Their AI assistance was not able to help much but their team responded within 24 hours and provided... Toon meer
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Firstly the product: Bought 3x Core Recessed Spotlights + GU10 2200k Beautiful minimalist fixture and these bulbs are producing the best light of any we’ve ever bought. We have recommended... Toon meer
Though we were told, the estimated delivery time after our pre-payment would be 5-7 days, it took at least three weeks after we made our on time payment.
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contactgegevens
25b Vyner Street, E2 9DG, London, Verenigd Koninkrijk
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
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Disappointing they are no longer made in the UK!
I first bought Tala bulbs when the company started up and they had a display based in Harvey Nichols, Edinburgh. It was great that the company was started by local university students, the products were high-quality and quirky. At that time, the products were all made in the UK which I thought was great.
However, years down the line and I have purchased more items from them. I have noticed that their products are now all made in China, yet they still charge the same high-end prices.
I don't mind paying for a quality product which is made in the UK, but I do grudge it when it is now being outsourced to China when a company claim to be sustainable...
It would be nice to see your products being made locally again.
Great customer experience
Easy to order, great products, arrived the next day, very happy customer!
Beautiful lamp
Great customer service, fast delivery, the lamp is beautiful and exactly as described.
Great product
Great product, beautiful light. Looks great in the half way. Just wished I had known about the dimmer turning it on and off. Description says dim to warm light so electrician fitted a switch that was not required.
Exquisite lighting
Tala produces the most exquisite lighting that I’ve ever seen!!
I aim to have their lighting/lights in every room in my house.
The quality and finishes are outstanding.
I only wish that I’d found this delightful company sooner.
I would highly recommend
Delighted with my purchase
The whole process of ordering and receiving my table lamps was simple and straightforward.
Unusable product and extremely disappointing service
I bought a lamp which arrived with a 2-pin plug. When I asked why that had been sent and not a 3-pin for use in uk, I was told it was standard when ordering on the EU website. If necessary they could send me a link so that I could order an adaptor. I responded to say I wasn’t aware that I had ordered from the Eu website as I had responded to an email sent in the uk. I then received an apology for the confusion as I had actually order on the uk website. So I asked what I should do with the lamp because it wasn’t useable without an adaptor. I was told there should be one in the box! Obviously there wasn’t, because I wouldn’t have raised the query if there had been. I had to then request an adaptor and have now been told it has been sent. I am still waiting. How long should I wait to see if it actually arrives - I have little confidence that it will. Perhaps I should return anyway and get a refund.
The item arrived incomplete (without…
The item arrived incomplete (without charging cable, bulb etc) and when I sought to address this with customer care I was asked for proof three times before receiving a response. I am still awaiting rectification and have been told that I will need to return my incomplete item before receiving a working replacement. Not sufficient wheh my money has been taken.
Superb service and brilliant high…
Superb service and brilliant high quality products. Thank you.

Antwoord van Tala

Antwoord van Tala
Great service
Great quality and excellent customer service. Had one faulty bulb and they replaced it right away.

Antwoord van Tala

Antwoord van Tala
Ordering, collecting and loving the products was easy...
Ordering the products I wanted was easy and guided by the lovely staff, I was able to order to the showroom and collect when it was convenient. The lovely receptionist helped me take my products to my flat round the corner.
Love the products, love that they're enviromentally friendly.. BIG Fan

Antwoord van Tala
Fantastic lamp
Bought a reflection table lamp I’ve long had my eye on. Snapped it up in the sale directly on Tala for an absolute bargain. Now it has arrived it’s so nice, I would have still loved it at full price - but - they’re not currently full price so I’ve just quickly bought another in a different shape!!
FYI these ones don’t just look like table lamps, they’re almost sculpture like. The dimmer switch has a great range I really appreciate as I do struggle with bright lights sometimes. Very well packaged and easy to put together.
Delivery very good especially over Easter BH.
Thanks Tala!

Antwoord van Tala
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