I contacted them because my package arrived in regular shipment though I paid for express shipping. Their AI assistance was not able to help much but their team responded within 24 hours and provided... Toon meer
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Firstly the product: Bought 3x Core Recessed Spotlights + GU10 2200k Beautiful minimalist fixture and these bulbs are producing the best light of any we’ve ever bought. We have recommended... Toon meer
Though we were told, the estimated delivery time after our pre-payment would be 5-7 days, it took at least three weeks after we made our on time payment.
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contactgegevens
25b Vyner Street, E2 9DG, London, Verenigd Koninkrijk
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,7
Gemiddeld
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Picked up couple of stunning table…
Picked up couple of stunning table lamps which were as expected *****
10 februari 2024
Antwoord van Tala
Hello Martyn,
Thank you for your 5-Star review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Tala Customer Support
Excellent lights, seemless delivery
Great quality lights, well packed and fast delivery.
10 februari 2024
Antwoord van Tala
Hello Jane,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Life Expectancy on these products !!!
I ordered 3 Veronoi bulbs and matching Pendabts in March 2021, one of the bulbs was broken on delivery but replaced immediately . My issue now is one bulb no longer works, no sign of filament issue, I’ve emailed customer services to basically be told tough, the product has a 2 year warranty
However they have come agreeing to a new bulb, thank you Claire in customer services
19 februari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Rob,
Thank you for your review. Apologies for any disappointment caused here. We have sent you an email directly and we will strive to resolve this for you as soon as we can.
Kind regards,
Claire
Tala Customer Support
The dim to warm bulbs are a fabulous…shame about the packaging
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright.
The dimmable lamps look great too, needing no shade, even though they don’t brighten to white.
4 stars not 5 because they come packaged with polystyrene noodles that can’t be environmentally sound.
19 februari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello T,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Thanks for your feedback on the repackaging. We're happy to say that the packaging peanuts included in our packaging can be resolved in water, and are pleased to say that 100% of all Tala packaging in production is now plastic free.
Have a great day!
Kind regards,
Emma
Tala Customer Support
What a great company Tala are!!
What a great company Tala are!!! Beautiful products, really well made and super quick delivery. Perfect.
7 februari 2024
Antwoord van Tala
Hello Michele,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
Quick delivery and good product
I'd been looking for ages for a bulb that worked with my John Lewis Alice Touch lamp. All the other bulbs that I tried flickered to lesser or greater degrees, but somebody recommended the Tala Porcelain I. I tried it and it worked. I won't pretend it was the cheapest bulb as others were cheaper, but the main thing is that it worked correctly. Delivery was quick so no complaints.
9 februari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Richard,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
The most beautiful lights
The most beautiful lights, I ordered two lamps and bulbs to go with. Absolutely stunning, the quality is fantastic and worth every penny. I have also been to their store in London Shoreditch and they were incredibly helpful in showing me the products I'd been eyeing up online. I will be buying more!!
P.s I would love to see some products that cater to rooms where ceiling lights aren't able to be large or long.
5 februari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Alexandra,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day
Kind regards,
Amie
Tala Customer Support
Bought a floor lamp and table lamp…
Bought a floor lamp and table lamp recently, exceptional quality, so pleased. Speedy delivery, items very well packed.
5 februari 2024
Antwoord van Tala
Good afternoon,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Antwoord van Tala
Hello Peter,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Tala Muse Light: battery doesn't last
Tala Muse light is beautiful and useful, but the battery didn't last for me. I reached out to get a new battery and was directed to a page that shows the battery on back order. Customer service was nice, but seemingly tried to blame me for the battery going bad because after trying the supplied cord to try and charge the light (and it didn't work) I tried a different cord.
1 februari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Justin,
I'm really sorry to hear you've had a poor experience here, we apologise that you're order experienced some difficulties. We appreciate you taking the time to get in touch and we are constantly working on improving our ordering system and how we communicate with customers, so we will be taking your comments into account.
Kind regards,
Amie
Tala Customer Support
So happy with my new lamp
So happy with my new lamp!
Just need to buy a table to put it on :)
31 januari 2024
Antwoord van Tala
Hello Math,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Tala are great
Tala are great, their customer service is second to none. Their staff are so helpful, especially in the Shoreditch branch. Advised on some great hallways lights, which we got 4 of. Kitchen pendant lights also and also helped out with a missing bracket we think we may have lost. Their lights are beautiful, look fantastic in our rooms and go together beautifully. The sample sale was also great , we got 2 outside lights, unfortunately one of them didn’t dim but when I got in touch they were able to exchange for me so hoping to get that back soon. Also so understanding when we needed parts quickly as our electrician is coming soon. Thanks everyone at Tala
6 februari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Syreeta,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Claire
Tala Customer Support
Lovely store full of wonderful lights !
26 januari 2024
Antwoord van Tala
Hello Anthony,
Thank you for your glowing review. We are delighted to hear you're so pleased with your Tala lighting.
Have a great day!
Kind regards,
Tala Customer Support
Weeks waiting for broken bulb
Been waiting for the Gaia bulb for weeks to arrive. Finally today it arrived and was broken 😡
The filament completely separated from the glass and there were no pieces inside. This was obviously damaged before being packaged or at the time at the warehouse. Really bloody annoyed about this.
2 februari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Chris,
Thank you for your honest review. Apologies that your experience was not up to our usual standard, we would love the opportunity to remedy the issue for you. To do so please drop us an email at customerservice@tala.co.uk and the team will be in touch to work out how we can help you.
Kind regards,
Emma
Tala Customer Support
Excellent products and fast
Excellent products and fast, efficient delivery. Our five pendant light looks amazing.
Highly recommended.
1 februari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Deborah,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Great service and very pleased with my…
Great service and very pleased with my purchase
24 januari 2024
Antwoord van Tala
Hello Bobmick,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Easy ordering
Easy to find the required product and fast delivery. Good communication.
23 januari 2024
Antwoord van Tala
Hello Paula,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Antwoord van Tala
Good afternoon,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Lovely over the dining table lamp
Lovely over the dining table lamp. Great quality and prompt delivery.
10 januari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Yekta,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
Very fast delivery and beautiful…
Very fast delivery and beautiful product; I ordered the candlenut white Muse wall light for beside my front door. It looks stunning! My only concern is that I'm concerned over time the weather will in some way rust the light or the colour may become discoloured? I hope not and can't see any mention of this being an issue.
Highly recommend! :)
22 januari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Jocelyn,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting. Rated IP44, The Muse is weatherproof, making suitable for even the British outdoors!
Kind regards,
Amie
Tala Customer Support
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