I contacted them because my package arrived in regular shipment though I paid for express shipping. Their AI assistance was not able to help much but their team responded within 24 hours and provided... Toon meer
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Lees wat reviewers zeggen
Firstly the product: Bought 3x Core Recessed Spotlights + GU10 2200k Beautiful minimalist fixture and these bulbs are producing the best light of any we’ve ever bought. We have recommended... Toon meer
Though we were told, the estimated delivery time after our pre-payment would be 5-7 days, it took at least three weeks after we made our on time payment.
The dim to warm bulbs are a fabulous invention, helping create mood when dim, and task light when bright. The dimmable lamps look great too, needing no shade, even though they don’t brighten to whi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Tala designs sustainable LED lighting solutions that transform the home, workplace or retail space. Dimmable and decorative lighting that is both beautiful to look at and energy efficient.
Contactgegevens
25b Vyner Street, E2 9DG, London, Verenigd Koninkrijk
- 020 3026 3246
- customerservice@tala.co.uk
- tala.co.uk
3,7
Gemiddeld
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I won’t answer any other questions
12 januari 2024
Antwoord van Tala
Hello Roy,
Thank you for your review. Apologies that your light bulb is not the right size. If you would like to organise a return, please drop us an email at customerservice@tala.co.uk (mailto:customerservice@tala.co.uk) and the team will be able to assist in organising this.
Kind regards,
Claire
Tala Customer Support
Fast delivery
9 januari 2024
Antwoord van Tala
Hello Christine,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Bulbs arrived very quickly and seem…
Bulbs arrived very quickly and seem very good quality.
9 januari 2024
Antwoord van Tala
Hello Frances,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Perfection in a lamp
The most stunning, beautifully made, quality light product I think I have ever purchased. The lamp is gorgeous & with the carrying bags, pretty mobile. Love love love them.
8 januari 2024
Antwoord van Tala
Hello Rosada,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Sadly wasn’t able to contact your…
Sadly wasn’t able to contact your showroom by telephone. Spent Christmas with someone who had gifted the portable lamps and with a power cut was able to see the benefit
5 januari 2024
Antwoord van Tala
Hello,
Thank you for your review and we are pleased to hear that you've been enjoying your new Tala lighting! We have sent you an email directly.
Kind regards,
Amie
Tala Customer Support
The light is beautiful
The light is beautiful and is crafted well, the whole quality of the build and materials is wonderful.
It looks brilliant in our conservatory.
Shipping was also really quick which we appreciated.
28 december 2023
Antwoord van Tala
Hello HJ,
Thank you for leaving us a 5-star review.
We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Robin
Tala Customer Support
Excellent service and product
Good clear website. Ordering process was very easy. Delighted not to pay surcharge for delivery to Scottish Highlands, and impressed by eco friendly credentials - these were key factors in placing the order.
Very speedy delivery and delighted with product.
4 januari 2024
Antwoord van Tala
Hello Fiona,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Amie
Tala Customer Support
Good product...eventually
I ordered the item in mid-December as a Christmas gift having received assurances that it would arrive in time for Christmas when I went to visit the showroom. By early-January I had not heard anything from Tala regarding my order. Having contacted them, I was informed that my order had been lost in the internal system and had yet to be dispatched. I have since received the item and am happy with the product, however, I was very disappointed with the service and delay which meant that I was unable to give the gift for Christmas.
4 januari 2024
Antwoord van Tala
Hello NH,
I'm really sorry to hear you've had a poor experience here. This doesn't sound like our usual service and we apologise that you're order experienced some difficulties. We appreciate you taking the time to get in touch and we are constantly working on improving our ordering system and how we communicate with customers, so we will be taking your comments into account. Thank you for sticking with us and we are glad that you are pleased with the end product
Kind regards,
Claire
Tala Customer Support
Antwoord van Tala
Hello Nicola,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day.
Kind regards,
Amie
Tala Customer Support
Antwoord van Tala
Hello Jonny,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting.
Have a great day!
Kind regards,
Emma
Tala Customer Support
Fabulous lights and bulbs
Fabulous lights and bulbs. Fast delivery. Delighted with purchases and would highly recommend.
7 januari 2024
Review zonder uitnodiging
Antwoord van Tala
Hello Sheralyn,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Simply first class.
Great product that was delivered in great recyclable packaging that kept it safe. So pleased with our lamp and will be back again for more items soon. Proud to now be part of the Tala family.
29 december 2023
Antwoord van Tala
Hello Neil,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
Muse Wall Lamp
The Muse wall lamp is really beautiful both aesthetically and from a lighting standpoint and I am delighted buying three of them !
Easy to install. I would only recommend however a smaller junction box for the wiring - there was very little space in the existing outlets in my walls and there is no available space for it between the lamp’s fixture plate and the wall.
20 december 2023
Review zonder uitnodiging
Antwoord van Tala
Hello Arnaud,
Thank you for your glowing review. We are delighted to hear you're so pleased with your new Tala lighting. We will certainly take your feedback onboard!
Have a great day.
Kind regards,
Amie
Tala Customer Support
Excellent service lovely pieces
Excellent service lovely pieces most unusual and good customer service
20 december 2023
Antwoord van Tala
Hello M,
Thank you for leaving us a 5-star review. We are delighted to hear that you are happy with our service and product. Have a great day!
Kind regards,
Emma
Tala Customer Support
Great products and great customer…
Great products and great customer service. Highly recommend
19 december 2023
Antwoord van Tala
Hello Sarah,
Thank you for the 5-star review. We work hard to make sure our customer experience is great, so brilliant to hear you are happy. Enjoy your Tala lights!
Kind regards,
Emma
Tala Customer Support
I bought an expensive replacement bulb…
I bought an expensive replacement bulb for a Muse wall light whereas should be one for Muse portable light. DOH!!!!
10 december 2023
Review zonder uitnodiging
Good but expensive!
13 december 2023
Antwoord van Tala
Hello Anthony,
Thank you for your review and feedback, enjoy your new Tala lighting!
Have a great day!
Emma
Tala Customer Support
Fabulous service from order to…
Fabulous service from order to delivery, item well packaged and looks great now the lights up !
11 december 2023
Antwoord van Tala
Hello Nicola,
Thank you for leaving us a 5-star review. We are delighted to hear that you are satisfied with our service and product. Have a great day!
Kind regards,
Amie
Tala Customer Support
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